Customer Experience Management

PEOPLE

• CMO’s State of CX Leadership 2022 report finds the CX striving to align to business outcomes

• Komo signals step into customer loyalty provider fray with global CX and partnerships hire

• New date for State of CX Leadership 2022 webinar announced

• The Iconic's first customer chief on metaverse, modern-day marketing and customer obsession

• Colonial First State's new customer chief outlines his brand transformation plan

More

STRATEGY

• CMO’s State of CX Leadership 2022 report finds the CX striving to align to business outcomes

• Why Carma has digital and customer in its DNA

• CMO's top 10 CX predictions for 2023

• New date for State of CX Leadership 2022 webinar announced

• How this cinema brand is using a CDP to re-engage customers

More

MEASUREMENT & ANALYTICS

• Why the pandemic drove Flight Centre further into voice of customer

• How La Trobe University is planning to deliver elevated student experiences through data

• How Gucci brought beauty to the contact centre

• Latest Gartner personalisation engine report highlights strengths and weaknesses of platform approaches

• CMO's top 8 martech stories for the week - 28 July 2022

More