Customer Experience Management

PEOPLE

• What St John WA did to ensure comms could cope with COVID-19

• NBN Co debuts virtual customer engagement sessions

• Gloster exits WPP AUNZ

• CMO interview: Charting a new customer course at an NFP fintech

• Batch shifted to chief strategy and innovation officer of IAG

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STRATEGY

• Most trusted brands during COVID-19 lockdown revealed

• Why Bupa tapped WhatsApp for new customer messaging channel

• How this startup pivoted to address skyrocketing digital ordering demand

• How WW shifted physical engagement to virtual success in 5 days

• COVID-19 virtual agent launched by SA Health

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MEASUREMENT & ANALYTICS

• Why this B2B company invested in a customer experience platform

• COVID-19 and the privacy problem

• InMoment and MaritzCX to merge

• Report: Who's leading the customer feedback market

• Cashback rewards startup launches crowdfunding campaign

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