Salesforce launches real-time advertising platform ties Buddy Media to Radian6 and CRM data is taking steps to round out its Marketing Cloud by connecting social media monitoring and social advertising with its core CRM (customer relationship management) software through a new product called

The new tool takes the social advertising campaign management software gained through the purchase of Buddy Media and adds integrations with social media data from its Radian6 offering as well as customer information from CRM systems.

Now marketers, particularly external ad agencies hired by companies to run campaigns for their brands, will have an easier way to create campaigns based on real-time trends on social media, as well as ones that target specific subsets of customer data inside CRM, said Gordon Evans, vice-president of product marketing. Other target customers include brand owners and gaming companies.

Evans highlighted two key innovations with The first is the ability to listen socially and respond to real-time conversations with targeted, relevant and automated ad campaigns, while also connecting to a brand’s in-house customer data to power social channel-based campaigns.

Customers using Buddy Media were already able to use Facebook Insights data to create "custom audiences" for campaigns. It was also possible to use information, but the process was manual. With, CRM data access is automated, and the system will also be able to keep a chosen marketing data set, such as one made up of individuals who had purchased a certain product, up to date.

As for's integration with Radian6, a spokesman demonstrated how a user could monitor Twitter hash tags and keywords relevant to a particular brand through a window inside the interface, then quickly use a wizard-style tool to create a campaign.

Overall, means ad buyers won't have to perform "swivel-chair analysis", moving in and out of multiple systems as they create and execute campaigns, Evans said.'s integrations with CRM and Radian6 will become generally available in the third quarter. While all three products will have to be licensed in order to get's full functionality, they need not be by the same party. For instance, an ad buyer working for Ford Motor Company could licence and essentially piggyback on top of Ford's CRM instance.

Evans said customers using Salesforce’s Marketing Cloud in Australia include the Commonwealth Bank, Bank of Queensland and Brisbane City Council. recently shifted its main marketing message from "social enterprises" to "customer companies", with the idea being that its technology can help companies connect more closely with the people who buy their products and services. is a result of this, but also seems like an effort by to get the most out of the large sums it spend to acquire Radian6 and Buddy Media, as well as fend off competition from the likes of IBM, Adobe and Oracle in the broader "customer experience" software market.

Follow CMO on Twitter: @CMOAustralia or take part in the CMO Australia conversation on LinkedIn: CMO Australia.

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