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Top questions to ask when building a customer data engine
Virgin Australia sets path to reemerge amid ongoing COVID crisis
COVID economy creates new digital consumers
PEOPLE
RMIT, MyState, Clubs Australia and Dexus on the keys to CMO-CIO alignment
Australian Ethical gains gender parity with new chief customer and strategy officers
How David Jones is using digital assistants to improve customer service
5 learnings Super Retail Group’s customer chief is taking from the crisis
How flybuys chief customer officer is using insight to drive member engagement
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STRATEGY
Top questions to ask when building a customer data engine
A designer jewellery brand's take on customer relations
Content strategy leads investment as Fisher & Paykel replatforms global digital presence
Musical ice cream cones point to future brand experience
Report: COVID-19 creates a brand new Australia
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MEASUREMENT & ANALYTICS
A designer jewellery brand's take on customer relations
Data in the new normal
Unilever partners with Alibaba Cloud for marketing intelligence
Salesforce leads pack of six vendors in Gartner's latest CRM customer engagement centre rankings
Why this B2B company invested in a customer experience platform
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