Help us understand the nature of modern CX Leadership

Complete our latest survey into the state of customer experience leadership and help us shine a light on Australia's CX stewardship today

CMO is delighted to announced our inaugural State of CX Leadership survey aimed at understanding how changing nature of customer experience leadership.

This new annual research program aims to provide a benchmark in terms of CX leadership, shining a light on the evolving responsibility of this position within organisations today, as well as its relationship to marketing and other functions across the business. The survey is brought to you by Sitecore.

Through this survey, we want to explore what it means to lead customer experience operationally and culturally, understand maturity of customer experiences today, gauge technology and data sophistication and investment, delve into measures of success and more. Our aim is to also understand CX leadership in the context of marketing, as well as the links between marketing and broader CX functions today.

And we need your help to do it! Please help us gauge the State of CX Leadership by participating in this important survey and you'll have the opportunity to win a $300 VISA credit voucher. Terms and conditions are available here.

All participants will receive a courtesy whitepaper PDF of the full report, and all individual responses will be kept confidential and answers used in aggregate.The survey should take no more than 15 minutes to complete.

Responses must be submitted by Friday 24 September 2021.

Complete the State of CX Leadership survey here

Don’t miss out on the wealth of insight and content provided by CMO A/NZ and sign up to our weekly CMO Digest newsletters and information services here.  

You can also follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, follow our regular updates via CMO Australia's Linkedin company page 



Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments
cmo-xs-promo

Latest Videos

More Videos

Anyone can become a victim of the sophisticated schemes set up by these scam websites. It's not about being smart; I don't consider mysel...

Mathieu Lecompte

ACCC takes Meta to court over scam cryptocurrency advertising

Read more

Nice blog!Blog is really informative , valuable.keep updating us with such amazing blogs.influencer agency in Melbourne

Rajat Kumar

Why flipping Status Quo Bias is the key to B2B marketing success

Read more

good this information are very helpful for millions of peoples customer loyalty Consultant is an important part of every business.

Tom Devid

Report: 4 ways to generate customer loyalty

Read more

Great post, thanks for sharing such a informative content.

CodeWare Limited

APAC software company brings on first VP of growth

Read more

This article highlights Gartner’s latest digital experience platforms report and how they are influencing content operations ecosystems. ...

vikram Roy

Gartner 2022 Digital Experience Platforms reveals leading vendor players

Read more

Blog Posts

​Why we need to look at the whole brand puzzle, not just play with the pieces

Creating meaningful brands should be a holistic and considered process. However, all too frequently it’s one that is disparate and reactive, where one objective is prioritized at the expense of all others. So, what are the key pieces to the ‘good’ brand puzzle?

Marketing overseas? 4 ways to make your message stick

Companies encounter a variety of challenges when it comes to marketing overseas. Marketing departments often don’t know much about the business and cultural context of the international audiences they are trying to reach. Sometimes they are also unsure about what kind of marketing they should be doing.

Cynthia Dearin

Author, business strategist, advisor

From unconscious to reflective: What level of data user are you?

Using data is a hot topic right now. Leaders are realising data can no longer just be the responsibility of dedicated analysts or staff with ‘data’ in their title or role description.

Dr Selena Fisk

Data expert, author

Sign in