Welcome
Nadia Cameron, Publisher and Editor, CMO; Associate Editor, CIO

Keynote: Trust & Ethics in a Data and AI driven world: The new customer mandate
Dr Catriona Wallace, entrepreneur, founder of Flamingo AI, CX expert

Sponsor's address: Marketing Intelligence Report: Data, Growth, and the New Marketing Mandate
Brent Banning, Director, Customer Success - Asia Pacific, Salesforce Datorama

Customer Q&A
Christopher Stobbs, GM operations and technology, News Xtend

Nadia Cameron, Publisher and Editor, CMO; Associate Editor, CIO

Interactive Panel Discussion with Audience Q&A

Rosemary Martin, chief customer officer, flybuys

Kshira Saagar, group director of data science, Global Fashion Group

Christopher Stobbs, GM operations and technology, News Xtend

Nadia Cameron, Publisher and Editor, CMO; Associate Editor, CIO

Final remarks