Energy company appoints longstanding GM to acting role as the search for a permanent replacement gets underway
AGL has confirmed the departure of its chief customer officer, Melissa Reynolds, later this month after an 18-month stint.
The ASX-listed energy company has promoted its general manager of customer operations, Mark Enzinger, as interim chief customer officer while it undergoes an internal and external search to confirm a permanent replacement. Enzinger has been with AGL for 11 years.
Reynolds took up the customer chief post in May 2017, a role which encompasses customer strategy, value proposition development, brand and marketing, sales, digital transformation and all operational elements such as billing and connections.Her last day is 30 November.
In a recent interview with CMO, Reynolds said it is the combination of great technology and people that give organisations the means to deliver personalised experiences that actually meet customer expectations today.
Prior to this, she was the EGM of retail banking and NAB, and boasts a 30-year career in customer-facing roles in finance, media and utilities across organisations such as Challenger, Westpac and White Pages.
AGL interim CEO, Brett Redman, thanked Reynolds for her achievements such joining AGL.
“This included leading the delivery of our customer experience transformation program, which is now substantially complete, and our efforts to provide fairness, simplicity and transparency to customers,” Redman said. “We wish Melissa all the best for the future.”
Redman has been with AGL since 2007 and rose from chief financial officer to acting CEO in August following the abrupt departure of Andy Vesey.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu
It's been an incredibly tough three months for the Star as it shut its doors and stood down staff in response to the COVID-19 lockdown. Yet innovation has shone through, and if the CMO, George Hughes, has anything to say about it, such lateral thinking will continue as we start to recover from the crisis.
In my first article in this MYOD [Make Your Organisation Data-Driven] series, I articulated a one-line approach to successfully injecting data into your organisation’s DNA: Using a Dataset -> Skillset -> Mindset framework. This will take your people and processes on a journey to data actualisation.
For businesses and advertiser categories currently experiencing a slowdown in consumer activity, now is the optimal time to get started on projects that have been of high importance, but low urgency.
The effects of the coronavirus slammed the brakes on retail sales in pubs, clubs and restaurants. Fever-Tree’s Australia GM Andy Gaunt explains what they have learnt from some tricky months of trading
One failing brand tying up with another failing brand!
Realist
Binge and The Iconic launch Inactivewear clothing line
I am 56 years old and was diagnosed with Parkinson's disease after four years of decreasing mobility to the point of having family dress ...
Nancy Tunick
The personal digital approach that's helping Vision RT ride out the crisis
I am 57 and diagnosed in June 2009. I had a very long list of symptoms, some of which were. Keeping right arm close to my side while walk...
Nancy Tunick
Gartner survey: CMO spending hit by COVID-19
Audible did such a great job on their marketing and at the same time, there are no false promises. The support, quality, variety all good...
Vitaliy Lano
Audible's brand plan to build the value of audiobooks
I am 56 years old and was diagnosed with Parkinson's disease after four years of decreasing mobility to the point of having family dress ...
Nancy Tunick
Parkinson's NSW creates a lorem ipsum generator and goes digital to mark Parkinson's Awareness month