IBM launches customer data exchange for marketing cloud

IBM partners with several vendors, including MediaMath, Vibes, RocketFuel and CRM, on the new Universal Behaviour Exchange to help marketers manage and utilise customer data insights

IBM has launched a new data exchange within its Marketing Cloud offering, aiming to help marketers better connect data across their environments and engage customers in the right moment.

The cloud-based Universal Behaviour Exchange (UBX) enables users to connect and share customer data between multiple technology solutions, and is designed to fuel more personalised marketing campaigns digitally.

It is being enabled by a raft of third-party vendor partnerships across the social, mobile, CRM and paid advertising space, including MediaMath, RocketFuel, Spredfast, MutualMind, SugarCRM, Vibes and Exchange Solutions.

According to IBM, marketers are more than 30 different systems to deliver campaigns, making it challenging to pool data and then execute tailored customer experiences at scale.

Director of digital media for Georgia Aquarium, Rosie Judd, saw the UBX as a way of addressing the issue of collecting and analysing customer data at scale.

“On a daily basis, our marketing systems process countless customer data points, including visitor preferences on exhibits and special events,” she said. “This is ultimately helping small marketing teams such as Georgia Aquarium’s, be more efficient and stay focused on customer-centric campaigns that deliver memorable experiences.”

MediaMath said integration between its TerminalOne ad tech platform, and IBM’s marketing automation, engagement and digital analytics stack, will allow marketers to increase conversions with offers tailored to individual consumers, whether online or in store.

“We see the opportunity in connecting advertiser data to other channels to create more timely and relevant interactions,” said MediaMath’s president of commercial, Mike Lamb. “UBX represents a major step towards true customer-centric marketing and we are thrilled that IBM shares our vision.”

Mobile marketing and mobile wallet solutions vendor, Vibes, said joining IBM’s UBX allowed marketers to gain greater visibility into key data for mobile marketing campaigns.

Key capabilities thanks to the partnership include connecting website and ecommerce behavioural data with all mobile marketing touchpoints, leveraging email insights from IBM’s marketing cloud to better communicate with customers via mobile as well as provide more targeted mobile wallet offers, and better management of push notifications based on customer data.

For example, if a customer abandons their online shopping cart, an alert is automatically sent to UBX, where Vibes is ‘listening’ to these events, the vendor said. If the customer is a member of the retailer’s SMS text database, Vibes can be used to send a tailored text message encouraging them to complete a transaction, as well as provide a unique mobile coupon.

“With UBX, marketers can drive revenue using innovative mobile marketing channels while also connecting mobile to all other digital marketing events,” said Vibes CEO, Jack Philbin. “UBX is cracking the code on big data applied to the marketing cloud, and we’re thrilled to be a part of this emerging ecosystem.”

The partnership between IBM and RocketFuel, meanwhile, will allow IBM customers to use RocketFuel’s DMP and DSP capabilities to leverage first-party data through paid media channels, as well as target anonymised users within the digital advertising ecosystem.

According to RocketFuel, the combination creates a “virtuous loop” in which marketers’ first-party IBM data can be tapped for digital ad campaigns, then used to update customer insights within the marketing cloud.

“The challenge marketers face today is the ability to deliver at scale customer experiences that are timely and relevant,” said IBM Commerce general manager, Deepak Advani. “Today’s launch is addressing this by removing a key pain point for marketers around data integration to free them up to deliver the more innovative and meaningful experiences that consumers demand.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Is artificial intelligence riddled with bias?

The purpose of Artificial Intelligence (AI) has always been to replace the menial and repetitive tasks we do each day in every sector, so that we can concentrate on doing what we do best. Saving time and money has certainly been a decent outcome as AI infiltrates the business landscape, however, now we are starting to see problems that cause major issues in practice.

Katja Forbes

Founder and chief, sfyte

5 things every business can do to drive brand loyalty

If you’re in any customer-centric role, you’ll likely be familiar with the Net Promoter Score (NPS) – one of the most popular tools for brands to measure their customer sentiment.

Catherine Anderson

Chief customer officer, Powershop Australia

What the modern gig economy is doing to customer experience

Most marketing theory was established in the context of stable employment relationships. From front-line staff to marketing strategists and brand managers, employees generally enjoyed job security with classic benefits such as superannuation plans, stable income streams, employment rights, training, sabbaticals and long-service leave.

Dr Chris Baumann

Associate professor, Macquarie University

Thank you! That was useful to know.

Belia Adam

Why your best social marketing brand tool could be hiding in plain sight

Read more

Because you are missing the point of the term "disruption"

Sean

Uber for the truckies: How one Aussie startup is disrupting the freight industry

Read more

Absolutely agree with this ... Facebook doesn't care what adds they show. You report an add for fake news/scam and it just remains "open...

Quasi Carbon

Unilever CMO threatens Facebook, Google with digital advertising boycott

Read more

How to create Pinball game in 4 minshttps://youtu.be/S1bsp7del3M

Alex Atmavan

Rethinking gamification in marketing

Read more

True Local - one of the least credible review sites on the entire internet.

MyNameIsStomp

Former Virgin Mobile CMO and CEO joins oOh! as first customer chief

Read more

Latest Podcast

More podcasts

Sign in