Sydney, December 10, 2013 – Successful enterprise mobility in Australian organisations goes beyond supporting Bring Your Own Device (BYOD), and requires specific strategies targeted at balancing the servicing of customers, IT and employee needs, according to a new global study commissioned by CA Technologies (NASDAQ:CA).

The study, TechInsights Report: Enterprise Mobility–It’s All About the Apps, reveals that while external customer initiatives now outpace internal BYOD projects on IT priority lists in Australian organisations, both are business-critical and need to be addressed with the same sense of urgency.

The study of 1,300 senior IT decision-makers across 21 countries and multiple vertical sectors was conducted by Vanson Bourne and sponsored by CA Technologies during May through July 2013. Asia Pacific and Japan (APJ) respondents participated from Australia, China, India, Japan, Singapore and South Korea.

While 65 percent of Australian respondents either already have an enterprise mobility strategy or plan to have one within 12 months, concerns linger.

The study shows that while the benefits of mobility are well understood, doubts over security and privacy, multiple platform support, budget constraints and lack of appropriately skilled personnel could slow mobility adoption.

Indeed, 42 percent believe they could be doing more with enterprise mobility.

The mobility opportunity is real as reflected by a forecast dramatic increase in spending among Australian organisations in the coming years.

Serving as a wake-up call, the report cites that other lines of business outside of IT will increase the amount they spend on mobility initiatives by 60 percent over the next three years.

Spending on mobility by the IT department will rise by 54 percent over the equivalent period.

Increased demand from customers for mobility initiatives is the number one mobility driver for mobility strategies in Australia (53 percent). Demand is also being driven by the desire to improve the overall experience for end customers (40 percent) and the need to increase the security of mobile access to critical data and applications (39 percent).

Organisations that have been successful with their mobility initiatives have also experienced anywhere from a 19 to 31 percent improvement in business in the form of:

• increased employee retention

• revenue growth

• faster time-to-market

• improved competitive positioning

• enhanced customer experience

• better employee productivity and

• lower costs

The 30 percent increase in employee retention reported is the highest rate anywhere in the APJ region.

“In today’s world of mobile apps and BYOD, Australian organisations are under enormous pressure to deliver the right mobility strategy or risk being left out,” said Vic Mankotia, vice president, Solution Strategy, APJ, CA Technologies.

“Mobile security is crucial. Unless organisations adopt effective and integrated mobile device management technology, the mobile devices quickly become mobile paperweights. To survive and win, Australian organisations need to break away from their current siloed approach to mobility and choose one that addresses technology convergence and evolution and focuses on the end-user experience to deliver higher quality business services, faster than ever before.”

“CA Technologies is taking the lead in addressing the gaps in mobility management as it exists today,” said Mankotia. “The report paints a clear picture of what steps need to be taken to implement an enterprise-ready, scalable mobility management solution.”

Specific report findings Among the study’s specific findings:

• Now it is all about the apps – the traditional focus for IT in Australia has been on devices, but the real opportunity is with mobile apps:

o 66 percent of respondents selected mobile apps for customers or employees as their number one enterprise mobility priority (versus 34 percent for internal BYOD and managing employee devices)

• Enterprise mobility investment in Australia may be rising, but barriers remain:

o 41 percent view developing apps across different platforms simultaneously as a major hurdle

o 37 percent cite getting support from all relevant departments within the organization as a challenge

o 33 percent have concerns about security and data privacy

• Enterprise mobility adopters have been experiencing real and measurable benefits – while challenges remain and investment is needed, there are real benefits to be achieved:

o 36 percent of Australian respondents report more customers using their software/services and lower BYOD costs

o 35 percent believe enterprise mobility has helped accelerate the time to market for new apps/services

• Mobility changes the way the business operates – Australian organisations have made changes in the wake of the increased adoption of mobile devices:

o Almost half (48 percent) have changed the structure of the organisation and re-aligned roles and responsibilities—the highest figure in the APJ region

o 40 percent have redesigned their security strategy and policies

Survey Methodology

Vanson Bourne conducted the CA Technologies-sponsored study of 1,300 senior IT decision-makers in financial services, healthcare, manufacturing, public sector and telecommunications in 21 countries around the world in May through July 2013. APJ respondents participated from Australia, China, India, Japan, Singapore and South Korea. The study’s respondents assume IT executive, management, project lead or enterprise architect positions at enterprises with revenues of US$100 million or more.

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at www.ca.com.

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