Executive Connections

Speakers

Joe Quitoni

Corporate director, Culture Transformation, The Ritz-Carlton Leadership Center

Joe has deep experience in transforming culture, elevating service standards and improving employee engagement. He works across industries such as financial, pharmaceutical, real estate around the globe to craft, refine and launch service initiatives that impact organizational culture and elevate the customer experience. His educational background in industrial/organisational psychology—along with over a decade of service to The Ritz-Carlton—gives him a deep understanding of employee engagement and motivation.

Ian Jackman

Head of Customer Voice, Bendigo and Adelaide Bank Limited

Ian has an Engineering and Computer Science background, and before joining Bendigo and Adelaide Bank in 2009, spent 15 years in industry and consulting roles across software development, IT consulting, project management, information management and business strategy.

Drawn to its customer centred culture, Ian joined the Bank to initially work on, and subsequently lead, the implementation of an enterprise CRM platform and customer master data solution.

Ian moved into a newly established role as Head of Customer Insights, to lead the evolving enterprise capabilities around customer analytics. Following a large organisational restructure centred around the customer, Ian became Head of Customer Voice in late 2015, reporting into the Chief Customer Officer, and responsible for customer feedback management, market research, customer analytics and insight, voice of customer and the group Marketing function.

Kim Clarke

Chief Customer Officer, EnergyAustralia

Kim Clarke is a senior executive with more than 15 years’ experience, predominately in the information communications technology industry, working across complex multinationals to start-up businesses.

Starting her career as an electrical engineer, Kim went on to earn a Masters of Arts in Women’s Studies and then an MBA.

She became an executive in her early 30s and in 2012 was brought to Vodafone Hutchinson Australia as Chief Marketing Officer to lead an “inside out” transformation of the brand and the company’s relationship with customers. In 2014 Vodafone recorded its best customer satisfaction score in four years and won the ACOMM Award for innovation by large business.

In June 2015 Kim joined EnergyAustralia as Chief Customer Officer, responsible for the sales and marketing functions. She is a member of the executive team, reporting to Managing Director Catherine Tanna.

Mitchell Mackey

Marketing Director, Ansell Limited

A global, commercial marketing executive with a record of delivering for Mercedes-Benz, Ansell and professional services consultancies, Mitchell is committed to marketing earning the right to define and project the customer experience as the primary driver of competitive advantage. In an era of rapid product and service commoditization, Mitchell is convinced that the customer experience matters now more than ever. This means marketing must be the lead player in a cross-functional customer experience orchestra that drives profitable and sustainable differentiation. He is passionate about the need to align and synchronize the best business technology, smart people and sophisticated processes around a shared, authentic purpose and a collaborative culture. Mitchell has been recognized by CMO Australia magazine as one of the nation’s top 50 marketers in both 2015 and 2016

Jodie Sangster

Chief Executive Officer, Association for Data-driven Marketing and Advertising

Jodie Sangster is the CEO of the Association for Data-driven Marketing and Advertising (ADMA), and the Institute for Analytics Professionals of Australia (IAPA).

Jodie began her career as a marketing and advertising lawyer in London, specialising in data. Her extensive experience in the fields of global data-driven marketing and advertising spans over 17 years and includes experience throughout the US, Europe and Asia-Pacific. During her career, she has held senior national, regional and global roles at ADMA, Acxiom Asia Pacific and the US DMA.

She returned to Australia in 2011 to become ADMA’s CEO. Her involvement with IAPA started three years later after the two struck a formal alliance. Jodie became IAPA’s CEO in August 2014 and is also current chair of the GlobalDMA, a consortium of 27 data-driven marketing associations around the world.

Nadia Cameron

Editor, CMO, cmo.com.au & CIO Magazine

Nadia is a respected and award-winning industry Journalist and Editor with more than 15 years’ experience. Throughout her career in media, she has maintained a focus on technology and business-to-business sectors, working for titles such as Australian Telecom, Business Asia, Computerworld, PC World, CIO and Australian Reseller News (ARN). From 2010 to 2012, Nadia was the Managing Editor of several national and global business publications for the UK live events industry produced by Mash Media, and created FaceTime Magazine in association with the Event Industry Alliance for event marketers. As well as writing and editing, Nadia has been responsible for launching and transforming key industry events, such as the annual ARN Industry Awards and roundtable series, as well as the Exhibition News Awards.

Nadia rejoined IDG Australia in 2013 to develop and launch the CMO brand as a dedicated title for the modern marketing chief. Today, Nadia sits at the helm of CMO as Publisher and Editor and is also Associate Editor of CIO.

Peter Harris

EVP & Managing Director, Asia Pacific at Vision Critical

Dan Baker

Digital Experience Director, Precedent

Dan is the Digital Experience Director at Precedent where he leads the strategy, creative and experience design teams. Dan brings 16 years of digital knowledge to his client work to help define, design and deliver relevant, engaging and cohesive digital experiences.

Dan initially trained as an architect, went on to research fully immersive virtual reality environments at University College London and has held digital leadership roles on both client-side and in digital consultancy. An advocate and practitioner of user-centred design, Dan co-hosts an experience design meet-up and provides individual mentoring to aspiring experience designers.

Since joining Precedent Dan has worked on a wide range of projects for clients such as St John of God Healthcare, Murdoch University, Monash University, Perth Airport, City of Melbourne, Bendigo Bank, Australian Institute of Company Directors, Water Corporation, Synergy and the University of Western Australia.

Sally-ann Parker

‎Group Manager, Media and Public Affairs, St John of God Health Care

Sally-ann Parker is a strategic marketing and communications specialists with more than 20 years’ experience across financial services, insurance and healthcare industries. She has delivered corporate communication solutions targeting a range of stakeholders including media, government, employees and consumers and executed service and product marketing strategies.

Sally-ann is currently the Group Manager, Marketing and Corporate Affairs, at St John of God Health Care, a leading healthcare service and hospital operator in Australia and New Zealand with 14,000 employees and annual revenue of $1.6 billion. She is the lead role in corporate affairs including media and stakeholder relations and is responsible for the brand management and positioning of a diverse health care operation.

In 2016 St John of God Health Care, under Sally-ann’s leadership and in partnership with Precedent, delivered an innovation new website for the service organisation with a focus on the user experience. To deliver a responsive online solution, the team collaborated with over 250 health care specialists, engaged over 1000 users and consumers and produced over 1400 pages of content on time and on budget.

Vladka Kazda

Chief Customer Officer, Carsales.com.au

Vladka Kazda is ideally placed to deliver insights on the real world issues and opportunities customer focussed executives and teams face each day. A foundation executive at carsales.com.au, and the burgeoning international automotive platform’s Chief Marketing Officer for more than five years, Vladka has owned and influenced customer experience at every level. Combining academic, technical and consumer experience, she has played a key role in building and maintaining carsales.com.au’s number one market position in one of the most dynamic and hard-fought segments online today.

Sydney Sponsors

Lunch Roundtable Sponsor

Melbourne Sponsors

Sydney

Date/Time

Tuesday, 28th Feb 2017 7:30 a.m. - 10:00 a.m.

Venue

The Westin Hotel Sydney Ballroom 4
1 Martin Place Sydney NSW Australia

Melbourne

Date/Time

Thursday, 2nd Mar 2017 7:30 a.m. - 10:30 a.m.

Venue

Crown Towers Ballroom - Palladium C1
8 Whiteman Street Southbank VIC Australia

Sponsored by

  • Sitecore
  • Avention
  • Silverstripe
  • Vision Critical
  • Progress Sitefinity
  • Alterian
  • Domo
  • Sitecore
  • Silverstripe
  • Avention
  • Vision Critical
  • Precedent
  • Alterian

Who Should Attend

  • CMOs, Director of Marketing
  • CIOs, Director of IT
  • CTOs , VPs
  • Customer Experience Leaders
  • Heads of Digital
  • Senior Marketing and IT Executives