Aussie undertakes a rebrand, new campaign

The brand relaunch is part of Aussie’s new three-year business strategy “Experience 22’

One of Australia’s original financial challenger brands, Aussie, has a new purpose and marketing strategy and is undergoing a brand relaunch starting with a fresh campaign. 

The brand relaunch is part of Aussie’s new three-year business strategy 'Experience 22’, which aims to re-orientate the financial service giant to be a more customer-focused organisation. All this stems from its new purpose: Putting progress within reach of more Australians.

Chief customer officer at Aussie, David Smith, who took on brand and marketing responsibilities late last year, said Aussie undertook some consumer research to find out what their customers wanted. In an increasingly regulatory environment, with trust in banks at an all-time low, and with open banking coming up, Aussie found customers are confused, nervous, and just want things simplified. 

Now, Aussie is putting customer at the centre of everything it does, from its purpose, to its advertising and marketing, and bringing back that loud, humorous voice Aussie was launched on. 

“We’ve always been a consumer champion, but now we are prioritising our messaging and our investment around that,” Smith told CMO. “We undertook consumer research which told us the confusion message. It is all more difficult given the current regulatory environment. We’re saying it doesn’t need to be, and our messaging aims to cut through that. 

“The culmination of our new strategy and purpose is in the campaign just broken, it is the first thing consumers and our broker network will see. It is the first marker we’ve put down in this consistent clarity message.” 

Providing a reset and refresh moment, the fully integrated campaign, put together by CHE Proximity, is rolling out nationally, taking a fresh approach to a category where ‘financial blah blah blah’ is everywhere causing consumer confusion and complication. 

It aims to reclaim Aussie as the go-to for buying, owning or investing in property, the campaign sees the 27-year old brand redefining its communications as the modern, approachable and straight-talking brand Australia needs. 

“When it comes to buying, investing or refinancing a home, it’s hard to know where to start. Who do we go to help navigate this mess? The Internet. The banks. Friends and family. Uber drivers. Anyone except someone who knows what they’re talking about. When you come straight to Aussie, you get someone to guide you through the confusion. You get help. Real help from a qualified broker. And you can be sure they know their stuff,” Smith said. 

“For this reset moment we wanted to not only show we’re the experts, but we have a new approach - a customer first approach to renew and amplify our brand, reimagining every step of the communications journey.” 

Trust in the category is at an all-time low, with 25 per cent of Australians displaying zero trust towards their bank and the increasing difficulty in purchasing real estate. Statistics show it takes up to 9.5 years to save a deposit in major capital cities. 

The campaign launches with three 30-second hero films highlighting typical occasions where laughable ‘wisdom’ around buying a home is given freely. Showing everyone from your old school Dad to your hairdresser and even your tailor wants to weigh in. 

The campaign is aimed at buyers at all stages in the market from first time buyers, people looking to upgrade, investors or people look to refinance to free up some equity. Alongside the hero films; First Home Buyer, Refinancer and Investor, the integrated campaign will see 15-second and 6-second social cuts downs, and GIFs and static which will run alongside out-of-home, retail, display and online. Other elements include a strategic media partnership and earned campaign.  

“The current environment is a great opportunity for a trusted brand like Aussie to bring our loud voice back. We’ve got a really strong proposition, we just needed to sharpen our message and reach out to customers better," Smith said.

“We are also working on new digital experiences for customers to help them navigate the complicated market better. 

“We need to keep in mind, no one in interested in a home loan, everyone just wants a home. 

“The campaign involves a pretty heavy digital presence, press, social, TV and OOH. For measurement, we’re NPS advocates; we want to hear the truth from customers. 

“Our marketing moving forward is building on this campaign, both from digital side; we will be undertaking a re- launch of our Web presence, but also on the physical side via store network.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, follow our regular updates via CMO Australia's Linkedin company page, or join us on Facebook: https://www.facebook.com/CMOAustralia.     

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments
cmo-xs-promo

Latest Videos

More Videos

Nice blog!Blog is really informative , valuable.keep updating us with such amazing blogs.influencer agency in Melbourne

Rajat Kumar

Why flipping Status Quo Bias is the key to B2B marketing success

Read more

good this information are very helpful for millions of peoples customer loyalty Consultant is an important part of every business.

Tom Devid

Report: 4 ways to generate customer loyalty

Read more

Great post, thanks for sharing such a informative content.

CodeWare Limited

APAC software company brings on first VP of growth

Read more

This article highlights Gartner’s latest digital experience platforms report and how they are influencing content operations ecosystems. ...

vikram Roy

Gartner 2022 Digital Experience Platforms reveals leading vendor players

Read more

What about this one FormDesigner.pro? I think it's a great platform providing a lot of options, you can collect different data and work w...

Salvador Lopez

Gartner highlights four content marketing platform players as leaders

Read more

Blog Posts

Marketing overseas? 4 ways to make your message stick

Companies encounter a variety of challenges when it comes to marketing overseas. Marketing departments often don’t know much about the business and cultural context of the international audiences they are trying to reach. Sometimes they are also unsure about what kind of marketing they should be doing.

Cynthia Dearin

Author, business strategist, advisor

From unconscious to reflective: What level of data user are you?

Using data is a hot topic right now. Leaders are realising data can no longer just be the responsibility of dedicated analysts or staff with ‘data’ in their title or role description.

Dr Selena Fisk

Data expert, author

Whose responsibility is it to set the ground rules for agency collaboration?

It’s not that your agencies don’t have your best interests at heart – most of them do. But the only way to ensure they’re 100 per cent focused on your business and not growing theirs by scope creep is by setting the guard rails for healthy agency collaboration.

Andrew Pascoe

Head of planning, Hatched

Sign in