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CMO

Customer Experience Management

  • Strategy

    Register now: CMO-CIO Executive Connections 2021 in-person + virtual event

  • Measurement & Analytics

    Finding the balance between privacy and personalisation

  • Strategy

    Bendigo Bank touts customer number rise, NPS scores in first-half results

PEOPLE

  • David Jones appoints omnichannel director to unite in-store and digital
  • Virgin Australia confirms new leadership team for fresh customer push
  • Cooney changes channels and shifts from Foxtel to TPG
  • Hino exec reshuffle sees brand, customer service elevated
  • Virgin poaches Qantas executive to lead customer and digital
More

STRATEGY

  • Register now: CMO-CIO Executive Connections 2021 in-person + virtual event
  • Bendigo Bank touts customer number rise, NPS scores in first-half results
  • How Infosys is bringing phygital experience to the Australian Open 2021
  • Telstra takes back retail store ownership in omnichannel customer service play
  • How data and thinking differently are helping Uber partner successfully
More

MEASUREMENT & ANALYTICS

  • Finding the balance between privacy and personalisation
  • Merchandising, marketing and loyalty alignment a step closer for Liquor Barons
  • How Ganschow is leading customer-inspired data transformation at Aware Super
  • Koala ups the ante on customer insights as part of data transformation
  • What COVID has done for Accent Group's CX strategy and approach
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