Updated: NBN recruits Telstra exec as chief customer officer for business

Group also appoints GM of business segment marketing to help drive its enterprise efforts

Nbn Co has brought on a former Telstra group executive as its new chief customer officer to oversee its growing business division.

Paul Tyler joins nbn officially on 19 February and will replace John Simon, who announced his retirement last year. A former group managing director of Telstra Business, Tyler has 25 years’ experience in ICT locally, along with in Europe and Asia-Pacific. He reports directly to the CEO and will be on the executive committee.

In a statement, nbn Co CEO, Bill Morrow, thanked Simon for his leadership and contribution and for building up the dedicated business segment team over the past seven months.

“Paul is a high-calibre executive with significant experience and a proven track record,” Morrow said. “I’m delighted to have him as part of our team and look forward to seeing him drive significant momentum in this vital part of our business.”

Tyler has spent the last two years as group MD for business at Telstra. Prior to this, he was president of APJ for Nokia for five years, and spent more than 12 years at Nokia and Alcatel.

Another Telstra senior manager joining nbn is Keiron Devlin, Telstra’s former GM of marketing. Devlin took up the post of general manager of business marketing for nbn in January, after more than five years with the Telstra team, reporting into the CMO. An nbn spokesperson confirmed Devlin’s role was a newly created one.

“He will be responsible for leading an integrated marketing strategy to drive business migrations in conjunction with retail service providers across the company’s micro, small, medium, government and enterprise segments,” the spokesperson said.   

As part of this focus on the business space, nbn confirmed yesterday that it’s commencing an industry trial on the design and construction a new wholesale direct fibre product, dubbed nbn Enterprise Ethernet, which will offer speeds of up to 1Gbps. It’s pitched at large businesses and government customers.

The company also said Telstra, Vocus and TPG Telecom will work in collaboration with the growing business division to cement the product offering for enterprise customers.

“As we near closer to launch, we will begin to test the performance of the product as well as internal processes to ensure we are positioned to meet the growing needs of enterprises,” Simon said yesterday. “The trial will give retailers the opportunity to provide feedback on the design and delivery of the product and ensure it is a competitive and valuable option for their enterprise customers.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu   

 

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

How to create profitable pricing

How do we price goods and services? As business leaders, we have asked ourselves this question since the history of trading.

Lee Naylor

Managing partner, The Leading Edge

Sport and sponsorship: The value of event sponsorship

Australia’s cricketers captured the nation’s attention during their recent run to the semi-final of the ICC Men’s World Cup. While the tournament ultimately ended in defeat, for over a month it provoked a sense of belonging, hope and empowerment for millions of people across Australia. Cricket, and sport in general, has a near-unique ability to empower individuals, irrelevant of their background, demographic or nationality.

Nikhil Arora

Vice-president and managing director, GoDaddy India

AI ethics: Designing for trust

As artificial intelligence (AI) becomes much more prevalent and increasingly a way of life, more questions are being asked than answered about the ethical implications of its adoption.

Katja Forbes

Founder and chief, sfyte

😂😂😂😂😂😂😂😂

Max Polding

What it takes to turnaround an iconic Australian brand

Read more

I spend a lot of time in my professional life as a provider of marketing solutions trying to persuade customers that CX, UX, UI and Custo...

sketharaman

Gartner VP: Why CMOs and CIOs must band together to make CX a discipline

Read more

I live the best deals at LA Police Gear.

Tyrus Rechs

6 Ways to ramp up Social Media to Your Web Design

Read more

Its absolute over priced acquisition. The CEO, must be fired for this all cash transaction. Absolutely no justification for prospective P...

about_face

Analysts question long-term play of SAP's acquisition of Qualtrics

Read more

Very well written Nikhil! Indeed this is a big ticket investment, but the impact on brand, sales and employee motivation should make it w...

Yugal Sachdeva

Sport and sponsorship: The value of event sponsorship

Read more

Latest Podcast

More podcasts

Sign in