AMEX debuts Aussie iteration of global brand overhaul

American Express head of brand and experiences details how the team is putting a local flavour on the refreshed global brand platform

American Express has taken the Australian wrappers off its first united global brand platform, ‘Powerful Backing: Don’t do business / Don’t live life without it’, a program of activity that includes a $1 million investment into Australia’s music scene.

The new branding was launched in the US in April, and aims to recognise the interconnectedness of life and business while emphasising the payment provider’s role in supporting customers in this new reality. It’s also designed to reflect American Express’ global offering, which encompass 112 million business and consumer card members; 18 million merchant partners; plus hundreds of acquirers and 120 banking partners across 130 countries.

The work incorporates refreshed brand iconography, including a new hand-drawn card design and visual identity, while multimedia creative assets have a heavy emphasis on customers and sub-interpretations of the top-line tagline. The company is going hard on communication, with advertising scheduled to feature across mobile, social platforms, podcasts, TV, cinema and outdoor as well as some high-impact channels not specifically disclosed.

It’s also the first time American Express has had a single brand platform across US and international markets and which talks to both consumers and businesses.

AMEX VP of brand and experiences, Naysla Edwards, told CMO the brand relaunch was triggered by a need to better reflect the changing nature of business and personal activity, and to ensure customers saw a consistent platform and information no matter where they travelled, or which channel they were exposed to. The new-look logo and brand identity is also designed be more digitally appropriate.

The brand platform was devised in partnership with mcgarrybowen globally and localised via Ogilvy in conjunction with Mindshare. It features advertising directed by Lane Accord, and imagery shot by photographer, Mattieu Young.

Edwards said she had heavy involvement from the beginning of the brand overhaul nearly two years ago, working alongside her New York colleagues as well as creative agency partner. In addition, local and regional customer insights were used to inform the brand development.  

AMEX has kicked off media activity through all channels simultaneously, debuting three TVCs locally – ‘Manifesto’, which reflects on company heritage; ‘The world awaits’, which is how the brand supports customers in big and small ways; and ‘Balancing the balance; which concentrates on that hybrid lifestyle. Edwards noted the local team employed Australian actress, Rachel Griffith, to do the voiceover for the latter creative.

Social content will also be relevant to the local market, and take cues both from the TVCs while also involving specifically designed creative.

To coincide with the local launch, American Express has announced it’s investing $1 million into Australia’s music scene over the next 12 months, a move aimed at recognising the fact music is “entwined in the lives of our customers”, Edwards said.

“With our work and personal lives becoming increasingly blended, music is the art form that ties it all together,” she said.

The America Express Music Backers Program is open to businesses, venues and artists in the music industry and will provide financial support, mentorship and tools to help them succeed. It’s also focused on coming up with new ways to connect music fans with music-based experiences. AMEX has partnered with local players such as Live Nation, AEG and Sounds Australia as part of the program.

Selina’s venue in Coogee has been named the first recipient of the funding, and will host a live music experience featuring international band, The Killers, and local artist, Alex Cameron, on 9 May.

“As a global business with 168 years’ worth of experience, and 64 years in Australia, we’ve witnessed the transformation that’s occurred in the lives of our customers over this time,” Edwards said.

“We’ve increasingly seen the lines between life and work blur and people living experience-rich, blended lives, moving effortless between work and play.

“As a company that’s built its legacy on the relationships we have with our customers. We want to show them that they can count on us to back them to live their best lives.”

The company said the new taglines: Don’t Do Business / Don’t Live Life Without It reflect the highly successful ‘Don’t Leave Home Without Them’ tagline introduced by American Express in 1973 to promote travellers cheques.


Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu      

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Designing for a cashless society

More movement has been made toward a cashless society recently, and already we are starting to see enormous implications across our society.

Katja Forbes

Founder and chief, sfyte

Setting advertising objectives for financial performance

I’ll often be talking to clients and at some point say, ‘the most important thing is justifying price’. Then moments later, ‘the most important thing is increasing the size of your customer base’.

Kyle Ross

Strategist, TRP

5 common mistakes to avoid in scalable customer experience

CX is about future-proofing your business by ensuring that your commercial model is always looped into your customers' needs, perceptions, values, beliefs, motivators, and detractors.

Tom Uhlhorn

Founder and strategy director, Tiny CX

This is pure vomit material. Self congratulatory blurbs. No evidence of any innovation or actual value created. Most marketers have compl...

Bobbo

Announcing the CMO50 for 2018

Read more

Unfortunately, the title "AdTech Magic Quadrant" is misleading as it only represent a fraction of the ecosystem. It it is a useful docume...

Ludovic Leforestier

Report: Gartner recognises the best adtech players in Magic Quadrant

Read more

Thanks for writing about chatbots. Definitely bots have the exciting future when it comes to customer engagement, transactional and conve...

Giridhar Prathap Reddy

Australian Open chalks up strong ticket sales with chatbot

Read more

Hello, where are the explanations of all the levels explained? I'd like to review this with a couple of colleagues. Thanks.

Melinda Gonzalez

CMO launches CMO CX, debuts customer experience maturity assessment

Read more

A great and accurate commentary - today we rarely get true personalisation. On web journeys cookies or logins remember who we are, what w...

Ian Moyse

Salesforce: Personalisation is a long way off what consumers now expect

Read more

Latest Podcast

More podcasts

Sign in