Forescout appoints chief customer officer, promotes CMO

Forescout looking to scale and improve its CX

Forescout Technologies has appointed its Australian-based CMO, Steve Redman, to chief revenue officer, as well as Jason Pishotti to chief customer officer (CCO) to help scale its business, support growing market demand, and improve overall customer experience (CX).  

President and CEO of the network security vendor, Michael DeCesare, said the business is in the early innings of a large market opportunity for device visibility and control, with its integrated platform to mitigate cybersecurity threats that target Internet of Things (IoT) and operational technology (OT) devices.

“Steve and Jason are two of the best sales and support leaders in the industry, and both possess the exceptional functional and operational expertise required to effectively get us to $1 billion in revenue and beyond,” he said.    

Redman will now oversee both sales and marketing at Forescout. Redman boasts of extensive experience leading large sales and marketing teams. At Forescout, he previously oversaw the tripling of the company’s APJ regional sales revenue and took its global marketing efforts to the next level as CMO.

His prior experience includes leading a global sales organisation at McAfee, and large regional sales organisations at Palo Alto Networks, and EMC.  

In the newly created role of CCO, Pishotti will serve as an advocate for customers and bring those insights into Forescout. He will drive the strategy and operations for the company’s professional services and customer support organisations, as well as oversee a newly-created customer success organisation. These efforts will deepen and expand Forescout’s relationships with its new and existing customers and help further ensure their success. Pishotti’s prior experience includes leading service organisations at EMC and VCE. 

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