Executive Connections

Print agenda


7:30am Registration, networking and hot breakfast served

Welcome CMO/CIO Publisher and Editor and ADMA CEO


Keynote: Service Excellence Culture: Joseph Quitoni, corporate director of culture transformation, The Ritz-Carlton Leadership Centre


Case study: Transforming to a customer-first, omni-channel approach: EnergyAustralia chief customer officer, Kim Clarke

9:25am Melbourne Only - Case Study

  • Dan Baker, Digital Experience Director, Precedent
  • Sally-ann Parker, ‎Group Manager, Media and Public Affairs, St John of God Health Care
  • Nadia Cameron, Publisher & Editor, CMO
9:25amPanellists discuss how they’re working to build better customer experiences, digital’s role, and how marketing and IT are fostering excellence and effectiveness

Sydney panel:

  • Rod Finch, customer segments and marketing director, AMP
  • Richard Burns, GM, customer experience and technology, Aussie
  • Jee Moon, Vice President of Marketing, OPSM
  • Peter Harris, EVP & Managing Director, Asia Pacific, Vision Critical

Melbourne panel:

  • Ian Jackman, head of customer voice, Bendigo and Adelaide Bank
  • Mitchell Mackey, marketing director, Ansell
  • Vladka Kazda, Chief Customer Officer, Carsales.com.au
  • Peter Harris, EVP & Managing Director, Asia Pacific, Vision Critical

10:00Breakfast conclusion - Sydney
10:30amBreakfast conclusion - Melbourne

Sydney Sponsors

Lunch Roundtable Sponsor

Melbourne Sponsors



Tuesday, 28th Feb 2017 7:30 a.m. - 10:00 a.m. Ballroom 4


The Westin Hotel Sydney 1 Martin Place Sydney NSW Australia



Thursday, 2nd Mar 2017 7:30 a.m. - 10:30 a.m. Ballroom - Palladium C1


Crown Towers 8 Whiteman Street Southbank VIC Australia

Sponsored by

  • Avention
  • Silverstripe
  • Vision Critical
  • Progress Sitefinity
  • Sitecore
  • Alterian
  • Vision Critical
  • Avention
  • Domo
  • Sitecore
  • Precedent
  • Silverstripe
  • Alterian