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Strategy
Unicef Australia COO reveals her tips for customer tech transformation
Strategy
6 ways financial services companies are orchestrating personalisation
Strategy
Mate gets a hand with brand and customer decisions from SourseAI
PEOPLE
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New AI tool looks to tackle communication skills gap
Freedom Foods appoints new CMO, chief customer officer
Help us understand the nature of modern CX Leadership
How new tech investment will help Michael Hill's CMO prove brand impact
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STRATEGY
Unicef Australia COO reveals her tips for customer tech transformation
6 ways financial services companies are orchestrating personalisation
Mate gets a hand with brand and customer decisions from SourseAI
Customer loyalty, personalisation and omnichannel to drive Telstra's T25 strategy
Virtual try-on sees Bailey Nelson's online conversions lift 400 per cent
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MEASUREMENT & ANALYTICS
Mate gets a hand with brand and customer decisions from SourseAI
How this AI startup is overcoming the challenges of cultural accents
How new tech investment will help Michael Hill's CMO prove brand impact
One-minute guest feedback system adopted to drive NPS lift at Nando's
DBM: The true meaning of Net Promoter Score
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