Customer service that’s quick, easy and convenient has been shown to boost customer satisfaction. So it’s an odd juxtaposition that customer queues have become a sharable customer experience.
Last Friday, three weeks after United Airline’s spectacular customer experience disaster, customers received a letter from the company’s CEO, Oscar Munoz.
Savvy shoppers wait in anticipation, while Australian retailers are gearing up for the onslaught. Amazon’s arrival is imminent.
Our overall brand perceptions are invariably shaped by our experiences. And loyal customer relationships can be severed in moments by a negative service interaction.
You may have heard of ‘bright shiny object syndrome’. The term is used to describe new initiatives undertaken by organisations that either lack a strategic approach, or suffer from a failure to effectively implement.
The State of the CMO is designed to provide a benchmark in terms of the ...
Competition is increasing, the pace of change is getting faster and digital technology is disrupting ...
The challenge in this case study was to guide P&N successfully through change and bring ...
There are plenty of brands that can benefit from plugging into a data management platform. But should you engage an agency to run one or bring it in-house?
While approaching a customer in a shop and asking what you can help them with is Retail 101, how many of us actually enjoy being approached? Generally, you have to give the forced, fake smile and say, “Just browsing, thanks,” while screaming on the inside, “just leave me alone!” Maybe it’s just me?
Not a day passes by in the life of business executives where digital innovation or the prospect of disruption is not front of mind. This in turn, drives an unrelenting flow of questioning, discussion and strategy papers.
In this bonus last episode of this new podcast series, BrandHook MD, Pip Stocks, talks with former ANZ group general manager of marketing, Louise Eyres, talks about the importance of thinking like a customer and using intuition to solve customer painpoints.
It is really inspiring to see that medial psychology & machines are going hand in hand to innovate new things and even are improving ...
CBT Professionals
How psychology is shaping better machine learning
Anything is achievable when you talk the talk .. good luck
Mo Al Hooti
Data Creative crowns Matt Bates as new CMO
Great hire and good luck Andrew. I am sure you'll do a fabulous jobRob
Rob
Amaysim marketing and commercial chief joins property tech investment startup
I need to be reborn before i can grow up & become a contestent.
Kaye Peterkin
Channel Nine's content now streamed digitally on 9Now
I hope The Block, will continue for many many more seasons.When i die, & grow up, I want yo come back as a contestent.
Kaye Peterkin
Channel Nine's content now streamed digitally on 9Now