Ecommerce, digital drive first-half growth at Woolworths and Coles

Latest half-yearly financial reports from Australia's two big supermarketers highlights impact of COVID-19 on ecommerce sales growth and digital engagement

Record ecommerce growth and digital engagement has proven a key growth contributor for Australia’s two supermarket giants as both report their half-yearly financial results.

In its H2, 2021 report issued today, ASX-listed Woolworths noted a 77.9 per cent rise in ecommerce sales across the group to $2.93 billion over the 27 weeks to 3 January 2021, or 8.2 per cent of total sales. Of this, ecommerce sales across Woolworths supermarkets increased 92 per cent to $1.8 billion for the first half, representing 7.7 per cent of total sales.

This contrasted with total store-originated growth excluding ecommerce of 7.2 per cent, driven by customers shopping less frequently but buying more each time, the company said.  In total, Woolworths total H1 sales growth was 10.6 per cent to $23.4 billion, while EBIT increased 13 per cent to $1.33bn.

Across the wider group, ecommerce sales for Big W were up 120 per cent, bringing ecommerce penetration to 9.5 per cent of total sales. For the six months, Big W reported sales growth of 20.1 per cent year-on-year to $2.58 billion and EBIT growth of 165.7 per cent to $133 million, driven by strong sales, gross margin improvements and good cost control despite some higher COVID-related costs, the group stated.

The Endeavour Drinks business also saw significant ecommerce lift of 50.2 per cent, bringing sales penetration up to 8.5 per cent in the first half. Overall, Endeavour sales increased by 19 per cent to $5.68 billion and EBIT grew 24.1 per cent to reach $419 million.

Woolworths also reported average weekly traffic to group digital assets lifted 62.4 per cent to 20.2 million, with weekly visits to Woolworths supermarket digital properties was up 69.8 per cent to 12.4 million.  

The increase was buoyed by ongoing investments into the WooliesX digital and business division and evolution of the Woolworths retail website into a more of a digital content and media platform. Innovations in the last six months included a refreshed digital catalogue, launch of the ‘Fresh idea for you’ content offering, new online search features, improved checkout process and better speed and reliability of the site.

On top of this, Woolworths said Everyday Rewards app downloads now exceeded 3.9 million, driven by new aisle navigation capabilities, scan and go integration and ereceipts.

“Group sales for the first seven weeks of H2 F21 has remained strong, benefiting from continued at-home consumption, Australians not travelling abroad, and a weaker prior year where sales were impacted by bushfires on the east coast of Australia,” Woolworths Group CEO, Brad Banducci, commented. “However, growth rates have continued to moderate over the period in line with the overall market.

“Looking ahead to the rest of the financial year, we expect sales to decline over the March to June period compared to the prior year in all our businesses, with the exception of Hotels where venues were closed for much of the final four months last year, as we cycle last year’s COVID surge. However, in parallel, we also expect COVID-related costs to be materially below the prior year, subject to no further widespread prolonged lockdowns.”

Priorities for the second half including accelerating digital as it becomes an ever increasingly important part of the shopping journey for customers, Banducci said.

“We have added significant ecommerce capacity across the group over the last year which puts us in a strong position to meet our customers’ demands. As growth rates in the second half slow as we cycle peak COVID-demand, we have an opportunity to optimise ecommerce at scale and deliver further efficiency,” he said.

“We haven’t yet seen a material flight to value among our customers but expect value to become more important over the next few years as we emerge from a period of unprecedented stimulus. Value means different things to different customers, so it is increasingly important that we personalise value for our customers. We aspire to do this by leveraging our various rewards programs and continuing to evolve our store propositions to provide the right range for the local community.”

Coles results

It was a similar digital acceleration story across Coles Group H1, 2021 financial results last week. The ASX-listed group reported 61 per cent B2C ecommerce sales growth over the same 27-week period, or 48 per cent ecommerce growth across total ecommerce sales, contributing $1 billion to supermarket sales revenue.

Coles said strategic investments had been made in user experience and capacity, which led to significant improvements in perfect order rates plus customer satisfaction. Across the liquor business, ecommerce growth was also up 90 per cent over the first half.

Coles also ceased catalogue delivery in August in favour of pushing its digital offering.

Total sales revenue at Coles for the first half reached $20.38 billion, a year-on-year increase of 8.1 per cent. This incorporated a 7.2 per cent rise in comparable sales growth in supermarkets, 15. 1 per cent across liquor, and 9.9 per cent across Coles Express. EBIT was also up 12.1 per cent overall to $1.02 billion.

“We have now delivered the first 18 months of our refreshed strategy whilst ensuring we support our team members, customers, suppliers and community partners through a volatile and unpredictable COVID-19 year,” said Coles Group CEO, Steven Cain.

“In the half, we made significant progress in our Own Brand product development, online operations and supply chain automation. Whilst COVID-19 will continue to present challenges it will also continue to present opportunities for change. With a strong balance sheet and team, Coles is well placed to continue delivering on our vision of becoming the most trusted retailer in Australia and grow long-term shareholder value.”

Don’t miss out on the wealth of insight and content provided by CMO A/NZ and sign up to our weekly CMO Digest newsletters and information services here.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Conversations over a cuppa with CMO: Microsoft's Pip Arthur

​In this latest episode of our conversations over a cuppa with CMO, we catch up with the delightful Pip Arthur, Microsoft Australia's chief marketing officer and communications director, to talk about thinking differently, delivering on B2B connection in the crisis, brand purpose and marketing transformation.

More Videos

Hey there! Very interesting article, thank you for your input! I found particularly interesting the part where you mentioned that certain...

Martin Valovič

Companies don’t have policies to disrupt traditional business models: Forrester’s McQuivey

Read more

I too am regularly surprised at how little care a large swathe of consumers take over the sharing and use of their personal data. As a m...

Catherine Stenson

Have customers really changed? - Marketing edge - CMO Australia

Read more

The biggest concern is the lack of awareness among marketers and the most important thing is the transparency and consent.

Joe Hawks

Data privacy 2021: What should be front and centre for the CMO right now

Read more

Thanks for giving these awesome suggestions. It's very in-depth and informative!sell property online

Joe Hawks

The new rules of Millennial marketing in 2021

Read more

In these tough times finding an earning opportunity that can be weaved into your lifestyle is hard. Doordash fits the bill nicely until y...

Fred Lawrence

DoorDash launches in Australia

Read more

Blog Posts

Highlights of 2020 deliver necessity for Circular Economies

The lessons emerging from a year like 2020 are what make the highlights, not necessarily what we gained. One of these is renewed emphasis on sustainability, and by this, I mean complete circular sustainability.

Katja Forbes

Managing director of Designit, Australia and New Zealand

Have customers really changed?

The past 12 months have been a confronting time for marketers, with each week seemingly bringing a new challenge. Some of the more notable impacts have been customer-centric, driven by shifting priorities, new consumption habits and expectation transfer.

Emilie Tan

Marketing strategist, Alpha Digital

Cultivating engaging content in Account-based Marketing (ABM)

ABM has been the buzzword in digital marketing for a while now, but I feel many companies are yet to really harness its power. The most important elements of ABM are to: Identify the right accounts; listen to these tracked accounts; and hyper-personalise your content to these accounts to truly engage them. It’s this third step where most companies struggle.

Joana Inch

Co-founder and head of digital, Hat Media Australia

Sign in