Webinar

CMO Webinar | Scaling up your customer service capabilities with conversational interfaces

The COVID-19 crisis has completely disrupted the way brands engage with customers and the mechanisms they use to meet experience and service expectations. As organisations strive to adapt, it’s clear they must do so in a sustainable, scalable manner if they’re to succeed in the new normal. Customer service excellence is a key competitive differentiator for many organisations. But at a time when organisations are required to maximise existing resources and be cost efficient, how can you improve your services power quickly and in a scalable, agile way? Thankfully, conversational interfaces can give organisations the ability to provide more intuitive, responsive and self-service experiences now, as well as into the future. In this on-demand event, CMO and our sponsor, Oracle, explore how your organisation can leverage conversational interfaces to improve service levels, agility and scalability. As part of this special presentation, we also hear from Vodafone Fiji on how it’s employing chatbots to improve customer care, as well as their role in the COVID-19 climate.

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