Ogilvy's head of digital, Jason Davey, talks through the key technological advances every marketer should be on top of
SXSW 2019 has confirmed the extent to which technology will impact every aspect of our lives in deep and profound ways. I’m 15 sessions in, spanning a range of topics from flying vehicles, smart cities, neuro-science, nano-technology, to how the CIA uses creativity to solve complex counter-terrorism challenges.
My head is literally spinning (but that may have been that last marguerite.)
Below is just a taste of some discoveries encountered at this year’s south-by:
Uber has partnered with NASA and Bell to create Uber Air, a vertical take-off and landing (VTOL) taxi service. Uber Air uses the Bell Nexus Air Taxi, a vehicle that has a hybrid-electric propulsion system with six tilting ducted fans designed to safely and efficiently carry passengers. What would normally be a two-hour drive, can now take just 18 minutes, and cost roughly the same as an Uber. The Bell Nexus will trial in Dallas and LA in 2020, with an expected full commercial rollout by 2023. It carries a pilot and four passengers.
Amazon has partnered with one of the US’ largest home builders (Lennar) to create smart homes that are engineered from the ground up to be connected, intelligent and autonomous. ‘Hey Alexa, let the dog out!’
Advancements in empathetic technology will change product design profoundly. Chief scientist at Dolby Laboratories, Poppy Crum, explained how sensors armed with artificial intelligence (AI) can now detect how we are feeling via thermal infrared, micro-posture, breath analysis, pupil dilation, chemical pheromone secretions and voice analysis.
Connected devices will know more about us than we do. One-size-fits-all products will be a thing of the past as the product will personalise to the individual. This will transform the relationship we have with each other and with the spaces where we work, train, heal and live.
The impact on the health industry alone will be significant. Schizophrenia, MS, and Alzheimer’s can now be detected in advance by voice analysis. Heart disease can be detected in advance by breathing analysis. Technology will drive personalised medicine and treatment plans that are tailored to individuals. This will drive efficacy and efficiency in the health system and health outcomes.
Machines are also increasingly thinking like humans. IBM Project Debater, for example, formulates a position on any given topic by scanning millions of data points, and then forming a compelling argument presented in a four-minute speech, and then a rebuttal. In many debates it has beaten champion debaters of the human variety.
With all of these discoveries it’s clear that technology is changing every aspect of human life; from travel, product design, to health and our homes. It’s not only changing how we do marketing, but what it is we will be marketing.
For CMOs, this means staying abreast of the technologies that could help you evolve your product, before your competitors do.
- Jason Davey is the head of digital for Ogilvy Australia.
Marketing that urges respondents to ‘buy now’ is a little like asking someone to marry you on your first date. At any time, only 3 per cent of the market is looking for what you’re selling, so the chances of your date randomly being ‘The One’ is pretty slim.
The prospect of deep learning gives those of us in the industry something to get really excited about, and something to be nervous about, at the same time.
In 1976 Apple launched. The business would go on to change the game, setting the bar for customer experience (CX). Seamless customer experience and intuitive designs gave customers exactly what they wanted, making other service experiences pale in comparison.
In this bonus last episode of this new podcast series, BrandHook MD, Pip Stocks, talks with former ANZ group general manager of marketing, Louise Eyres, talks about the importance of thinking like a customer and using intuition to solve customer painpoints.
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