Baker joins RedBalloon as CEO

Former Tourism Australia CMO takes the top job at online gifting site

Nick Baker, CMO Tourism Australia
Nick Baker, CMO Tourism Australia

Tourism Australia’s former CMO, Nick Baker, has become the new CEO for Australian online gifting site, RedBalloon.

Baker spent the past seven years at Tourism Australia before leaving in January. He was awarded AMI Marketer of the Year in 2014 and is also well respected for his work on Restaurant Australia, and the Best Jobs in the World campaign.

Tourism Australia appointed Lisa Ronson as its new CMO to replace Baker.

In a statement, Baker said he was attracted to the role because of its focus on experiences. RedBalloon offers more than 3000 unique experiences from more than 1000 providers across Australia and New Zealand.

Baker replaces Kristie Buchanan as CEO.

“I considered a lot of interesting roles after Tourism Australia, but RedBalloon was the one that I could not turn down,” Baker said.

“The company ethos – recognition of its employees as the key to its success – and customer experience as its main purpose played a significant part in my decision. At RedBalloon, there is a definite sense of people being part of something bigger than themselves, and I am really excited about leading and working with its fantastic team.

“The importance of experiences in people’s lives and the tremendous value they can bring in employee performance, as well RedBalloon’s recognition of its own employees as key to its success, appealed to me most.”

RedBalloon also brought on former Tourism Australia managing director, Ken Boundy, as its new chair on 1 February. Boundy is currently chair of the Royal Botanic Gardens & Domain Trust, and is a professional independent director and businessman, with experience in small and big businesses and startups.

More on CMO becoming CEOs

Join the newsletter!

Error: Please check your email address.
Show Comments

Blog Posts

How challenger brands can win at biddable media

Challenger brands, especially in highly competitive markets, generally can’t match established players for media spend.

Chris Pittham

Managing director, Jaywing

The competitive advantage Australian retailers have over Amazon

With all of the hype around Amazon, many online retailers have been trying to understand how they can compete with the American retail giant.

Joel Milligan

Performance manager, Columbus Agency

How to become the customer experience custodian

The number one objective enterprises give for embarking on a digital transformation is to improve customer experiences with new engagement models, according to IDC’s 2017 global study.

It's all about the experience and it seems that understanding is finally full tilt!

Danny Mack

Building a robust digital customer experience

Read more

I am going to visit Australia))) nice place ... one of the most attractive

Carly Julia

Tourism Australia aims for youth travel market with dedicated news channel

Read more

An interesting article that touches on the importance of a name, and introduces the concept of naming categories. However, it doesn't liv...

Adam Diggens

Brand creation: It’s just a name…or is it?

Read more

I'd like to see moving forward, how retail factors into SalesForce with the premise of IoT. Things such as customer behavioural analytics...

Rachel Mackey

Salesforce looks to democratise AI, IoT with latest platform play

Read more

More disgusting outdoor advertising signage. Sick of our public spaces being used like this.

Guest

Telstra looks to transform the payphone into a digital advertising and connected community unit

Read more

Latest Podcast

More podcasts

Sign in