Slideshow

7 businesses successfully implementing chatbots

We take a look at the companies successfully implementing chatbots to improve customer experience

  • Tennis Australia Most of the year, Tennis Australia, which operates the Australian Open, resembles a small business. But during the two weeks of the Australian Open, it becomes a massive, data hungry enterprise that requires uninterrupted access to accurate content, data and stats for instant analysis and decision-making. Tennis Australia leverages IBM's real-time data analytics software to examine the tournament schedule of play, player popularity, historical data logs and volume of social media conversations to predict the data demands from fans viewing the tournament Website. Based on the demand, the technology is able to assign the appropriate level of computing power required.

  • The Sydney Opera House - a 25 second exposure tracks the boats passing

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