Creating a culture club builds ownership of teamwork
Workplace cultures are the sum of everyone’s beliefs, behaviours, attitudes and skills. This means that no single person is responsible for culture, it belongs to the team.
Recent appointment signals new focus on digital transformation for online government services in Sunshine State
The newly created role of chief customer and digital officer for the state of Queensland has gone to Chris Fechner, whose job will be to implement the government's digital vision.
Fechner was most recently chief digital and product officer at Service NSW. It’s not the first time Fechner has had a Queensland government role either. He was the CIO for the department of Transport and Main Roads in the Sunshine State for two years, after which he had a six-year stint as CIO in NSW Government in planning and environment departments.
The appointment was recently announced by Queensland minister for digital technology, Mick de Brenni, at an event to launch the Chamber of Commerce and Industry Queensland Digital Readiness report.
“He will continue the re-engineering of Queensland Government services to foster a customer obsessive culture,” de Brenni said at the event, describing Fechner’s role," de Brenni stated.
Queensland Premier, Annastaci Palaszczuk government’s digital vision, outlined by de Brenni, includes creating a digital government that is easy to deal with, informed by the people it serves and fit for the digital age, is tailored to Queenslanders and Queensland business, and utilises omnichannel delivery that is seamless and high quality.
The chief customer and digital officer is a newly created role for Queensland, after it was announced in the second-half of last year. The aim is to focus the government’s online services around the customer and to keep pace with other states in their digital transformation project.
A document issued by the Department of Housing and Public Works said the State Government has typically adopted a gradual and incremental approach to updating the services across the public sector. However, that approach was proving no longer sufficient to keep pace with the increasing expectations of citizens and industry.
“If this trend continues, Queensland risks falling further behind other jurisdictions locally and globally, and will fail to deliver services that Queenslanders need, in the way that they want to access them,” the document stated.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, follow our regular updates via CMO Australia's Linkedin company page, or join us on Facebook: https://www.facebook.com/CMOAustralia.
In this latest episode of our conversations over a cuppa with CMO, we catch up with the delightful Pip Arthur, Microsoft Australia's chief marketing officer and communications director, to talk about thinking differently, delivering on B2B connection in the crisis, brand purpose and marketing transformation.
Workplace cultures are the sum of everyone’s beliefs, behaviours, attitudes and skills. This means that no single person is responsible for culture, it belongs to the team.
In 2020, brands did something they’d never done before: They spoke up about race.
‘Business as unusual’ is a term my organisation has adopted to describe the professional aftermath of COVID-19 and the rest of the tragic events this year. Social distancing, perspex screens at counters and masks in all manner of situations have introduced us to a world we were never familiar with. But, as we keep being reminded, this is the new normal. This is the world we created. Yet we also have the opportunity to create something else.
In these tough times finding an earning opportunity that can be weaved into your lifestyle is hard. Doordash fits the bill nicely until y...
Fred Lawrence
DoorDash launches in Australia
Hello , great article!Fake followers have really become a big issue that needs to be identified and bring to an end.You can also include ...
Caitlyn Davis
Fake Twitter-follower market is adapting, growing, and getting ever cheaper
Did anyone proofread this document before it was published?
Beau Ushay
CMO Momentum 2020: How to embrace agile marketing
he decision to limit the initial version of the code to two US companies is discriminatory and will inevitably give an unfair advantage t...
Azeem Sohail
Google hits out at ACCC draft code of conduct for news media negotiations
You’re a warrior woman from way back. Just let the muscle memory take over!
Hannah Sturrock
Why fear trumps marketing theory - Marketing edge - CMO Australia