Our overall brand perceptions are invariably shaped by our experiences. And loyal customer relationships can be severed in moments by a negative service interaction.
The team at US-based crowd control solutions company, Lavi Industries, has compiled a new infographic looking at the 10 essential elements businesses need to improve customer satisfaction in a queue.
The infographic, a clever and informative content marketing effort from the Lavi marketing department, includes an illustration of a same waiting line with markers for 10 essential markers, starting with basic configuration of the waiting line. Other tips include single-line queuing, signage and in-line merchandising.
“Ultimately, it’s the combination of queuing features that allow a business to develop an enjoyable waiting line experience for its customers,” said Lavi director of marketing and business development, Perry Kuklin.