Expanding data analytics capabilities help Seek personalise job search

Australian employment site launches a Weekly Round-Up email service to provide more proactive, relevant jobs to job seekers utilising big data

Using data analytics to deliver personalised and proactive recommendations for job seekers has helped Seek to lift job application rates by up to four times.

The Australian online employment site launched a Weekly Round-Up email in February to provide candidates with highly targeted job recommendations based on their previous job seeking behaviour data.

To date, the email has been sent to 850,000 candidates and recommended more than 25 million relevant jobs. Candidates can see the number of job applications coming from similar candidates, the number of job ads posted for similar roles, as well as the top three employers of the week.

According to Seek, average email open rates are over 40 per cent, with more than 50 per cent of recipients coming via mobile devices. The service is available to all subscribers who choose to opt into the service.

Head of Marketplace Analytics, Antony Ugoni, told CMO the email has also lifted the likelihood of a candidate applying for a role by up to four times, based on comparisons with control groups who have not received the same data-driven recommendations.

The analytics capability and smarts behind the Weekly Round-Up email were developed by Seek’s Marketplace Analytics team, which launched 12 months ago under the group’s strategy division. The analytics team is tasked with looking at ways the organisation can better utilise big data and analytics to match jobs with candidates in a more robust, efficient way.

Today, the group sits at seven staff and has been supported by recent investments into database and software technologies.

“The priorities for us are a mix of what’s most important to the business, balanced against the bits we can chew first,” Ugoni said. “We have roadmap in place that is going to take us to a point where we’re taking full advantage of the data assets available to us, but there are small steps to get there.

“We’re analysing job ads really well at the moment; with CVs, we’re a little bit behind that, so it’s a a balancing act trying to make sure you have an eye on strategy but also delivering value in the meantime.”

Read more: Roy Morgan and Eyeota take consumer segmentation data to global programmatic marketplace

Ugoni said the first thing the analytics teams needed to do was spend time understanding the business’ data assets and what’s available, as well as the latency and accuracy of the data sources. But to be successful, he stressed the importance of articulating the business problem before utilising data.

“You only derive value when you understand the business problem,” he claimed. “We spent as much time working with the business and strategy team to understand the business problems first, then we point back to the data and use our analytics skills to solve that problem. We never start with a data point or algorithm, it’s always about the business.

“The good thing for us is Seek has clarity on what the key business problems are, so the rest is relatively easy.”

Related: 8 ways to get on top of data analytics

Read more: Suncorp appoints content marketing consultancy Edge to deliver Business Insurance Hub

In the case of the Weekly Round-Up email, Seek had identified a need to ensure good candidates who are not necessarily active at the time a great job becomes available are still made aware of relevant positions.

“The hirers had told us they want to get to access to as many good candidates as possible, not just the active ones,” Ugoni said. “The marketplace needs to be more efficient; we need more candidates in the pool.

“Seek understands its position in the market, has a unique position in terms of some of the data assets we can pull together both on the candidate and employer side, and we see an opportunity to make the jobs market a more efficient place.

“These innovations make it better for everyone.”

Ugoni said he’s now looking to optimise the algorithm behind the Weekly Round-Up email service to further improve the service.

“A big focus for us is keeping an eye on current algorithms to make sure they’re not deteriorating, and to find the pockets in the candidate landscape where we could do better, as well as find areas where the algorithms are doing really well to understand why they’re doing well and see if we can bring that learning to the rest of the hiring market,” he said.

The Marketplace Analytics team will also launch several complementary algorithms shortly, which Seek’s product team can then take into the field, Ugoni said.

While his team is largely relying on internal data sources, Ugoni is increasingly working with the strategy teams to look at relevant external data sources that can help broaden its data-driven services.

“This will help us hone the products we are building, and that external macro level data is being taken advantage of throughout the organisation,” he added.

More on how companies are utilising data analytics

Follow CMO on Twitter: @CMOAustralia, take part in the CMO Australia conversation on LinkedIn: CMO Australia, or join us on Facebook: https://www.facebook.com/CMOAustralia

Signup to CMO’s new email newsletter to receive your weekly dose of targeted content for the modern marketing chief.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Cannes 2018: The Big Not Easy

This year’s Cannes Lions program is packed full of data, robots, algorithms, voice technology, blockchain, virtual reality, artificial intelligence and machine creativity. But I’m just as interested in more subtle trends and insights.

Richard Brett

CEO, opr

CMOs are talking the CX talk, but not yet walking the walk

Customer experience is eclipsing product as a competitive differentiator. CMOs are recognising this shift and talking the talk. But are they also walking the walk?

Will our manners go the same way as texting when robotic servants take over?

Much of the talk in the industry is focused on the limited amount of time that screens have left in our lives.

Katja Forbes

Founder and chief, sfyte

My father had ALS (amyotrophic lateral sclerosis) for 3 years His first symptoms were weakness in his hands and losing his balance which ...

Janice Tollis

Why Gartner thinks brands are too uptight about strategy

Read more

The things who have mentioned are very convincing and will certainly work.

Lunna Walker

Xero evolves to fit a changing marketplace

Read more

The use of the virtual reality and the additional reality in marketing are only the first steps to the unlimited possibilities. When you ...

Viri VR

Treasury Wine Estates ramps up consumer engagement with augmented reality app portfolio

Read more

Personally, I know about using virtual reality in VR games or when watching movies. I live in Melbourne and often visit a club - https://...

Rafe Frost

3 brand new virtual reality experiences in action

Read more

Infographics are quick and easy to understand! Pictures indeed speak better than words. SEO in Mumbai

Tanushree

Image intelligence:10 must-see infographics for marketers

Read more

Latest Podcast

More podcasts

Sign in