Updated: NBN recruits Telstra exec as chief customer officer for business

Group also appoints GM of business segment marketing to help drive its enterprise efforts

Nbn Co has brought on a former Telstra group executive as its new chief customer officer to oversee its growing business division.

Paul Tyler joins nbn officially on 19 February and will replace John Simon, who announced his retirement last year. A former group managing director of Telstra Business, Tyler has 25 years’ experience in ICT locally, along with in Europe and Asia-Pacific. He reports directly to the CEO and will be on the executive committee.

In a statement, nbn Co CEO, Bill Morrow, thanked Simon for his leadership and contribution and for building up the dedicated business segment team over the past seven months.

“Paul is a high-calibre executive with significant experience and a proven track record,” Morrow said. “I’m delighted to have him as part of our team and look forward to seeing him drive significant momentum in this vital part of our business.”

Tyler has spent the last two years as group MD for business at Telstra. Prior to this, he was president of APJ for Nokia for five years, and spent more than 12 years at Nokia and Alcatel.

Another Telstra senior manager joining nbn is Keiron Devlin, Telstra’s former GM of marketing. Devlin took up the post of general manager of business marketing for nbn in January, after more than five years with the Telstra team, reporting into the CMO. An nbn spokesperson confirmed Devlin’s role was a newly created one.

“He will be responsible for leading an integrated marketing strategy to drive business migrations in conjunction with retail service providers across the company’s micro, small, medium, government and enterprise segments,” the spokesperson said.   

As part of this focus on the business space, nbn confirmed yesterday that it’s commencing an industry trial on the design and construction a new wholesale direct fibre product, dubbed nbn Enterprise Ethernet, which will offer speeds of up to 1Gbps. It’s pitched at large businesses and government customers.

The company also said Telstra, Vocus and TPG Telecom will work in collaboration with the growing business division to cement the product offering for enterprise customers.

“As we near closer to launch, we will begin to test the performance of the product as well as internal processes to ensure we are positioned to meet the growing needs of enterprises,” Simon said yesterday. “The trial will give retailers the opportunity to provide feedback on the design and delivery of the product and ensure it is a competitive and valuable option for their enterprise customers.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu   

 

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

5 cornerstones of a strong digital culture

Creating a strong company culture may sound like a daunting task, but it’s actually pretty straightforward. In fact, company culture is created in exactly the same fashion as a religion or democracy. Behaviours created from the organisation’s inception are reinforced over time by leadership, attracting like-minded people and eventually reaching critical mass to become an accepted ‘truth’.

Anthony Stevens

Founder and CEO, Digital Asset Ventures

Should you rebuild your company’s tech stack in blockchain?

The question I get asked most regularly these days is: ‘Do I need to rebuild my company’s systems on Blockchain?’ And the answer, every time, is ‘No, you’re asking the wrong question’.

Michelle O'Keeffe

CEO, Engaging.io

Customer value proposition: Getting the brand promise to your customers right

Throughout my career, I have witnessed a litany of brand names that profess to have a unique customer value proposition (CVP). In reality, however, they’ve had little more than a ‘value proposition’: A simple list of benefits applied to a general audience.

Ric Navarro

Global director of marketing and communications, Norman, Disney & Young

MY NAME IS RAMSEY KATE: FROM THE UNITED STATE OF AMERICA,AM USING THIS GREAT OPPORTUNITY TO SAVE LIFE BY SHARING MY TESTIMONY THAT THERE ...

dana sandra

CX chief: CMOs must have the same tangible CX metrics as CFOs

Read more

Am here to appreciate Dr.onoja for using his herbal medicine to cure my Herpes virus. since 2016 now I have been living with this virus ...

dana sandra

CX chief: CMOs must have the same tangible CX metrics as CFOs

Read more

We supply petroleum product such as JP54, D2, D6, JET A1, Serious buyer should contact now for SCO in order to work with seller workable ...

Vico Peißker

ACCC releases Consumer Data Right draft framework for comment

Read more

What is your opinion about chatbots serving your customers? My belief is bots are going to be the future of customer service and fulfilme...

Giridhar Prathap Reddy

NAB taps power of AI chatbots for business customer service

Read more

Thanks for writing about chatbots. Definitely bots have the exciting future when it comes to customer engagement, transactional and conve...

Giridhar Prathap Reddy

Deloitte TMT Predictions: AR and mobile crucial for marketing success in 2018

Read more

Latest Podcast

More podcasts

Sign in