Xero evolves to fit a changing marketplace

Changing market behind new tagline

A new tagline is the beginning of Xero’s evolution from a pure accounting software supplier to a more holistic small business platform, a move, it says, is vital in a changing market.

This week Xero announced a global brand update, introducing a new tagline ‘Beautiful business’, which was tested both internally and externally before launch.

Xero global marketing director, James Kyd, said the shift from beautiful accounting software to ‘Beautiful business’ was driven by the fact Xero has evolved from being a business accounting software, to a platform for small businesses.

“When we looked at what we are delivering, the tagline was almost becoming out-of-date. We looked at what’s happening in the market and the small business economy, and we’re seeing the power of really great cloud-based accounting software paired with a community, and what that can do for businesses,” Kyd told CMO.

“This can help small business become more frictionless and efficient in how they work, and help them get on with what they need to do to grow. We realised what we do is deliver something beyond software, so what 'Beautiful business' does is talks to business, and it’s a commitment that we can do more to support small businesses. It is congruent with our brand: where it’s been and where it’s going.”

Kyd explained while the market is changing, the technology and the opportunities in what Xero can deliver are evolving with it. Xero needed a brand to reflect now, but also the potential of the future and the brand permission needed to build in this market.

Xero tested the new tagline with three core audiences, and also with its team.

“With any fund brand element it’s fundamental your people, your strongest brand advocates, understand it and are connected to it. We then worked with our community members, the partners, in particular, accountants and bookkeepers who work on our platform every day, customers and prospects, and did that testing in a number of key markets, like the US, Australia and a couple of others,” Kyd said.

“Firstly, we wanted to ensure our communities are engaged around it - made sure our staff understand it and are comfortable with it. After this, it will be pulled out into the marketplace over time in traditional channels. But our priorities are community first.

“Enabling a small business to pursue their passion and thrive is good for everyone - when small business is successful, jobs are created, economies thrive, communities prosper. 'Beautiful business’ is our promise and what we stand for in the eyes of our customers, community and our team across the globe. In two punchy and aspirational words it reflects our strategy, purpose and mission.

“The brand concept is not finished, we will evolve and learn and experiment as we move forward,” he said.

The Xero platform connects businesses to their advisors, banks, apps, enterprises and each other. Last year, Xero TV became a vital component of Xero’s marketing strategy

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments
cmo-xs-promo

Latest Videos

More Videos

Thanks for your feedback, Rabi. While we introduced the ROO concept using a marketing example, I also believe that it is pertinent to man...

Iggy Pintado

Introducing Return on Outcome (ROO) - Brand science - CMO Australia

Read more

Thanks for your insight, Philip. Return On Outcome (ROO) requires balanced thinking with the focus on outcomes as opposed to returns.

Iggy Pintado

Introducing Return on Outcome (ROO) - Brand science - CMO Australia

Read more

Beautiful article.

Hodlbaba

15 brands jumping into NFTs

Read more

"Blue" is really gorgeous and perfectly imitates a human customer support operator. Personally, I won't order a chatbot development for m...

Nate Ginsburg

Why the newest member of BT’s contact centre is a chatbot

Read more

As today’s market changes rapidly, the tools we use change, and it is important to adapt to those changes to continue to succeed in busin...

Anna Duda

Report: 10 digital commerce trends here to stay

Read more

Blog Posts

How the pandemic revealed the antidote to marketing’s image problem

What does marketing truly ‘own’ in most organisations? Brand and campaigns, definitely. Customer experience? That remains contested ground.

Murray Howe

Founder, The Markitects

Still pursuing a 360-degree view of the customer?

On the Internet, nobody knows you’re a dog.” It may have been true in 1993 when this caption to a Peter Steiner cartoon appeared in the New Yorker. But after 30 years online, it’s no longer the case.

Agility in 2022

Only the agile will survive and thrive in this environment and that’s why in 2022, agility will need to be a whole-business priority.

Sam McConnell

Melbourne bureau chief, Alpha Digital

Sign in