CMO's top 8 martech stories for the week - 28 November 2019

All the latest martech and adtech news this week from Pathfinder, Sprinklr, LivePerson, PayPal and Honey, Integral Ad Science and ADmantX, Tapad and Lifesight, Marin Software, and GroundTruth


Sprinklr rolls out updates, Microsoft Dynamics 365, Trustpilot integrations

Social media listening and management tool, Sprinklr, is rolling out more than 400 new features and updates across multiple product lines, including new integrations with Microsoft Dynamics 365 and Trustpilot, a ‘smart compliance’ content review feature and a comprehensive planning tool for editorial calendars.

The Microsoft Dynamics 365 Connector, compatible with Sprinklr’s entire producer offering, allows users to engage with their customers via social and messaging platforms within the Microsoft Dynamics 365 environment. The Trustpilot integration enables responses to company ratings and reviews received via the Trustpilot platform.

New artificial intelligence (AI) features include Smart Compliance which analyses content to check it complies with predefined campaign guidelines and is consistent across brand, voice and image. Other AI tools include a ‘Smart Bidding’ feature helps create the ideal build strategy and ‘Smart Quick Insights’ and ‘Smart Alerts’ tools. And there is a new Global Planning Timeline tool, part of the editorial calendar, to manage non-social and paid campaigns across channels, markets and business units.

LivePerson debuts SocialConnect and EmailConnect

Conversational commerce solutions, LivePerson, has launched SocialConnect and EmailConnect, bringing social media and email into the LiveEngage platform.

These new tools enable brands to manage customer conversations regardless of the channels where they occur — all in one place.

With SocialConnect and EmailConnect, brands can manage the massive volume of emails, social mentions and direct messages they receive in the same conversational platform they use to manage messaging channels including Apple Business Chat, WhatsApp, SMS, Facebook Messenger. This eliminates the cost and inefficiencies of using multiple services and dashboards to manage individual channels.

SocialConnect currently supports public and private Twitter and Facebook conversations, with Instagram, Reddit, YouTube, LinkedIn and Google My Business to follow. SocialConnect and EmailConnect also let brands offer customers the option to switch from an email thread to a messaging conversation, or from a tweet to a DM, with the click of a button.

PayPal to acquire shopping rewards outfit Honey

PayPal has acquired Honey, a rapidly-growing technology platform for shopping and rewards, for approximately US$4 billion. Honey, in combination with PayPal’s two-sided network, will transform the shopping experience for PayPal’s consumers while increasing sales and customer engagement for its merchants.

Founded in 2012, Honey is a discovery tool helping consumers find savings as they shop online, which includes a mobile shopping assistant, offers and rewards program, and price-tracking tools and alerts. With approximately 17 million monthly active users, Honey has helped millions of people find more than US$1 billion in savings in the past year.

Honey currently works across approximately 30,000 online retailers ranging from fashion and technology, to travel and pizza delivery.

Integral Ad Science acquires ADmantX

Also on the acquisition trail this week is digital ad verification outfit, Integral Ad Science (IAS), which picked up ADmantX for an undisclosed sum. The transaction brings together ADmantX’s contextual intelligence solutions with IAS’s suite of ad verification products, enabling publishers and advertisers to match ads with relevant online content at the page level.

Through natural language understanding and machine cognition, ADmantX claims to deliver near-human comprehension of online content at scale. This capability delivers value for both advertisers and publishers by better matching ads to relevant content without limiting reach.

In addition to bolstering IAS’s technological suite, the acquisition brings together a patented technology and related expertise to IAS, as well as deep relationships with brands and premium publishers worldwide.

SwiftPage releases latest Act!

CRM and marketing automation vendor, SwiftPage, has taken the wrappers of its latest Act! platform version.

Updates to Act! Include a more customisable customer console, turnkey marketing automation campaigns through more than 170 mobile responsive templates, and new capability allowing users to create groups and advanced queries with business or industry-specific data in custom tables to use in sales and marketing efforts.

The vendor said its Growth Suite reaffirm its commitment to leading the SMB CRM market. It’s being supported by a tiered suite of pricing and product options.

“With this launch, we are now able to offer SMBs the CRM and marketing automation tools they need to run and grow their business no matter where they are on their journey,” said Swiftpage president and CEO, H John Oechsle.

“Our new plans and pricing offer the right tools at the right price to help our SMB customers across industries and business sizes.”

Tapad and Lifesight ink new partnership deal

Digital identity resolution outfit, Tapad, has signed off on a new partnership with Lifesight to enable cross-device capabilities within Lifesight’s real-world intelligence platform. 

With the combined offering of the Tapad Graph, Tapad’s global, privacy-safe digital cross-device solution, and Lifesight’s real world intelligence platform, the companies said brands and agencies across APAC can benefit from better consumer targeting, expanded reach for targeted audiences and web-to-mobile footfall attribution.

Through this multi-layered offering, Lifesight’s brand and agency partners can access an omnichannel view of consumers’ paths to purchase, thereby enabling them to increase the reach, measurability and ROI of their advertising campaigns.

Marin Software completes Perfect Audience sale

Marin Software, digital marketing software for performance-driven advertisers and agencies, has completed the sale of its Perfect Audience business unit to SharpSpring.

SharpSpring is a global provider of marketing automation delivered via a cloud-based, software-as-a-service (SaaS) platform. The transaction is structured as a sale of assets and liabilities, with a net cash purchase price of approximately US$4.6 million prior to transaction costs and, as part of the transaction, SharpSpring has acquired the key assets and liabilities of Perfect Audience.

GroundTruth introduces automated new optimisation tool

Location platform, GroundTruth, has introduced an automated tool for optimising visits to its self-service platform.

The vendor uses proprietary Blueprints technology, along with predictive targeting products, on its self-serve Ads Manager platform to accurately reach mobile users in the real-world and influence business performance, claims GroundTruth.

It will be available in January 2020, with one click to opt-in within the Ads Manager platform, allowing self-serve and managed clients to automatically differentiate bids for each impression, and optimise towards driving physical visits. GroundTruth says it’s the first machine learning-enabled offline visit optimisation product, which enables all types of campaigns, of any size, to continually and automatically optimise the best performing tactics.

 Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu 



Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Launch marketing council Episode 5: Retailer and supplier

In our fifth and final episode, we delve into the relationship between retailer and supplier and how it drives and influences launch marketing strategies and success. To do that, we’re joined by Campbell Davies, group general manager of Associated Retailers Limited, and Kristin Viccars, marketing director A/NZ, Apex Tool Group. Also featured are Five by Five Global managing director, Matt Lawton, and CMO’s Nadia Cameron.

More Videos

Great read. I agree that it should be a perfect balance between interacting with your customers and knowing your brand. As a business, yo...

Caroline Scott

7 ways CMOs can improve their customer engagement game

Read more

Very true. Team development helps improve collaboration among the team members. I was able to improve my team's collaboration skills by t...

Quent Sinder

Why empowering others can help make you a great leader

Read more

CRM is a very good software that can help you succeed in your business. In my company, this system has allowed me to improve customer rel...

Anna Janicka

Sensis rebrands to Thryv and brings business software to Australian SMBs

Read more

AI Leasing Assistants have finally arrived for the multifamily industry. With so many to choose from it can be hard to figure out which i...

Alice Labs Pte. Ltd.

CMO's top 8 martech stories for the week - 6 May 2021

Read more

Nowadays, when everything is being done online, it is good to know that someone is trying to make an improvement. As a company, you are o...

Marcus

10 lessons Telstra has learnt through its T22 transformation

Read more

Blog Posts

Why if marketing is all you do, you’ll never be very good at it

OK, so you’re probably thinking: “Here comes another article to badger me about living in my bubble.” And also, “I bet this bubble-bashing piece will go on to explain how I can achieve better results through some heady dose of new life experiences, new routines and annoyingly different opinions on social media.”

Dane Smith

Behavioural science lead and regional consulting partner, Ogilvy

A leader’s role in rebuilding a culture of confidence

Every day, there are new predictions and studies on the future of work, the state of the economy and the unfolding global pandemic. All of which creates uncertainty and heightens the imperative of effective leadership.

Michelle Gibbings

Workplace expert, author

Confused About Your Customers?​

​I've worked in brand and marketing for more than 20 years. But there’s one area where I’ve found myself going around in circles and I must admit I'm becoming increasingly confused.

Rich Curtis

CEO, FutureBrand A/NZ

Sign in