New CMO, Chris Taylor, works to bring marketing function into one operation, aims to relaunch brand before end of year
National Heart Foundation CMO, Chris Taylor, is carving out a new consolidated marketing strategy amid sweeping transformational changes to the organisational structure. The aim is to develop a single marketing function for the national body for the first time.
“It’s a structural transformation unusual in charity and not-for-profit,” Taylor told CMO. “As of 1 July, it will become one organisation.
“This is a significant change as the Heart Foundation seeks to focus resources to achieve our vision of an Australia free of heart disease.”
Historically, the heart foundation in Australia has had a federated structure of eight state and territory divisions, each with its own board and CEO. Taylor said the unified organisation will be led by the national CEO, adjunct professor John Kelly.
The Heart Foundation is a not-for-profit organisation dedicated to fighting the single biggest killer of Australians – heart disease. For close to 60 years, it’s led the battle to save lives and improve the heart health of all Australians. It has a total of 300 staff, with offices in each Australian capital city.
Taylor said the foundation is also in the midst of a tender process to find a new creative agency and aims to relaunch the brand before the end of the year via an integrated campaign.
Taylor, who’s formerly head of marketing, WooliesX, and was previously Woolworths’ head of services brand and marketing, joined the National Heart Foundation in March and is helping to spearhead massive changes across the marketing function.
Taylor's immediate marketing plans are to build a high performing/commercially focused marketing team to meet the objectives of its three-year 'One Heart’ strategic plan; as well as work on the brand relaunch. He also plans to evolve its digital assets to deliver a data driven, connected and personalised customer experience.
During the last 12 weeks, Taylor has been accessing the overall marketing staff and placing them into appropriate roles. He also plans to hire 15 people in the marketing team across brand management, direct marketing, SEO/SEM, marketing insights, and social media.
“I’m keen to try to attract as many high performance marketers as I can,” he said.
“When talking to potential candidates about joining the team, I point out it’s a rare opportunity to be part of a transformational marketing change and at such an iconic and well-known Australian brand. Not only do they get the chance to work for a brand with a deep purpose, but it can be a real stepping stone in their career development."
As CMO, Taylor said he's tasked with owning and executing the Heart Foundation brand strategy to drive profitable revenue growth and stakeholder engagement; as well as lead the strategic direction and develop integrated multi-channel marketing and communications plans.
He is also charged with establishing a targeted digital team to manage communications across traditional and new digital channels and develop digital analytics and CRM strategies and platforms.
- Chris Taylor will be sharing his restructuring approach as part of a panel discussion at this year's CMO Momentum conference on 4 July. We have some last tickets available, for more information, click here.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu
Creating a strong company culture may sound like a daunting task, but it’s actually pretty straightforward. In fact, company culture is created in exactly the same fashion as a religion or democracy. Behaviours created from the organisation’s inception are reinforced over time by leadership, attracting like-minded people and eventually reaching critical mass to become an accepted ‘truth’.
The question I get asked most regularly these days is: ‘Do I need to rebuild my company’s systems on Blockchain?’ And the answer, every time, is ‘No, you’re asking the wrong question’.
Throughout my career, I have witnessed a litany of brand names that profess to have a unique customer value proposition (CVP). In reality, however, they’ve had little more than a ‘value proposition’: A simple list of benefits applied to a general audience.
In this bonus last episode of this new podcast series, BrandHook MD, Pip Stocks, talks with former ANZ group general manager of marketing, Louise Eyres, talks about the importance of thinking like a customer and using intuition to solve customer painpoints.
Hi there! Thanks for this interesting article! I love to read about new technology and software that makes our lives easier. I'm looking ...
Julia Summer
Wartsila overhauls Web platforms to create ‘seamless’ brand experience across all devices
RE: Sales and marketing SLAs, often the choke point isn't the teams but them getting the data into the tools they want to use with the da...
Ed Fry
Why sales and marketing alignment is more important than ever
Thank you for the good and very helpful information. It is very interesting. I love all the things you share and see your beautiful creat...
รัตนาวดี ภูมิวรรณ
Former eHarmony marketing chief joins telco startup
Colin Kaepernick, not Mike Kapernick.
thisisw
Zenith's innovation leader: Mid-digital age not benefitting media, brands or consumers
AGA KHAN HOSPITAL is in need of kidney donors for the sum of 2 crore, Contact us today if you want to sell your kidney for money, and thi...
Sebastian Friedrich
Mindshare gets behind blockchain advertising alliance