Suncorp appoints former Service NSW CEO as new executive for transformational change

Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position

Suncorp has appointed former Service NSW CEO, Dr Rachna Gandha, to the newly created role of executive GM of commercialisation and implementation.

Making the announcement, Suncorp CEO of strategic innovation, Pip Marlow, said Gandha's extensive background in digital reform, building customer centric cultures, distribution, operations and organisational change, will provide great leadership to identify new ways to make it easier for customers to achieve their financial needs through the Suncorp Marketplace.

“During her time as CEO of Service NSW, Rachna was instrumental in transforming the customer service experience for government through a one-stop shop for service delivery,” she added.

Rachna holds a PhD in Consumer Behaviour, as well as post graduate qualifications in customer-led strategic change from Stanford. Rachna has worked across banking, wealth management and hospitality, both domestically and internationally. She joined the NSW Government in 2013 after a series of senior customer executive roles with Westpac and AMP.

Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position
Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position

Rachna said she was delighted to join Suncorp’s Strategic Innovation team and have an opportunity to be at the forefront of delivering new experiences in the financial services sector.

“Successfully leading a significant customer transformation with such a talented team at Service NSW has been a real career highlight,” she said. “It’s an exciting time to be joining Suncorp. The company's customer-centric strategy is redefining the way customers engage with their finances and is a key differentiator against its competitor.

“I look forward to joining a team who shares my passion for creating positive customer outcomes and driving change through digital solutions.”

Read more: CMO Momentum 2017: Why Suncorp's Mark Reinke sees platform-based business as the way of the future

Dr Gandhi assumed the newly created position on 6 November and is responsible for integrating new solutions and services from third parties into the Suncorp Marketplace.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments
cmo-xs-promo

Latest Videos

More Videos

Thanks for your feedback, Rabi. While we introduced the ROO concept using a marketing example, I also believe that it is pertinent to man...

Iggy Pintado

Introducing Return on Outcome (ROO) - Brand science - CMO Australia

Read more

Thanks for your insight, Philip. Return On Outcome (ROO) requires balanced thinking with the focus on outcomes as opposed to returns.

Iggy Pintado

Introducing Return on Outcome (ROO) - Brand science - CMO Australia

Read more

Beautiful article.

Hodlbaba

15 brands jumping into NFTs

Read more

"Blue" is really gorgeous and perfectly imitates a human customer support operator. Personally, I won't order a chatbot development for m...

Nate Ginsburg

Why the newest member of BT’s contact centre is a chatbot

Read more

As today’s market changes rapidly, the tools we use change, and it is important to adapt to those changes to continue to succeed in busin...

Anna Duda

Report: 10 digital commerce trends here to stay

Read more

Blog Posts

How the pandemic revealed the antidote to marketing’s image problem

What does marketing truly ‘own’ in most organisations? Brand and campaigns, definitely. Customer experience? That remains contested ground.

Murray Howe

Founder, The Markitects

Still pursuing a 360-degree view of the customer?

On the Internet, nobody knows you’re a dog.” It may have been true in 1993 when this caption to a Peter Steiner cartoon appeared in the New Yorker. But after 30 years online, it’s no longer the case.

Agility in 2022

Only the agile will survive and thrive in this environment and that’s why in 2022, agility will need to be a whole-business priority.

Sam McConnell

Melbourne bureau chief, Alpha Digital

Sign in