Medibank CEO flags two new customer-oriented leadership roles

Recently promoted CEO, David Koczkar, announces new-look executive leadership team structure

Two new group executives covering customer and brands and customer portfolios are set to join the Medibank leadership team.

Recently installed CEO and former chief customer officer, David Koczkar, announced the changes to the ASX today, saying the reshuffle of executive ranks was about helping Medibank to better focus on customers and their choices around health insurance and care.

The new-look executive leadership team is set to include a group executive of customer and brands, overseeing both the Medibank and ahm brands as well as customer channels. The role will be held in an interim capacity by Medibank’s current senior executive brand and marketing, Fiona Le Brocq, while an internal and external search is undertaken to fill the role.

Koczkar has also brought in a group executive of customer portfolios, responsible for products and services as well as provider partnerships.

“We know our customers continue want more from us, and that there is more that we can do,” he said. “It is important that we structure ourselves to meet our customers’ changing needs. Our company is evolving, and this needs to be reflected in the way we work and to support our growth.

“Together these roles will be responsible for the growth of our core business and will replace my previous role as chief customer officer.

Another new recruit is Dr Andrew Wilson, who is joining Medibank as group executive - CEO Health Services. “Andrew’s experience and expertise within the health sector is an asset to the company and he is well placed to oversee our growth in becoming a broader health services provider,” Koczkar said.

In addition, Koczkar has expanded the role of his CFO, Mark Rogers, to group executive CFO and group strategy. He noted Rogers’ knowledge of the company, sector and market as well as previous experience in strategy and M&A would help Medibank in its quest to expand its role in the health sector and potential acquisition activity.

“We have a huge opportunity in front of us to continue our growth and deliver greater choices for our customers in their health and wellbeing and as they use the health system. Having the right team is paramount to achieving this,” Koczkar said.  

The changes are due to come into effect by 30 June 2021. Koczkar was promoted to the CEO’s post in April after seven years with Medibank. He was initially recruited as chief operating office before becoming chief customer officer in September 2016.

Don’t miss out on the wealth of insight and content provided by CMO A/NZ and sign up to our weekly CMO Digest newsletters and information services here. 

You can also follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, follow our regular updates via CMO Australia's Linkedin company page

 

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

More Videos

More Brand Posts

What a great help! You can also use apps like Connecteam to establish great leadership. Not only that your management of employees would ...

Kimberly Wise

Why kindness is the make or break for modern leadership

Read more

As an ex employee of 4 years during the growth of the company, I can say that the new management has benefitted the company tremendously,...

Harry

How JobAdder's CMO is bringing the human truth to B2B rebranding

Read more

So many words, so little business benefit.

Brett Iredale

How JobAdder's CMO is bringing the human truth to B2B rebranding

Read more

This article highlights Gartner’s latest digital experience platforms report and how they are influencing content operations ecosystems. ...

vikram Roy

Gartner 2022 Digital Experience Platforms reveals leading vendor players

Read more

Ms Bennett joined in 2017 yet this article states she waited until late 2020 to initiate a project to update the website. The solution t...

Munstar Cook

How Super SA put customers at the heart of its digital transformation

Read more

Blog Posts

The real cost of doing customer service badly

Headlines of unacceptable waiting times to get onto Qantas will have many brand owners, chief executives and boards thinking, ‘thank goodness that is not us’. But Qantas isn’t the only company being inundated with calls with no reprieve in sight, it’s just dominating headlines right now.

Kath Blackham

CEO, Versa

The 15 most-common persuasion mistakes

As workers across the country slowly head back to the office, many of us might have forgotten how to deal with one another in person and the best way to persuade someone in a working environment.

Michelle Bowden

Author, consultant

5 commonly missed opportunities when marketing to multicultural customers

The latest census data shows Australia has become a majority migrant nation for the first time. According to the new national data, more than 50 per cent of residents were born overseas or have a migrant parent.

Mark Saba

Founder and CEO, Lexigo

Sign in