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Landis+Gyr GM marketing and communications, ANZ and Asia-Pacific, Monique Spanbrook
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ING Direct head of digital delivery, Ankur Sharda
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Progress Software's Bill Swale
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IR CMO, Kevin Ryder
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From left: Bupa director of customer experience, Ayela Thilo; Metcash head of customer engagement, Malcolm Martyn; Progress Software's Andrew Marsland
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Tyres4U GM marketing, Gregor Stone
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Stockland CMO, Ben Allen
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From left: Expedia's Justin Lee, Bupa's Ayela Thilo and Metcash's Malcolm Martyn
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NRMA Group marketing Lead, GMS, Debbie Lee-Tam
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Uni of Sydney head of marketing, Johanna Lowe
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American Express marketing director, Ruth Standring
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Sutton Motors group marketing and CRM manager, Ashish Gupta
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Jirsch Sutherland COO, Gareth Gammon
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Wolters Kluwer managing director, Krista Moore
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Expedia head of customer experience, Justin Lee
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TAFE NSW director of customer engagement, Catrin Hobart
In pictures: Improving customer experiences through smart personalisation
22 Photos
Marketers from a wealth of industries joined CMO and roundtable sponsor, Progress, to discuss how they're working to improve their omni-channel customer experience strategies and the role of digital in delivery and value. Here are pictorial highlights from the event.
