Suncorp appoints former Service NSW CEO as new executive for transformational change

Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position

Suncorp has appointed former Service NSW CEO, Dr Rachna Gandha, to the newly created role of executive GM of commercialisation and implementation.

Making the announcement, Suncorp CEO of strategic innovation, Pip Marlow, said Gandha's extensive background in digital reform, building customer centric cultures, distribution, operations and organisational change, will provide great leadership to identify new ways to make it easier for customers to achieve their financial needs through the Suncorp Marketplace.

“During her time as CEO of Service NSW, Rachna was instrumental in transforming the customer service experience for government through a one-stop shop for service delivery,” she added.

Rachna holds a PhD in Consumer Behaviour, as well as post graduate qualifications in customer-led strategic change from Stanford. Rachna has worked across banking, wealth management and hospitality, both domestically and internationally. She joined the NSW Government in 2013 after a series of senior customer executive roles with Westpac and AMP.

Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position
Taking on the newly created role, Dr Rachna Gandhi brings a wealth of CX experience to the newly created position

Rachna said she was delighted to join Suncorp’s Strategic Innovation team and have an opportunity to be at the forefront of delivering new experiences in the financial services sector.

“Successfully leading a significant customer transformation with such a talented team at Service NSW has been a real career highlight,” she said. “It’s an exciting time to be joining Suncorp. The company's customer-centric strategy is redefining the way customers engage with their finances and is a key differentiator against its competitor.

“I look forward to joining a team who shares my passion for creating positive customer outcomes and driving change through digital solutions.”

Read more: CMO Momentum 2017: Why Suncorp's Mark Reinke sees platform-based business as the way of the future

Dr Gandhi assumed the newly created position on 6 November and is responsible for integrating new solutions and services from third parties into the Suncorp Marketplace.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Conversations over a cuppa with CMO: Microsoft's Pip Arthur

​In this latest episode of our conversations over a cuppa with CMO, we catch up with the delightful Pip Arthur, Microsoft Australia's chief marketing officer and communications director, to talk about thinking differently, delivering on B2B connection in the crisis, brand purpose and marketing transformation.

More Videos

We can deliver DIP N PAY JP54,JET A1,D2,FOB @Rotterdam CRUDE OIL CIF /DIP N PAY TANKFARM CHINA ,we have sellers that can work based on st...

JSafra Bank

Google+ and Blogger cozy up with new comment system

Read more

JP54,D2, D6, JetA1 EN590Dear Buyer/ Buyer mandate,We currently have Available FOB Rotterdam/Houston for JP54,D2, D6,JetA1 with good and w...

Collins Johnson

Oath to fully acquire Yahoo7 from Seven West Media

Read more

Great content and well explained. Everything you need to know about Digital Design, this article has got you covered. You may also check ...

Ryota Miyagi

Why the art of human-centred design has become a vital CX tool

Read more

Interested in virtual events? If you are looking for an amazing virtual booth, this is definitely worth checking https://virtualbooth.ad...

Cecille Pabon

Report: Covid effect sees digital events on the rise long-term

Read more

Thank you so much for sharing such an informative article. It’s really impressive.Click Here & Create Status and share with family

Sanwataram

Predictions: 14 digital marketing predictions for 2021

Read more

Blog Posts

A Brand for social justice

In 2020, brands did something they’d never done before: They spoke up about race.

Dipanjan Chatterjee and Xiaofeng Wang

VP and principal analyst and senior analyst, Forrester

Determining our Humanity

‘Business as unusual’ is a term my organisation has adopted to describe the professional aftermath of COVID-19 and the rest of the tragic events this year. Social distancing, perspex screens at counters and masks in all manner of situations have introduced us to a world we were never familiar with. But, as we keep being reminded, this is the new normal. This is the world we created. Yet we also have the opportunity to create something else.

Katja Forbes

Managing director of Designit, Australia and New Zealand

Should your business go back to the future?

In times of uncertainty, people gravitate towards the familiar. How can businesses capitalise on this to overcome the recessionary conditions brought on by COVID? Craig Flanders explains.

Craig Flanders

CEO, Spinach

Sign in