Sydney, 22 February 2018 – Freshworks, the leading provider of cloud-based business software, today announced that the company has been named as one of the 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. This is based on end user reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017.

To date Freshworks has received 127 reviews and ratings from Freshservice users through the Gartner Peer Insights portal, with an average rating of 4.4 out of 5.0, where a score of 5.0 is completely satisfied.

“We are extremely pleased to have been named a Gartner Peer Insights Customers’ Choice for IT Service Management Tools for 2018. Our mission is to enable our customers to provide great IT support and service management to their organisations, by focusing on building a strong product that’s easy-to-use and providing great follow-on support to our customers with our transparent, no-frills pricing. So, we believe that being a Gartner Peer Insights Customers’ Choice is great validation for us. We appreciate all the feedback that we can gather through services like Gartner Peer Insights,” said Venkat Balasubramanian, BU Head of Freshservice, Freshworks.

Amongst the feedback entered into Peer Insights, the following reviews have been provided:

— Amazing support from the vendor, 24x7 — IT Operations Manager in the Retail Industry "Amazing customer service and technical support. Great sales team to help identify the right product."

— Intuitive And Feature-Rich Cloud-Hosted Service Desk Software "Single sign-on integration works great, views are highly customisable, asset management is simple with the probe application, reports look very good and are easy to manipulate, easy-to-build solutions knowledge base."

— Fab All Round, Implementation/Development/Personalisation/Support All Round Great Product "Fantastic product, and great support channel."

All product review quotes and ratings information are taken from the Gartner Peer Insights webpage for Freshworks. The official landing page for the Customers’ Choice IT Service Management Tools 2018 is available.

About Gartner Peer Insights Customers' Choice

Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.

About Gartner Peer Insights

Gartner Peer Insights transforms the way enterprise software is bought and sold by creating another source of trusted information in the software buying process. Gartner's review platform is a place for all IT buyers to find advice they can trust from fellow IT professionals. Gartner Peer Insights includes more than 64,000 verified reviews in more than 190 markets. For more information, please visit

About Freshworks

Freshworks Inc. is the parent company behind the suite of products, which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. To learn more about Freshworks, please visit