Customer Experience Management

PEOPLE

• CMO to CEO: How Humm Group's Rebecca James designed her path to the top

• Are you a leader or manager of CX in your organisation? Then please complete CMO’s new survey

• New AI tool looks to tackle communication skills gap

• Freedom Foods appoints new CMO, chief customer officer

• Help us understand the nature of modern CX Leadership

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STRATEGY

• Report: CMOs and CIOs should make a tandem leap into the hybrid future

• What BizCover has done to personalise and automate customer service and marketing

• Unicef Australia COO reveals her tips for customer tech transformation

• 6 ways financial services companies are orchestrating personalisation

• Mate gets a hand with brand and customer decisions from SourseAI

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MEASUREMENT & ANALYTICS

• CMO's top 8 martech stories for the week - 7 October 2021

• What BizCover has done to personalise and automate customer service and marketing

• Mate gets a hand with brand and customer decisions from SourseAI

• How this AI startup is overcoming the challenges of cultural accents

• How new tech investment will help Michael Hill's CMO prove brand impact

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