AGL chief customer officer resigns

Energy company appoints longstanding GM to acting role as the search for a permanent replacement gets underway

AGL has confirmed the departure of its chief customer officer, Melissa Reynolds, later this month after an 18-month stint.

The ASX-listed energy company has promoted its general manager of customer operations, Mark Enzinger, as interim chief customer officer while it undergoes an internal and external search to confirm a permanent replacement. Enzinger has been with AGL for 11 years.  

Reynolds took up the customer chief post in May 2017, a role which encompasses customer strategy, value proposition development, brand and marketing, sales, digital transformation and all operational elements such as billing and connections.Her last day is 30 November.

In a recent interview with CMO, Reynolds said it is the combination of great technology and people that give organisations the means to deliver personalised experiences that actually meet customer expectations today.

Prior to this, she was the EGM of retail banking and NAB, and boasts a 30-year career in customer-facing roles in finance, media and utilities across organisations such as Challenger, Westpac and White Pages.

AGL interim CEO, Brett Redman, thanked Reynolds for her achievements such joining AGL.

“This included leading the delivery of our customer experience transformation program, which is now substantially complete, and our efforts to provide fairness, simplicity and transparency to customers,” Redman said. “We wish Melissa all the best for the future.”

Redman has been with AGL since 2007 and rose from chief financial officer to acting CEO in August following the abrupt departure of Andy Vesey.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu 

 

 

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

How can organisations debias their decisions?

​People whose personal details and experiences signal they come from racially diverse backgrounds are less likely than anglo or Caucasian candidates to make it through the first cut in recruitment processes. Even if the organisation says it values diversity.

Dr Karen Morley

Author, commentator

​ Coronavirus is rapidly changing customer behaviour: Is your marketing team adapting quickly enough?

The impact of coronavirus is far reaching with the true impact on the economy and businesses is unknown. While there are a few categories and brands experiencing growth, for the most part the crisis is wreaking havoc for large and small operators across many sectors including entertainment, tourism, retail, fitness, services and the list goes on.

Teresa Sperti

Founder, Arktic Fox

Why COVID-19 makes it more important than ever to move at the speed of the consumer

There is no doubt the challenges we are facing as businesses, advertisers and audiences with COVID-19 are all unprecedented. But with this comes an opportunity to take stock and re-evaluate current strategies, plans and processes to drive efficiencies and relevance in today's market.

Emma Macey

General manager, SuperNova Media

Great article. Well said!Https://www.virtualtradesho...Virtual conference

Curtis Okeefe

Can virtual events fill the digital conference gap?

Read more

Why these voice assistants are so popular nowadays? Maybe I should get one too? I am really curious.

Jill Kim

Aussie brands jump on voice-interaction bandwagon following Amazon Alexa's local launch

Read more

We encourage you to share your thoughts on your favorite social platform. Digital Marketing Consultant HyderabadDigital Marketing Analyst...

Chaitanya Nandigam

CMO interview: Charting a new customer course at a NFP fintech

Read more

Extremely insightful and well written. Thanks for the great article!

Nicole Brodie Nahum

Why COVID-19 makes it more important than ever to move at the speed of the consumer

Read more

Blockchain is one of the fastest growing technology in today's digital era. Industries like banking and finance are already using blockch...

Aniket Singh

Can blockchain deliver on its big advertising promises?

Read more

Latest Podcast

More podcasts

Sign in