New date for State of CX Leadership 2022 webinar announced

Our first virtual event exploring the state of customer experience leadership and figures executives from Australian Ethical Investment, Intrepid Group and Optimizely to be held on 21 February 2023

CMO and our stellar line-up of speakers will delve into the State of CX Leadership on 21 February 2023.

CMO is delighted to confirm Tuesday 21 February 2023 as the revised date for our State of CX Leadership webinar.

This special virtual event will explore key findings from CMO’s very own State of CX Leadership research 2022 program, taking a deep dive into the state of customer experience leadership and ownership across A/NZ organisations today, as well as influence and priorities.

Joined by an incredible line-up of speakers, including Australian Ethical Investment chief customer officer, Maria Loyez, Intrepid Group general manager of CX, Drew Martinez, Craveable Brands chief customer officer, Jess Gill, and Optimizely director of technology and growth for Asia-Pacific, Nicola Ayan, we’ll provide unique practical insight into CX efforts across Australian brands, good, bad and ugly. We’ll tackle the metrics and measures underpinning efforts and helping them demonstrate success, investments supporting CX ambitions, skills development, cross-functional collaboration and more.  

Don’t miss this opportunity to hear from your peers and industry about modern CX leadership andregister for this complimentary webinar by clicking here. For those who have already registered, you’ll be automatically re-registered for this new date, so keep your eyes on your inbox for further info.

The CMO team, along with our sponsor, Optimizely, and industry thought leaders, are excited to be putting on this webinar and look forward to having you join us on 21 February at 11am AEDT.

Speakers for our upcoming webinar include:

Maria Loyez

Chief customer officer, Australian Ethical Investment

Nadia Cameron

Publisher and Editor, CMO

Nicola Ayan

Director technology and growth Asia-Pacific, Optimizely

Drew Martinez

GM customer experience, Intrepid Travel


NEW Date:  Tuesday 21 February 2023

Time: 11am AEDT

Location: Direct to your PC or device

To register or to find more details on this event, click here.

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