Energy Super - Turning assumptions into certainty with user feedback
Usabilla’s Voice of Customer platform has fundamentally changed the way Energy Super gathers, analyzes and acts on member feedback.
Usabilla
Usabilla empowers brands like Virgin Australia, Telstra and Mecca to become truly customer-centric by improving digital experiences on websites, apps, and emails. Enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success. With Usabilla, start asking 'Why'.
Customer Success Story - National Rugby League
The Usabilla Voice of Customer solution enabled the NRL to continuously monitor the incoming feedback since launch day through to now. The feedback received through the feature has helped the product team prioritise the digital roadmap based on what their fans were telling them they wanted and needed.
Customer Success Story - Charles Sturt University
Usabilla has helped CSU gain greater clarity into what users think, gauging their sites current success and guiding the development process in creating more engaging user experiences.
An Interview with P&O Cruises Australia: Awarded for Taking CX to Heart
Meg Wilson, Digital Product Lead at P&O Cruises Australia, shares how they gather customer feedback with Usabilla and how doing so earned them 2018’s Mumbrella award for Best User Experience.