• How to avoid an epic digital fail

    It is old news, but worth repeating. A constellation of forces, including rapid technological change and a fundamentally digital, multi-channel and increasingly disloyal consumer, are radically changing entire industries on a global scale. In this environment, the role of the CMO has never been more challenging.

Josh Goff

Josh is the regional advanced analytics and omni-channel consumer marketing leader for global management consultancy firm, McKinsey & Company. The organisation is a trusted advisor to businesses, governments and institutions and provides management insights. Josh’s previous experience includes global general manager at Amazon Prime, head of consumer ecommerce and database marketing at AT&T, and head of CRM at Capital One Auto Finance. He holds a Bachelor degree in Industrial Engineering from Arizona State University and a Masters in Civil and Environmental Engineering from Stanford University.

Featured Whitepapers

State of the CMO 2019

CMO’s State of the CMO is an annual industry research initiative aimed at understanding how ...

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Blog Posts

Why CMOs need a clear voice strategy to connect with their customers

Now more than ever, voice presents a clear opportunity to add value to an organisation in many ways. Where operational efficiencies are scrutinised, budgets are tighter and discretionary consumer spend at a low, engaging with an audience is difficult.

Guy Munro

Head of innovation and technology, Paper + Spark

MYOD Dataset: Building a DAM

In my first article in this MYOD [Make Your Organisation Data-Driven] series, I articulated a one-line approach to successfully injecting data into your organisation’s DNA: Using a Dataset -> Skillset -> Mindset framework. This will take your people and processes on a journey to data actualisation.

Kshira Saagar

Group director of data science, Global Fashion Group

Business quiet? Now is the time to review your owned assets

For businesses and advertiser categories currently experiencing a slowdown in consumer activity, now is the optimal time to get started on projects that have been of high importance, but low urgency.

Olia Krivtchoun

CX discipline leader, Spark Foundry

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