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Measurement & Analytics
One-minute guest feedback system adopted to drive NPS lift at Nando's
People
How BlueFit's new CXO is planning to act on the voice of customer
Strategy
Bridging the digital divide in 2021
PEOPLE
How BlueFit's new CXO is planning to act on the voice of customer
AGL customer chief to become MD of newly demerged energy retailer
Former Afterpay CMO makes board member at Mad Paws
Medibank CEO flags two new customer-oriented leadership roles
Why hipages continues to invest in mainstream media
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STRATEGY
Bridging the digital divide in 2021
Report: Pandemic shapes habits and shakes brand loyalty
Customer engagement: Approach with care from a unified view
Australian-made Porsche app offers one-touch parking
Why H&R Block is upping the ante on voice of customer
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MEASUREMENT & ANALYTICS
One-minute guest feedback system adopted to drive NPS lift at Nando's
DBM: The true meaning of Net Promoter Score
Report: CDP adoption hampered by data maturity
Why H&R Block is upping the ante on voice of customer
Under the hood of Virgin Australia's customer and business analytics approach
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