Grace Group undergoes first rebrand in 30 years to unify and contemporise

Records management and removalist company's marketing manager details the new brand strategy

Grace Group has undergone its first brand overhaul in more than 30 years aimed at unifying and showcasing the breadth of records management, storage and removal services it offers.

Grace marketing manager, Racquel Collard, told CMO the 106-year old company’s services and customer base has evolved over time through organic growth and expansion as well as acquisition. Best known as a consumer removalist provider, the group in fact offers 101 services lines and generates half of total revenue through B2B and commercial sales.

As services became bolted on, new divisions were established with different mission statements, vision and go-to-market strategy. The rebrand is a reflection of group-wide efforts to unify nine overarching business divisions under one, all-encompassing identity.

“We found ourselves well-known from the old retail side of Grace Bros and for moving, but not for all the specialist services we have,” Collard said. “We created one brand with a broad range of services on offer to make it easier for people to deal with us.”

The brand refresh – Grace’s first since 1983 – was part of Collard’s remit upon joining the group two years ago. The ambition was to make the brand more relevant, contemporary and simpler to deal with.  

Collard kicked off work with customer and external research to understand how Grace was received, and what strategy would be best to meet requirements. She said ongoing discussions with key executives, strategy meetings, and senior staff and team member engagement were a vital part of the process to ensure “everyone had a say”.

The new brand look, which is rolling out from June, retains Grace’s iconic red with the new catchcry, ‘always more’. Collard said the tagline reflects the group’s long-standing aspiration and ensures it’s now a core part of its personality.

Grace Group partnered with integrated agency, United Yeah, on the brand strategy and work.

Underneath the core brand, services have been grouped into three main customer areas: Home, corporate and commercial lines to make identification easier. Originally, different divisions had distinct mission and service statements, Collard continued.

“We have created one brand promise for everyone, and one firm set of values across the board,” she said. “Being customer first, passion and proactive are things that now apply to everyone. The promise is the most obvious one. It is a crystallisation of bits of service and philosophy that have always been there, but now it’s all summed up as ‘always more’. We know what that means to us and to our customers and it’s something that’s short and easy to live by.”

One of the benefits of the rebrand has been employees are better aware of what’s going on in other parts of the business, Collard said. She also claimed more proactive cross-selling as a result.  

While there’s no major above-the-line launch campaign planned, the rebrand does comes with a new-look marketing strategy that sees Grace putting more emphasis on content for its B2B customers.

To assist with content requirements and activity, Collard has brought on two new headcount, increasing her team to five staff. She’s also working to upgrade tender documents and sales collateral.

Thanks to the brand research and insights, there will also be more emphasis placed on targeting key verticals and campaigns that are more moulded by insights gathered. Overall, however, Collard said the focus is just on doing everything “better”.

“Because of the limited resources available, we had to let some things be,” she said. “We’re now lifting our online activity, pushing into stronger campaigns via LinkedIn, establishing an Instagram channel, and refreshing our other social media channels.

“We’ll work to build the content to make it worthwhile and go to market with it. We’re also doing more video than in the past.”  

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu    

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Why are we dubious about deep learning?

The prospect of deep learning gives those of us in the industry something to get really excited about, and something to be nervous about, at the same time.

Katja Forbes

Founder and chief, sfyte

Why you can’t afford to fail at CX in 2019

In 1976 Apple launched. The business would go on to change the game, setting the bar for customer experience (CX). Seamless customer experience and intuitive designs gave customers exactly what they wanted, making other service experiences pale in comparison.

Damian Kernahan

Founder and CEO, Proto Partners

Natural born leaders

Many business and marketing managers progressing to leadership positions face evolving their focus from operational matters to strategic decision making and planning.

Jean-Luc Ambrosi

Author, marketer

Do you need a loan to pay off your credit or debit? Do you need financial help to set up your own business? Do you need a loan to carry o...

NORA

Facebook: Friction is costing Australian businesses $29 billion a year

Read more

Thanks for writing about chatbots. Definitely bots have the exciting future when it comes to customer engagement, transactional and conve...

Sanket Nair

7 businesses successfully implementing chatbots

Read more

Interesting article but what about the employees? There needs to be access to quick cash for everyone involved lest we have yet another '...

Joel Pencer

Suncorp outlines customer investments, digitisation as key to business improvement

Read more

Just printed out this Brad Howarth screed to read tomorrow. I need a good laugh once in a while. Or maybe shed some manly-man tears at th...

Larry A Singleton

What a diversity agenda has done for Kellogg's staff and innovation engagement

Read more

Morons. PC Nazis infiltrating and subverting every level in our lives.These scum have destroyed our education system.Read FrontPage Magaz...

Larry A Singleton

What a diversity agenda has done for Kellogg's staff and innovation engagement

Read more

Latest Podcast

More podcasts

Sign in