Stories by Christine Powis

Report: Rewards-based promotions beat discounts

Organisations using reward-based promotions get 8.6 per cent better return on marketing investment (ROMI) compared with firms using discount promotions, according to new international research by Aberdeen Research.

CMO50 2021 #26-50: Jenni Dill

Before Jenni Dill started at The Arnott’s Group in locked-down July 2020, business had been in ‘sale’ mode for two years. However, she joined after a new CEO had just taken the reins, and there were great ambitions for the future.

CMO50 #26-50: Paul Gloster

​When non-alcoholic ‘spirits’ company, Lyre’s Spirit Co, was launched in Australia in 2019, the founding team knew success depended on Lyre’s mission to lead change in entrenched social and cultural drinking behaviours around the world – quite a tall order.

CMO50 2021 #16: Jessica Richmond

When Officeworks wanted to inspire Australians to prefer its products and services, Jessica Richmond, its general manager, marketing and insights, launched a content hub for the retailer..

CMO50 2021 #13: Natalie Ashes

Online auction house Grays sells wide-ranging goods, from wine to electrical, home, cars, caravans and boats, industrial equipment and real estate.

CMO50 2021 #17: Ben Hill

The onset of the pandemic in 2020 significantly impacted local EXTRA® sales because consumers associated gum with freshening breath outside the home.

CMO50 2021 #26-50: Andrew Balint

Afterpay challenged Andrew Balint to catapult the brand to a new league. So when the opportunity arose to become the sponsor of Australian Fashion Week, the VP marketing A/NZ and APAC knew this was not to be missed.

CMO50 2021 #25: Simon Jarvis

Since its inception in 2012, Youfoodz has transformed from privately owned business to ASX-listed company. Its meteoric growth has carved out a sizable chunk of the AUD$3.2billion A/NZ market for ready-made meals.

CMO50 2021 #10: Dan Ferguson

The trend for brands to become the publishers of the future is already a reality at Adore Beauty. Each week, Adore publishes between seven and ten articles online, a few 10-to-20 minute videos on Youtube and hundreds of social media posts as well as multiple high-rating podcasts.

CMO50 2021 #26-50: Daniel McDermott

In mid-2020, Mimecast marketing director, Dan McDermott, kick-started an ‘account-based everything’ (ABE) program - pointedly not an ABM – to fulfil a key ambition of moving upmarket from small-to-medium business clients to winning more enterprise accounts.

CMO50 2021 #26-50: Jason Piggott

For Freedom Furniture’s GM marketing, Jason Piggott, the highlight of theyear has been the ‘root and branch’ reinvigoration of the Freedom brand.

CMO50 2021 #26-50: Vladka Kazda

Xero marketing director for Australia, Vladka Kazda, was quick to recognise the land-grab opportunity the ATO created overnight in 2019 when announced Single Touch Payroll (STP) for small businesses which are the accounting software platform’s audience.


Report: CMOs and CIOs should make a tandem leap into the hybrid future

CMOs and chief technology officers must focus on hybrid customer experiences - physical and digital – to deliver growth, according to the latest report from Forrester Research. And the way to achieve this is to align their teams and collaborate on a united marketing and tech strategy.


Featured Whitepapers

State of the CMO 2021

CMO’s State of the CMO is an annual industry research initiative aimed at gauging how ...

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Latest Videos

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Thanks for your feedback, Rabi. While we introduced the ROO concept using a marketing example, I also believe that it is pertinent to man...

Iggy Pintado

Introducing Return on Outcome (ROO) - Brand science - CMO Australia

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Thanks for your insight, Philip. Return On Outcome (ROO) requires balanced thinking with the focus on outcomes as opposed to returns.

Iggy Pintado

Introducing Return on Outcome (ROO) - Brand science - CMO Australia

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Beautiful article.


15 brands jumping into NFTs

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"Blue" is really gorgeous and perfectly imitates a human customer support operator. Personally, I won't order a chatbot development for m...

Nate Ginsburg

Why the newest member of BT’s contact centre is a chatbot

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As today’s market changes rapidly, the tools we use change, and it is important to adapt to those changes to continue to succeed in busin...

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Report: 10 digital commerce trends here to stay

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Blog Posts

How the pandemic revealed the antidote to marketing’s image problem

What does marketing truly ‘own’ in most organisations? Brand and campaigns, definitely. Customer experience? That remains contested ground.

Murray Howe

Founder, The Markitects

Still pursuing a 360-degree view of the customer?

On the Internet, nobody knows you’re a dog.” It may have been true in 1993 when this caption to a Peter Steiner cartoon appeared in the New Yorker. But after 30 years online, it’s no longer the case.

Agility in 2022

Only the agile will survive and thrive in this environment and that’s why in 2022, agility will need to be a whole-business priority.

Sam McConnell

Melbourne bureau chief, Alpha Digital

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