• Why 2017 will herald a resurgence of values-based marketing

    It doesn’t take long for predictions to become predictable: The rise and rise of Facebook; advancements in analytics; the normalisation of chatbots; personalisation, programmatic, automation, authenticity… The prediction that’s missing from these lists is that in 2017 we will witness a resurgence of values-based marketing.

  • Top tips to uncovering consumer insights for business innovation

    An in-depth understanding of consumers sits at the heart of what we all need to do, but we know it’s not always easy to uncover insights that will unlock a true innovation opportunity.

  • Why innovation requires less certainty and more ambiguity

    According to the Knowledge Doubling Theory, the sum total of human knowledge doubles every 12-13 months. With the full evolution of the Internet of Things, it will eventually double every 12 hours. Faced with such a sea of shifting data and knowledge, how can we make progress if we try to nail everything down to a certainty?

  • Making sense of artificial intelligence

    When new trends and technologies burst onto the marketing scene, there’s always a frantic effort to either keep up or provide guidance, especially when serious amounts of money are involved. It happened with social media, it happened with personalisation and big data, and it’s happening now with artificial intelligence.

  • Our brave new world

    In recent years, we’ve witnessed not just dramatic creation of value - Instagram, WhatsApp, Uber and Airbnb being the poster children - but also cataclysmic value destruction.​

  • What happens when the 'market' becomes a 'customer'?

    One of the insightful things that has been said to me recently came from an independent consultant working at a major FMCG client. He said: “The problem here is that we have some people who are world-class at marketing to the masses, but they haven’t got a clue about how to speak to a customer.”

  • How to live in the era of APIs

    I would be surprised if most CMOs had not heard of an API, and many probably have a reasonable understanding of the functionality. What I do suspect, however, is that many marketers don’t fully understand or appreciate the transformational power of an API in their business.

Bloggers
  • Doug Chapman

    Doug is the managing director of Razorfish Australia, a digital experience marketing agency and arm of one of the world's leading digital consultancy businesses. Doug has more than 21 years of industry insight, with extensive client service experience and a passion for digital. In 1999 he founded one of Australia’s leading brand activation companies, The Marketing Store, and in 2007, he co-founded the Social Media Club Sydney, building it into the world’s largest Social Media Club with more than 300 chapters. Doug’s passion for digital led Doug to join Razorfish in 2009 as executive director of client services. He became managing director in 2012.


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​When we read articles about the need for increased diversity in marketing land, it is often through the lens of gender.

Jodie Sangster

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We all know that digital marketing in order to promote a brand, products and services is by the use of electronic media. The evolution of...

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Interesting insight, well explained and the examples are just apt.Thanks for sharing!

FreshMindIdeas

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Hi, i am an Aistralian ALK patient, been on xalkori dec 13 to oct 15 and achieved remission of disease, since been on Ceritinib until no...

gary packer

Pfizer Australia adopts AI-powered digital analyst tool for sales and marketing decision making

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Hi James, shouldn't marketers also be focusing on collecting and utilizing up to date first-party profiling data on customers so that mes...

Tom

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Latest Podcast

Getting Intimate with CX Ep 5: Tammy Marshall, founder, The B Hive

How much of customer experience is having the foresight to know what those individuals might like, versus asking them? In Episode 5 of this new podcast series, BrandHook MD, Pip Stocks, talks with Tammy Marshall about the importance of asking your customers questions, how consistency plays a role in engagement, but how the unexpected adds extra value.

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