Customer Experience Management

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PEOPLE

How Wendy's CX team is cooking up better social and digital service

Gartner report: CX is a people issue

Panel: The quick wins of customer experience improvement are over

6 ways to close the employee experience loop

Food for Thought: How a policy of diversity and inclusion helps improve CX

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STRATEGY

Gartner: Why humans will still be at the core of great CX

How Camp Australia is optimising the customer journey

How Wendy's CX team is cooking up better social and digital service

GoGet teams up with Amazon Alexa to offer voice-led experiences

Gartner report: CX is a people issue

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MEASUREMENT & ANALYTICS

CX chief: CMOs must have the same tangible CX metrics as CFOs

How Good Shepherd is turning data into actionable insights to improve CX

What Hyundai did to tune up its customer service approach

InMoment CEO: Traditional customer feedback approaches are flawed

UBank’s AI vision expands with rollout of RoboBrain

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RESOURCES