New report by Yesmail looks at rise of mobile usage and marketing but finds marketers are not doing enough to optimise emails across smartphones and tablet devices
Mobile is increasingly becoming the platform of choice for consumers to interact digitally, and yet they remain twice as likely to open an email on their desktop as a smartphone or tablet, a new report claims.
According to email marketing company Yesmail’s Email marketing Compass: The Mobile effect report, nearly half of all emails opened are now happening on a mobile device, while 61 per cent of consumers are now viewing email either exclusively on a mobile device, or using both mobile and desktop devices interchangeably. Despite this, the click-to-open rate average on a desktop is 22.5 per cent, double that of click-to-open mobile, the report found.
In the B2B sector for example, click-to-open rates on desktops was 20.88 per cent, but fell to just 7 per cent on mobile devices. In hospitality/travel, click-to-open rates on desktops averaged at 20.37 per cent, but dropped to 9 per cent on mobiles devices.
The group claimed the results were indicative of how marketers continue to struggle with ways to best utilise mobile as a communications platform.
The consumer services industry proved the most successful in terms of click-to-open email rates on mobile at 19 per cent, and 66 per cent of active subscribers in this category were found to open emails either on a mobile device exclusively, or preferred hybrid viewership (desktop and mobile).
Yesmail suggested may be because the majority of marketers in the consumer services industry are based online and in an environment which encourages consumers to complete transactions on go. Alternatively, more of these marketers recognise the need to optimise for a consumer’s mobile preference.
Mobile search spending growing faster than you think
Mobile marketing budgets set to soar this year
Australian online ad spending driven by mobile
“The findings show many marketers are providing their customers with a poor mobile experience,” said Michael Fisher, president of Yesmail Interactive. “The discrepancy between click-to-open rates means many consumers are disregarding mobile emails. Brands need to implement mobile-first strategies that rely on responsive design, customised content and easily clickable calls to action. Otherwise, their messages will be deleted or go unread.”
Yesmail advertised marketers to make a point of optimising for mobile by tailoring content to the mobile context, leveraging mobile functionality, and implementing mobile email design to promote email readability and interaction.
The report was based on more than 5 billion emails sent by Yesmail Interactive during Q2, 2013.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO Australia conversation on LinkedIn: CMO Australia, or join us on Facebook: https://www.facebook.com/CMOAustralia
In the third and final episode of our 3-part CMO50 video series exploring modern marketing and why it’s become a matter of trust, we’re delighted to be joined by Telstra’s former CMO and now digital services and sales executive, Jeremy Nicholas, and Adobe VP Marketing Asia-Pacific and Japan, Duncan Egan.
Flash back to the classic film, Willy Wonka and the Chocolate Factory. Television-obsessed Mike insists on becoming the first person to be ‘sent by Wonkavision’, dematerialising on one end, pixel by pixel, and materialising in another space. His cinematic dreams are realised thanks to rash decisions as he is shrunken down to fit the digital universe, followed by a trip to the taffy puller to return to normal size.
Why is it there is no shortage of leadership development materials, yet outstanding leadership is so rare? Despite having access to so many leadership principles, tools, systems and processes, why is it so hard to develop and improve as a leader?
As a nation united by sport, brands are beginning to learn money alone won’t talk without aligned values and action. If recent events with major leagues and their players have shown us anything, it’s the next generation of athletes are standing by what they believe in – and they won’t let their values be superseded by money.
