In pictures: Improving customer experiences through smart personalisation

​Marketers from a wealth of industries joined CMO and roundtable sponsor, Progress, to discuss how they're working to improve their omni-channel customer experience strategies and the role of digital in delivery and value. Here are pictorial highlights from the event.

  • Landis+Gyr GM marketing and communications, ANZ and Asia-Pacific, Monique Spanbrook

  • ING Direct head of digital delivery, Ankur Sharda

  • Progress Software's Bill Swale

  • IR CMO, Kevin Ryder

  • From left: Bupa director of customer experience, Ayela Thilo; Metcash head of customer engagement, Malcolm Martyn; Progress Software's Andrew Marsland

  • Tyres4U GM marketing, Gregor Stone

  • Stockland CMO, Ben Allen

  • From left: Expedia's Justin Lee, Bupa's Ayela Thilo and Metcash's Malcolm Martyn

  • NRMA Group marketing Lead, GMS, Debbie Lee-Tam

  • Uni of Sydney head of marketing, Johanna Lowe

  • American Express marketing director, Ruth Standring

  • Sutton Motors group marketing and CRM manager, Ashish Gupta

  • Jirsch Sutherland COO, Gareth Gammon

  • Wolters Kluwer managing director, Krista Moore

  • Expedia head of customer experience, Justin Lee

  • TAFE NSW director of customer engagement, Catrin Hobart

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