Picture this. You’re at a Gourmerican burger joint chomping a cheeseburger, when an outspoken vegan friend starts preaching that you’re killing the planet. Last week, that same vegan downed a pricey glass of pinot before their flight to a far-flung destination, armed with their strongest mossie repellant and first aid kit. Anything amiss?
More than half of Australian companies are increasing their overall marketing budget this year, and with it their investment into digital marketing technologies, a new survey reports.
According to the latest Marketing Budgets 2013 Report from Econsultancy in partnership with Responsys, 54 per cent of local companies will increase their overall marketing spend in 2013, up from 45 per cent last year. Of this, 71 per cent plan to increase their digital budgets, compared with just one in five raising offline spend.
The average expected increase in digital budgets is 28 per cent, which is nominally higher than the average expected increase in offline budgets (26 per cent). In addition, 56 per cent of companies increasing their digital marketing budgets will do so by more than 20 per cent.
Overall, companies are spending 35 per cent of their total marketing budget on digital channels today. Content marketing came up as the major priority in the report findings, with 70 per cent of respondents citing budget increases for content marketing activities over the next 12 months. This is the highest for any digital channel or discipline, the report authors claims.
In an illustration of how marketers plan to further optimise and integrate their channel strategies, the report also found more than three-quarters of companies plan to boost spending on digital marketing technology this year (71 per cent).
The top three types of marketing technology most likely to secure the dollars are analytics (46 per cent), CRM (45 per cent) and content management systems (41 per cent). These were followed by social media management systems, email platforms, paid search/big management, and conversion and optimisation tools.
While belief in digital marketing channels is clear, only half those surveyed claim to have a ‘good’ or ‘very good’ understanding of the ROI delivered on digital marketing channels, down from 55 per cent in 2012 and 67 per cent in 2010.
Interestingly, the report authors claim this is because digital is longer seen as significantly more measurable than traditional marketing. Reasons for this include the blurring of the two areas, the rise in social media and video, and the increasing focus of marketers on digital as a branding medium.
Responsys senior marketing and alliances director EMEA, Simon Robinson, used the latest report to claim the end of the mass marketing era and the rise of relationship-based marketing. With it comes the need for new skill sets and smarter cross-channel programs that resonate with the consumer.
“To succeed, companies will need to flip their approach to marketing on its head and design cross-channel strategies to deliver long-term relationships, not short-term transactions,” he said.
“The good news is that marketing budgets are shifting accordingly. Successful marketers in the relationship era will be those who dedicate more resources toward forging real, individual relationships with their prospects and customers.”
The report was based on a survey of 800 marketers between December and January and is the fourth edition of Econsultancy and Responsys’ annual research.
The skills gap: Other report findings:
- Half of client-side respondents and 73 per cent of agencies indicated organisation will recruit more people into their digital marketing teams in coming months
- Lack of staff to make the most of digital investment is the third most widely cited barrier, after restricted budgets and company culture, preventing companies from investing more money into digital marketing.