An in-depth understanding of consumers sits at the heart of what we all need to do, but we know it’s not always easy to uncover insights that will unlock a true innovation opportunity.
Emarsys jumps into AI field
Emarsys has become the latest marketing cloud vendor to jump into artificial intelligence with a suite of AI-powered features in its platform.
The Emarsys AI Marketing platform sits between the execution and campaign layers of the B2C marketing platform, and uses AI to provide new automated features to users. At launch, these include individually tailored incentive recommendations aimed at maximising revenue, predictive product recommendations for personalised shopping experiences, and send time optimisation to ensure perfectly timed content. The vendor said further features are scheduled next year.
The new AIM offering is already being used by several clients globally including Evolution Slimming and Japan Centre. Emarsys claimed the recommendations feature has already helped Evolution Slimming chalk up great results, including a 28.6 per cent uplift in revenue compared to its ‘default incentive’ control group, and a 32.2 per cent lift in lead generated revenue.
“Marketers today are still fine-tuning campaigns manually and basing segmentation and personalisation decisions on intuition rather than deep, data-based insights,” said Emarsys chief innovation officer, Hagai Hartman. “The capabilities developed in-house, from the ground up, and built into Emarsys AIM, allow progressive marketers to re-imagine their role in businesses of all sizes. They can easily improve results, in terms of revenues and ROI, by taking the guesswork out of campaigns and spending less time on mundane operational tasks.”
Just prior to the product news, Emarsys announced it had received another $22.3 million in funding, bringing its total funding to $55.3m to date. The cash injection will be used to drive AI innovation as well as accelerate growth through existing and new markets such as the US.
Malaysian affiliate marketing group goes for ASX listing
I Synergy Group, a Malaysian-based affiliate marketing solutions provider, has set its sights on gaining an ASX listing nine years after its launch.
The group has appointed Novus Capital to lead its IPO, and is looking to raise $8 million at $0.20 per share. I Synergy provides a performance-based marketing solution to merchants and advertisers based around its proprietary influencer marketing network, aimed at helping drive product awareness and increased sales.
The group’s customer base includes more than 1000 bluechip advertisers such as Lazada, Sephora, Expedia, Groupon and AirAsiaGo. These organisations have signed up more than 20,000 influencers who have a reach across more than 2 million customers.
I Synergy listed on the National Stock Exchange of Australia in August 2015 and recorded revenues of $22.3 million, with a net profit of $4.1 million. Raising funds through the IPO will allow the group to focus on regional expansion as well as help with technology development.
The group plans to launch a new big data analytics offerings for clients in the New Year and has signed an agreement with Australia-based Buzz Analytics Group around its data and location analytics offering.
“I Synergy is in a prime position for further group and development; getting listed on the ASX will propel the company to achieve its vision of being the regional leader in affiliate network and performance-based marketing solutions,” the group’s CEO, Dato’ Larence Teo said.
Return Path acquires Email Copilot
Email data solutions vendor, Return Path, has acquired Email Copilot, a US-based company providing visualisation, monitoring, reporting and analysis tools for email deliverability.
The deal sees Return Path purchasing the entire company, including technical assets and the existing book of business.
“We are firmly committed to helping marketers and their technology partners grow their business through the email channel, and this acquisition directly supports that commitment,” Return Path CEO, Matt Blumberg, said.
“As a leader in the deliverability space, our goal is to provide the industry’s best and most comprehensive email optimisation solution. With this new technology, our clients and partners will be able to connect disparate data sources to understand when deliverability problems occur, what’s causing those problems, and how to fix them – all in real time.”
Email Copilot’s dashboard provides pre-send data to pinpoint possible deliverability issues before they occur, as well as post-send monitoring and alerts to notify the user when deliverability results fall outside of the normal range. The technology will be integrated into Return Path’s existing email optimisation solutions.
“We are incredibly proud of the products and big data platform we built and we’re excited about the potential our technology brings to the marketplace,” said Al Bsharah, co-founder and CEO of Email Copilot. “We were looking for a buyer that could continue advancing our work and take the product to market in a bigger way. As a deliverability leader with great ESP partnerships, Return Path was a natural fit.”
AppNexus files IPO plans
Ad tech player, AppNexus, has filed paperwork this week for an IPO during Q2, 2017.
The company is seeking a valuation of between US$1.5 billion and $2 billion, according to a report in The Wall Street Journal. The company had been valued at $1.8bn in a 2015 funding round.
In September, AppNexus raised US$31m in funding, including a $10m investment from news Corp and involvement from Yahoo Japan, bringing total funding to $282m, according to reports.
AppNexus provides a supply-side programmatic ad trading platform.
Microsoft makes concessions as it struggles to get LinkedIn deal approved
Microsoft has faced a tough battle getting its US$26 billion acquisition of LinkedIn approved in Europe. Salesforce has challenged the move on competitive grounds, and the EU competition authority has reached out to a number of competitors for comment.
Now Microsoft reportedly is suggesting a set of concessions to European regulators in an attempt to get the deal approved. The tech titan has suggested that LinkedIn's competitors could create add-ins that let their content show up inside Outlook, according to the Wall Street Journal. Specifically, the add-ins would let competing social networks display their information in Outlook, so users could do things like see someone’s profile in a calendar entry.
Allowing companies like German professional social network XING to get real estate inside Microsoft's email client may sound generous, but it's not much of a concession, all things considered.
Microsoft already offers an open platform for companies to create and publish Office add-ins, including those that run in Outlook. The proposal also doesn’t address one of Salesforce's leading concerns: That Microsoft is going to hoard LinkedIn’s data, which it could use to gain a competitive edge in the CRM market.
Microsoft reportedly also proposed that manufacturers like Dell would be able to disable any sort of LinkedIn ‘shortcut’ on computers they produce, in echoes of previous settlements the company has made around its bundling of browsers with Windows.
Microsoft declined to comment on the report, and a representative for Salesforce did not respond by press time.
Bpm’online introduces new data and case management capabilities to CRM
Bpm’online has launched the latest version of its CRM platform with more than 200 enhancements including intelligent data enrichment and advanced dynamic case management.
The intelligent data enrichment is designed to quickly identify email addresses, phone numbers, social media profiles and other information about a company from open sources, all with the aim of improving CRM data management. The dynamic case management meanwhile, gives users the ability to build and automate unstructured and ‘untamed’ processes in less than 5 minutes through drag-and-drop features, the vendor claimed.
The wider list of 200 enhancements to the platform include improved capabilities for marketing campaign management based on customer behavioural patterns, integration with Elastic Email and new tools for monitoring and analysing unsent and undelivered emails, and improved tools for managing pre-configured visits on a mobile devices.
Salesfusion offers more tools for marketing and sales alignment
Salesfusion has made a number of enhancements to its platform aimed at improving data access between technologies to simplify sales and marketing processes.
The platform now automatically pushes responses from surveys and polls into the user's Salesforce CRM, giving sales a clear view of all prospect and customer feedback. The vendor has also improved its Microsoft Outlook links for emails, allowing users to send trackable emails, create tasks in the CRM add contacts from their address book to the Salesfusion database.
“With our no-fail approach to marketing automation, it is our responsibility to consistently improve the tools that help sales and marketing be effective,” said Salesfusion CEO, Carol O'Kelley. “Salesfusion has a strong history of providing robust and native CRM integrations that are essential for these teams to engage with prospects and customers. These recent product enhancements underscore our commitment to making small and mid-sized businesses successful with marketing automation.”
New tool to show advertising revenue generated by Facebook users
A new software tool allowing Facebook users to visualise the advertising revenue they generate while browsing the online social network has been created by researchers at the Universidad Carlos III de Madrid.
The free tool, known as the Facebook Data Valuation Tool, was developed by engineers in the university’s telematics department and is part of a European Project called TYPES (Towards transparency and Privacy in the online advertising business). The tool is partially funded by the Data Transparency Lab, founded by MIT, Telefonica and Mozilla, to promote Internet transparency by raising awareness of the importance of protecting digital privacy.
The tool is available for Facebook and Google Chrome browsers so far and visualises in real time advertising revenue a user generates as they navigate the social network. Users just download the app and enter basic identity data, which the tool then uses to identify the profile’s economic value.
UC3M professors, Ángel and Rubén Cuevas, developed the tool along with doctoral student, José González. The brothers said that when a user connects to Facebook and receives an ad, they obtain its associated value, the price those advertisers pay for displaying those ads and each 'click' a user makes on one of those ads.
Civis Platform for analytics raises US$22m
Civis Analytics, an analytics offering born out of the 2012 Obama election campaign, has raised US$22 million in Series A funding.
The group aims to help companies, no-profits and campaign manager leverage data to develop smarter strategies, make better business decisions and build stronger engagement. The offering stems from work done by a team of data scientists and engineers in the Obama 2012 campaign offices to use data to improve the political campaign trail.
Backed with a bit of seed funding from Google’s Eric Schmidt in 2013, the company has now grown to 135 employees and is working with a range of clients including Verizon, Robin Hood Foundation and the 2010 US Census in partnership with Young and Rubicam.
The latest funding will be used to accelerate growth through new staff hires and long-term investments into search and development.
Marketing automation startup raises US$2m
MarianaIQ, a B2B focused marketing automation startup operated by Sigmod, has received US$2 million in seed funding led by venture capital firm, Exfinity Venture Partners.
The US-based startup is focused on automating the account-based marketing (ABM) process by tapping deep learning technologies. It does this by taking customer purchase data and codifying individuals using internal, external public and priorietary data sources. The funding will be used to develop its product and go-to-market strategy.
MarianaIQ was established with a presence in India and the US by former Juniper Networks executive, Nagaswamy, along with Soumyadeb Mitra and Abhishek Kashyap in 2013.
- With additional reporting by Blair Henley Frank.