10 unusual examples of brand partnerships in 2020

We explore brand hook-ups to come out of the COVID-19 crisis, from Uber and Petbarn to Binge and The Iconic

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One of the interesting things to come out of this year’s unprecedented market conditions was a rethink around external partnerships and collaborations by local and global brands.

In fact, partnerships were so prominent, Deloitte highlighted brands interacting with other organisations as one of its top seven trends exhibited during the COVID-19. According to the consulting giant’s c-suite research, 80 per cent of survey respondents who introduced new partnerships during the crisis also see these as key to business post-pandemic.

Here, we highlight a few of the more unusual, unlikely pairings we saw during 2020 and why they were explored by the brands engaging in them.

Delivery during a crisis: Uber & Co

One of the first retail partnerships inked by Uber in the Australian market during the COVID-19 crisis – but certainly not the only one – was with Petbarn to offer store-to-door same-day delivery services.

Launched initially in Melbourne then rolled out in select nation markets, the service was a direct response to delays in Australia’s post delivery network caused by the spike in online purchasing. Those who order by 4pm can get their order that day within a 10km radius of a store for $9.95.

Alongside this, the retailer’s Petbarn Foundation and Uber offered 20,000 free deliveries to the elderly and disadvantaged unable to leave home due to COVID-19. This was complemented by other community support services including food deliveries to clients suffering financial hardship who are unable to afford keeping their pets, plus services via its vet clinics.

Food and games delivery: Deliveroo and Winning Moves Australia

Another one of the more interesting delivery partnerships struck during the height of lockdown, this time around food, was an alliance between Deliveroo and Winning Moves Australia to provide board games to consumers stuck at home. The board game distributor teamed up with Deliveroo on a new boardgame delivery service in Melbourne giving Australian consumers the ability to buy entertainment along with their food within 30 minutes.

Credit: Winning Moves


Thirty different games were on offer, from Friends Monopoly to Harry Potter Cluedo and Morty Trivial Pursuit, delivered via Deliveroo’s Essentials kitchens in Richmond and Collingwood to a catchment area of about 600,000 consumers. Users click on the ‘grocery’ tab and choose their preferred game from there.

Winning Moves Australia commercial head and head of global licensing, Charlotte Waalkens, told CMO at the time that this was an entirely new business strategy for the company. It was prompted by a challenging and unprecedented time of huge change, where almost everyone except for essential workers are being encouraged to stay at home.

“We thought there’s no time like the present to look outside of the box when the world’s ‘normal’ way of life has been disrupted,” she said. “Like everyone, we tried to adapt and help in the way we can – bringing entertainment to people.

Operational necessity: Branded delivery services

Alongside rising importance of existing food delivery services during the lockdown was the introduction of branded-delivery options from QSRs and cafes looking for a way to continue operating while physical locations were shutdown.

One of these examples was Grill’d Delivery, powered by DoorDash’s white-label technology, DoorDash Drive, and debuted in April across 50 restaurants in NSW and Victoria. Grill’d became the first Australian brand to use the white-label platform and will have on-demand access to DoorDash’s driver fleet.

Grill’d managing director, Simon Crowe, told CMO at the time the fast-tracked launch of its branded delivery service was a necessary innovation effort to survive through the COVID-19 crisis and set itself up in a position of strength for recovery.  

Brands and community: Brands partner up with charities

There were a host of brands striking fresh partnerships with charity organisations during the height of COVID-19.

Some of these were at a campaign level pledging or aiming to raise funds or awareness of community groups vulnerable during the crisis, others were about recognising essential services workers, while a third camp were about directly delivery of services and support to disadvantaged groups.

Credit: Glen 20


Just a few of the charity-oriented partnerships CMO covered this year included a partnership with Glen 20 and Meals On Wheels to encourage Aussies to support the charity during the tough times; Optus’ ‘donate your data’ initiative with the Australian Business and Community Network (ABCN) to provide disadvantaged secondary school students with a free Optus Prepaid mobile plan to keep them connected and support their studies; and Instagram’s alliance with Greyhound Rescue to promote adoption of the retired racing dogs while people are isolating at home during the crisis.

Safety and hygiene: Travel, hospitality brands partner with cleaning products

Then there were the brand hook-ups that came as a direct response to the need for safer and more hygienic travel.

One example was the partnership struck between Uber and Dettol in Australia to provide hygiene kits to ensure Uber drivers could equip their vehicles with hand sanitisers and disinfectants at no cost. The kits were part of Uber’s $50 million global commitment to provide cleaning and hygiene equipment. At the time, the rideshare platform claimed to be the only one in Australia to make these available for every trip.

Credit: Uber


This form of partnership was also in evidence globally. United Airlines, for example, partnered with Clorox on ‘United CleanPlus’ as part of efforts to enhance the airline’s cleaning program, redefine disinfection procedures and provide customers with better hygiene amenities at select locations.

Similarly, Hilton and Reckitt Benckiser’s Lysol brand debuted ‘Hilton CleanStay with Lysol protection’, a tie-up which saw the hotel giant prominently using Lysol products in North America in an attempt to reassure on the safety and cleanliness of rooms.

Social connection: Didi and Urban List

Ride-sharing brand, Didi, struck a partnership with lifestyle publisher, Urban List, and launched a supporting campaign, ‘Make it a date’, as a way of encouraging Australians to reconnect with friends and family while supporting local businesses impacted by the COVID-19 crisis.

The partnership centred around Urban List curated recommendations of top social destinations supported by driver and rider feedback. The list stretched from winter igloos at Sydney’s Cargo Bar, to gin masterclasses at the Gold Coast’s Wildflower Gin and drinks in an old bank vault in Perth.

DiDi head of marketing, Douglas Toy, said the date locations list came from 1000 recommendations made by riders and drivers. The wider program is driven by a desire to support communities as Australian tentatively looks to step out of the COVID-19 crisis shadow.

“As COVID-19 was decreasing and retail was lifting, we felt the biggest impact was on riders in isolation. We also knew local businesses were really hurting, so we wanted to support both through our partnership with Urban List,” he told CMO at the time. “We want to encourage people to reconnect and reopen repair the damage isolation causes.”

Up next: 5 more striking brand partnerships to arise in 2020

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