Forrester: How to differentiate your brand with ethical marketing

With consumers expecting more of brands when it comes to authenticity and having a positive impact on the world, ethical marketing principles need to be the guide

Leading brands like Alibaba will come to differentiate with ethical marketing to build long-term value off the back of the COVID-19 crisis, according to Forrester.

“Fast forward to the last half of 2020 and we see COVID-19 is accelerating the trend,” Forrester senior analyst, Xiaofeng Wang, said at last week’s Forrester Asia-Pacific Summit. "As a result, more and more brands in Asia-Pacific, and across the world, are embracing ethical marketing practice."

Defining ethical marketing, Wang explained companies that adopt ethical marketing don't just focus on how their products and services can benefit their customers, but also how they benefit socially responsible or environmental causes.

“There are two types of ethical marketing initiatives: The first one is to support social causes, such as the recent strike major brands like Adidas and Unilever participated in to boycott Facebook advertising because they believe Facebook isn't doing a good job on his platform,” Wang said.

The second type of ethical marketing is environmental causes, such as Patagonia’s ‘Don't buy this jacket’ campaign that is different from most retailers and brands. “During shopping festivals like Black Friday, Patagonia actually asked consumers to buy less and to reduce the environmental footprint,” she continued.

“Brands like Patagonia, Unilever and Adidas embrace ethical marketing because they are reacting to the rising customer demand.”

In the Asia-Pacific region, the values consumers believe are most important in terms of adapting their purchase decision includes environmental protection, the company's commitment to customer data privacy and giving back to the local community.

Related: Why brand purpose must be all year round

Creating a purpose-driven brand

Done in the right way, ethical marketing will bring long-term value to brands, according to Wang. “Research has found a positive correlation between the key ethical marketing elements and consumer brand relationship of quality, as well as perceived product quality and, together, contribute a positive impact to brand loyalty.”

The 4 elements and values of ethical marketing

The ethical marketing mix consists of the four key elements marketers should be well familiar with  - product, price, place and promotion. “The ethical marketing-related element with product is to avoid inconsistency in products,” Wang said.

She cited the example of global cosmetics brand, Estee Lauder, that was using different product ingredients for products in the US and China and found itself on the receiving end of a consumer backlash and demands to make the products consistent across both markets.

The second element of the ethical marketing mix is price and the need to have transparent pricing. Wang explained that ethical companies think about the short-term revenue as valuable as the long-term value they can bring to customers. Citing the example of Netflix and its transparent pricing practices that remind subscribers when they’re subscription is due to renew, which gives people a chance to end their subscription and costs the streaming platform’s bottom line, but builds trust in the business and value to it as a brand. 

“Netflix provides a very clear pricing statement on its website and an email to customers on how much and exactly when they will charge customers. In addition, it sends an email reminder three days before the trial period, and that actually costs Netflix $15 million a year. But it's worth it,” she said.

The third element is place or channel distribution. “It’s important to avoid channel discrimination. Examples like selfing lower quality items in outlet shops are to be avoided. “It comes out of the short term-business revenue motivation. But if companies adopt ethical marketing, they would think differently," Wang said. 

The final element in the mix is promotion. To do ethical marketing right, it’s important to avoid promotion without consent. Not automatically opting customers into things, for example, but requesting their consent and being transparent about adding them into promotional and marketing communications.

Forrester research, Wang said in recapping, has found four shared values of companies exhibiting ethical marketing: Transparent pricing, socially responsible, fairness and honest to their brand values and support customers who like those values.

To begin the process of integrating ethical marketing practises, Wang said it’s first about defining what is ethical and how it aligns with your brand values. Next, it’s time to then decide on which aspect of ethical marketing it’s important to focus on (product, price, promotion). Finally, it’s time to take action and that means deciding which part of the operation and which teams will be responsible for the ethical marketing. 

“And last but not least, you need to complete a cost-benefit analysis for your ethical marketing strategy before you jump both feet,” she added.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, follow our regular updates via CMO Australia's Linkedin company page, or join us on Facebook: https://www.facebook.com/CMOAustralia.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Conversations over a cuppa with CMO: Microsoft's Pip Arthur

​In this latest episode of our conversations over a cuppa with CMO, we catch up with the delightful Pip Arthur, Microsoft Australia's chief marketing officer and communications director, to talk about thinking differently, delivering on B2B connection in the crisis, brand purpose and marketing transformation.

More Videos

Hey WhatsApp chatbots need to be added to a business’ tool belt to engage with the always-on customers. Easy to build in literally 5 step...

Unnit Dedhia

How chatbot marketing brought a supernatural exhibition to digital life

Read more

We’re seeing an increase in customer loyalty after businesses began implementing Live Chat. Here’s your one-stop guide on Live Chat suppo...

Fiza Syed

Customer loyalty in the time of COVID-19

Read more

JP54,D2, D6, JetA1 EN590Dear Buyer/ Buyer mandateWe currently have Available FOB Rotterdam/Houston for JP54,D2, D6, JetA1 with good and w...

Collins Johnson

Oath to fully acquire Yahoo7 from Seven West Media

Read more

Hi This is George, Thanks for sharing this nice information about foodpanda blockchain. During this pandemic situation food delivery indu...

George David

foodpanda launches blockchain-based out-of-home advertising campaign

Read more

Did anyone proofread this document before it was published?

Beau Ushay

CMO Momentum 2020: How to embrace agile marketing

Read more

Blog Posts

Commissioning personas that get used

How to avoid the bottom drawer, and how to get value from the work you’ve paid for

Melanie Wiese

Chief strategy officer, Wunderman Thompson

Why It’s Going To Be A Bumper Holiday Season Despite the Pandemic

Behavioural science expert Dan Monheit, co-founder and strategy director of creative agency, Hardhat, writes that marketing chiefs should hold their nerve, as they have reason to be optimistic

Dan Monheit

Co-founder, Hardhat

Why marketing and UX teams must join IT on cyber security

For far too long, cyber security has been considered the sole domain and concern of the IT department, with other departments including marketing, UX and design, firmly entrenched in the belief it is not their concern. The reality could not be further from the truth. In fact, this view is dangerous as it could lead to irreparable brand damage and a lack of trust in consumer behaviour.

Nicki Doble

CIO, Cover-More Group

Sign in