Cmo Role

Leadership

Winc appoints first CMO with transformation remit

Office and education solutions provider, Winc (formerly Staples) has appointed its first chief marketing officer with a remit to reinvent the newly rebranded business’ digital officer and lead its customer engagement efforts.

In pictures: First pics of the CMO50 2017 - top 10

​More than 80 of Australia's most successful marketing leaders descended on Sydney's L'Aqua to celebrate the third-annual CMO50 list. Here are our first pictorial highlights from this very special event.

Leadership

CMO50 2017 #6: Nick Reynolds

Executives running businesses today are ultimately looking for marketers to go beyond marketing. And that’s never been more apparent than in the computing sector, a brutal industry that survives on waves of annual or biannual product improvement and has seen price points decrease by more than half in a decade, Lenovo’s Nick Reynolds says.

Leadership

CMO50 2017 #3: Stephanie Tully

It’s been two-and-a-half years since Stephanie Tully took the CMO’s post at Qantas, and already she’s planning her second shake-up of the marketing function’s org design.

Leadership

CMO50 2017 #16: Adam Ballesty

​Marketing has historically been about making people want things. Today, it’s about making things that people want, Diageo Australia’s Adam Ballesty says.

Leadership

CMO50 2017 #4: Martine Jager

Twelve months ago, Westpac’s Martine Jager was assigned responsibility for customer experience and the task of lifting the brand’s Net Promoter Score. The change saw her take over the Customer Experience team – formerly known as the customer service or complaints department.

Leadership

CMO50 2017 #5: Trisca Scott-Branagan

Technology may have been the main cause of marketing disruption over the past few years, but the next wave will inevitably be through process, Deakin University’s Trisca Scott-Branagan believes.

Leadership

CMO50 2017 #8: Mohit Bhargava

Without a relationship with IT, marketing today is crippled, Village Cinema’s Mohit Bhargava believes. So it’s not surprising this ability to foster alignment with his technology peers, along with operations, finance and HR, stands out as a major achievement during his three years as executive-level leader of sales and marketing at the cinema group.

CMO50 2017 #9: Craig Davis

Sendle is growing up. The Australian-born logistics startup is shedding its newbie-esque, infantile trappings and speedily transforming into a mature operation, courageously taking on big incumbents like Australia Post at the same time.

Leadership

CMO50 2017 #13: Lisa Ronson

If there’s one thing Tourism Australia’s Lisa Ronson sure of, it’s that an engaged workforce is a high-performing one. And that generates tangible business outcomes.

Leadership

CMO50 2017 #10: Tyron Hayes

Universities are smack bang in the middle of a perfect storm, working to prepare students for jobs, careers and industries of the future while undergoing massive industry disruption at the same time, according to Curtin University CMO, Tyron Hayes.

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Challenger brands, especially in highly competitive markets, generally can’t match established players for media spend.

Chris Pittham

Managing director, Jaywing

The competitive advantage Australian retailers have over Amazon

With all of the hype around Amazon, many online retailers have been trying to understand how they can compete with the American retail giant.

Joel Milligan

Performance manager, Columbus Agency

How to become the customer experience custodian

The number one objective enterprises give for embarking on a digital transformation is to improve customer experiences with new engagement models, according to IDC’s 2017 global study.

Insightful article from an AdTech perspective

Mehdi Partika

Predictions 2018: 5 ways the CMO role will change

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Sounds like a bunch of convoluted business bullshit with no real substance or value. Business people deluding themselves into thinking th...

Bupa Customer

Best CX Companies List profiles: Bupa's Voice of the Customer project

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This partnership seems to bring a lot of benefits.

Uk Driver

Deloitte announces new agency partnership to expand digital reality capabilities

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It's all about the experience and it seems that understanding is finally full tilt!

Danny Mack

Building a robust digital customer experience

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I am going to visit Australia))) nice place ... one of the most attractive

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Tourism Australia aims for youth travel market with dedicated news channel

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