Microsoft partners with InsideView
The latest version of Microsoft's cloud-based CRM system, released today, offers users in-applications access to 30,000 sources of news, financial and social information.
The new streams of information in the latest edition of Dynamics – dubbed Social Insights – are courtesy of a Microsoft partnership with InsideView.
"Until now, CRM users (whether they have a marketing, sales or account management role) were left to their own devices to discover and assemble insights manually. They searched thousands of financial, news and social sources in the cloud to find information that is essential to their success," InsideView's founder and CEO, Umberto Milletti, wrote in a blog entry.
"Marketing departments and sales teams have found themselves in the data aggregation business, trying to combine social media with financial information into their marketing workflow. This has been a very time consuming, inefficient proposition—usually with poor results.
"Starting today, users of Microsoft Dynamics CRM Online don’t have to spend time searching for information any longer, as real-time information aggregated from over 30,000 financial, news, and social sources appears natively within their CRM workflow."
Basic access to Social Insights will be free for customers using the Microsoft-hosted version of Dynamics.
The cloud-based edition Microsoft Dynamics CRM 2013 is available from today for Australian customers; the on-premise edition of Dynamics and deployments hosted by Microsoft partners will be available from the end of the month.
As the ‘Asian century’ becomes ever more prevalent and the Fourth Industrial Revolution gathers speed, marketers are having to surf a tidal wave of creative destruction. The choice is stark: Embrace change, or resign yourself to a Darwinian fate.
Many marketers, agencies - and everyone in between - get caught up on bubble references and data points. They’ll use Facebook best practice as the only best practice for Facebook executions and only consider metrics and responses of the one channel they’re expected to deliver on.
A few weeks ago, our Prime Minister, Scott Morrison took it upon himself to tell companies and their CEOs where to go when it came to societal issues. It wasn’t an organisation’s place to get involved. Instead, he said it should be left to governments to solve societies challenges.
In this bonus last episode of this new podcast series, BrandHook MD, Pip Stocks, talks with former ANZ group general manager of marketing, Louise Eyres, talks about the importance of thinking like a customer and using intuition to solve customer painpoints.
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