Medibank CEO flags two new customer-oriented leadership roles

Recently promoted CEO, David Koczkar, announces new-look executive leadership team structure

Two new group executives covering customer and brands and customer portfolios are set to join the Medibank leadership team.

Recently installed CEO and former chief customer officer, David Koczkar, announced the changes to the ASX today, saying the reshuffle of executive ranks was about helping Medibank to better focus on customers and their choices around health insurance and care.

The new-look executive leadership team is set to include a group executive of customer and brands, overseeing both the Medibank and ahm brands as well as customer channels. The role will be held in an interim capacity by Medibank’s current senior executive brand and marketing, Fiona Le Brocq, while an internal and external search is undertaken to fill the role.

Koczkar has also brought in a group executive of customer portfolios, responsible for products and services as well as provider partnerships.

“We know our customers continue want more from us, and that there is more that we can do,” he said. “It is important that we structure ourselves to meet our customers’ changing needs. Our company is evolving, and this needs to be reflected in the way we work and to support our growth.

“Together these roles will be responsible for the growth of our core business and will replace my previous role as chief customer officer.

Another new recruit is Dr Andrew Wilson, who is joining Medibank as group executive - CEO Health Services. “Andrew’s experience and expertise within the health sector is an asset to the company and he is well placed to oversee our growth in becoming a broader health services provider,” Koczkar said.

In addition, Koczkar has expanded the role of his CFO, Mark Rogers, to group executive CFO and group strategy. He noted Rogers’ knowledge of the company, sector and market as well as previous experience in strategy and M&A would help Medibank in its quest to expand its role in the health sector and potential acquisition activity.

“We have a huge opportunity in front of us to continue our growth and deliver greater choices for our customers in their health and wellbeing and as they use the health system. Having the right team is paramount to achieving this,” Koczkar said.  

The changes are due to come into effect by 30 June 2021. Koczkar was promoted to the CEO’s post in April after seven years with Medibank. He was initially recruited as chief operating office before becoming chief customer officer in September 2016.

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