Why are we dubious about deep learning?
The prospect of deep learning gives those of us in the industry something to get really excited about, and something to be nervous about, at the same time.
AGL chief customer officer resigns
Energy company appoints longstanding GM to acting role as the search for a permanent replacement gets underway
AGL has confirmed the departure of its chief customer officer, Melissa Reynolds, later this month after an 18-month stint.
The ASX-listed energy company has promoted its general manager of customer operations, Mark Enzinger, as interim chief customer officer while it undergoes an internal and external search to confirm a permanent replacement. Enzinger has been with AGL for 11 years.
Reynolds took up the customer chief post in May 2017, a role which encompasses customer strategy, value proposition development, brand and marketing, sales, digital transformation and all operational elements such as billing and connections.Her last day is 30 November.
In a recent interview with CMO, Reynolds said it is the combination of great technology and people that give organisations the means to deliver personalised experiences that actually meet customer expectations today.
Prior to this, she was the EGM of retail banking and NAB, and boasts a 30-year career in customer-facing roles in finance, media and utilities across organisations such as Challenger, Westpac and White Pages.
AGL interim CEO, Brett Redman, thanked Reynolds for her achievements such joining AGL.
“This included leading the delivery of our customer experience transformation program, which is now substantially complete, and our efforts to provide fairness, simplicity and transparency to customers,” Redman said. “We wish Melissa all the best for the future.”
Redman has been with AGL since 2007 and rose from chief financial officer to acting CEO in August following the abrupt departure of Andy Vesey.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu
Thanks for writing about chatbots. Definitely bots have the exciting future when it comes to customer engagement, transactional and conve...
Sanket Nair
7 businesses successfully implementing chatbots
Interesting article but what about the employees? There needs to be access to quick cash for everyone involved lest we have yet another '...
Joel Pencer
Suncorp outlines customer investments, digitisation as key to business improvement
Just printed out this Brad Howarth screed to read tomorrow. I need a good laugh once in a while. Or maybe shed some manly-man tears at th...
Larry A Singleton
What a diversity agenda has done for Kellogg's staff and innovation engagement
Morons. PC Nazis infiltrating and subverting every level in our lives.These scum have destroyed our education system.Read FrontPage Magaz...
Larry A Singleton
What a diversity agenda has done for Kellogg's staff and innovation engagement
It is an accepted fact that in the present times the mass makes use of digital marketing more often and are more and more enlightened wit...
Digital Marketing Course in Ja
Why RMIT is partnering with Adobe for digital marketing learning