The telecommunication giant's chief operating officer departs after 12 years within the organisation
Telstra's chief operating officer, Kate McKenzie, announced her retirement after 12 years with the organisation.
Joining Telstra in 2004 as head of Telstra's regulatory group, McKenzie was part of Telstra’s CEO leadership team since 2007. Prior to taking on her position as COO in 2013, she was the group managing director of innovation, products and marketing for three years. In that role she led major product units including mobile, fixed voice, broadband, network applications and services, data and IP, the national broadband network team and the chief technology office.
Before Telstra, McKenzie was director-general of the Department of Commerce in New South Wales and held senior executive roles in government departments and offices.
She is a also the director of FOXTEL and Allianz Australia and a former director of Sydney Water and the Rail Corporation of New South Wales.
“It has been a wonderful 12 years with Telstra and I am very proud of all the people I have worked with and what we have achieved together," she said. "The time is right for me to change direction in my career. I leave knowing that Telstra, under Andy Penn’s leadership, has a great strategy for the future and wish the company, its people and its shareholders every success."
Telstra's CEO, Andrew Penn, said McKenzie had been a positive force for Telstra, supporting four Chief Executive Officers and working to build our technology and innovation capability.
"She has been a significant contributor to our customer-focused culture and a role model for women in the organisation. I have appreciated her support and counsel,” Penn added.
McKenzie will leave Telstra in the coming weeks. Group executive global enterprise and services, Brendon Riley, will be interim COO with immediate effect while a permanent replacement is found.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu
While approaching a customer in a shop and asking what you can help them with is Retail 101, how many of us actually enjoy being approached? Generally, you have to give the forced, fake smile and say, “Just browsing, thanks,” while screaming on the inside, “just leave me alone!” Maybe it’s just me?
Not a day passes by in the life of business executives where digital innovation or the prospect of disruption is not front of mind. This in turn, drives an unrelenting flow of questioning, discussion and strategy papers.
Unless you’ve been marketing under a rock, you’ll probably have questioned whether your media agencies are offering you transparency.
In Episode 11 of this new podcast series, BrandHook MD, Pip Stocks, talks with Australia Post chief innovation officer and former CMO, Greg Sutherland, about how brand reputation today is built on what customers say, why that’s reflective of experience, and what AusPost is doing to tackle that.
Nice post Brad! very useful information. The retail stores are really mean for every brand I am agree with you. Now Online Service Market...
Srialto
The rise of online retail marketplaces and what they mean for brands
Minor correct Nadia, just wanted to clarify that the "Marketo consultants" that did this work, were actually Hoosh consultants
Fab Capodicasa
What it's taking for Edible Blooms to grow a stronger personalisation strategy
Im not surprise though, been in the industry for couple of years and I feel and see it with my tow eyes how eCommerce platforms innovated...
Jason Smith
Australia Post earmarks $20m for Australian ecommerce innovation investment
For marketers that are "going Agile" I recommend using Ravetree. It's a really powerful suite of tools for Agile project management, reso...
Janice Morgan
7 ways to run your marketing department like a software startup
Over the years very part of our lives has become technological. That’s why I am not surprised to see that Australian home loans are going...
GreatDayTo
Why Aussie Home Loans is embracing digital transformation