Suncorp appoints former Service NSW CEO as new executive for transformational change

Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position

Suncorp has appointed former Service NSW CEO, Dr Rachna Gandha, to the newly created role of executive GM of commercialisation and implementation.

Making the announcement, Suncorp CEO of strategic innovation, Pip Marlow, said Gandha's extensive background in digital reform, building customer centric cultures, distribution, operations and organisational change, will provide great leadership to identify new ways to make it easier for customers to achieve their financial needs through the Suncorp Marketplace.

“During her time as CEO of Service NSW, Rachna was instrumental in transforming the customer service experience for government through a one-stop shop for service delivery,” she added.

Rachna holds a PhD in Consumer Behaviour, as well as post graduate qualifications in customer-led strategic change from Stanford. Rachna has worked across banking, wealth management and hospitality, both domestically and internationally. She joined the NSW Government in 2013 after a series of senior customer executive roles with Westpac and AMP.

Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position
Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position

Rachna said she was delighted to join Suncorp’s Strategic Innovation team and have an opportunity to be at the forefront of delivering new experiences in the financial services sector.

“Successfully leading a significant customer transformation with such a talented team at Service NSW has been a real career highlight,” she said. “It’s an exciting time to be joining Suncorp. The company's customer-centric strategy is redefining the way customers engage with their finances and is a key differentiator against its competitor.

“I look forward to joining a team who shares my passion for creating positive customer outcomes and driving change through digital solutions.”

Read more: CMO Momentum 2017: Why Suncorp's Mark Reinke sees platform-based business as the way of the future

Dr Gandhi assumed the newly created position on 6 November and is responsible for integrating new solutions and services from third parties into the Suncorp Marketplace.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Designing for a cashless society

More movement has been made toward a cashless society recently, and already we are starting to see enormous implications across our society.

Katja Forbes

Founder and chief, sfyte

Setting advertising objectives for financial performance

I’ll often be talking to clients and at some point say, ‘the most important thing is justifying price’. Then moments later, ‘the most important thing is increasing the size of your customer base’.

Kyle Ross

Strategist, TRP

5 common mistakes to avoid in scalable customer experience

CX is about future-proofing your business by ensuring that your commercial model is always looped into your customers' needs, perceptions, values, beliefs, motivators, and detractors.

Tom Uhlhorn

Founder and strategy director, Tiny CX

Promotion is difficult. You should be able to do it. Sometimes it turns out bad, and when you turn to professionals, it turns out well - ...

Jordan Samuil

Village Roadshow partners with Lion for pourage rights and promotional partnership

Read more

This is pure vomit material. Self congratulatory blurbs. No evidence of any innovation or actual value created. Most marketers have compl...

Bobbo

Announcing the CMO50 for 2018

Read more

Unfortunately, the title "AdTech Magic Quadrant" is misleading as it only represent a fraction of the ecosystem. It it is a useful docume...

Ludovic Leforestier

Report: Gartner recognises the best adtech players in Magic Quadrant

Read more

Thanks for writing about chatbots. Definitely bots have the exciting future when it comes to customer engagement, transactional and conve...

Giridhar Prathap Reddy

Australian Open chalks up strong ticket sales with chatbot

Read more

Hello, where are the explanations of all the levels explained? I'd like to review this with a couple of colleagues. Thanks.

Melinda Gonzalez

CMO launches CMO CX, debuts customer experience maturity assessment

Read more

Latest Podcast

More podcasts

Sign in