CFO World

AGL snaps up former Aus Post customer chief

Energy company appoints Christine Courbett as its new chief customer officer

AGL has confirmed former longstanding Australia Post executive, Christine Courbett, as its new chief customer officer.

Courbett spent the last 27 years with Australia Post, rising up to the role of chief customer officer from 2016 to 2018. It was a position that saw her overseeing group channel operations, marketing, digital and customer experience. Courbett was also briefly interim chief executive, before leaving and taking up a special advisor position at PwC.

Courbett is replacing Melissa Reynolds, who left AGL last November after 18 months as chief customer officer.

In a statement, AGL MD and CEO, Brett Redmann, cited Courbett’s vast experience as a senior executive as a strong win for the energy company’s leadership group. She officially takes up the post on 1 July.

“I look forward to welcoming Christine and working with her and the AGL Customer Markets team to serve our customers and continue to improve our customer experience,” he said.