Ben & Jerry’s, Shazam, and POSmusic delivered an integrated in-store activation
A first-time partnership struck to celebrate global free cone day between Ben & Jerry’s, Shazam and POSmusic has proven key to delivering customer conversions for the icecream brand.
The trio worked together to deliver an integrated in-store activation combining curated playlists, brand audio messaging, and a specially created Ben & Jerry’s augmented reality experience in line with cone day on 4 April.
POSmusic’s curated playlist entertained customers while waiting for their free scoop, while audio messaging delivered between songs encouraged customers to take out their phone and ‘Shazam’ special promotional content to gain access to a Ben & Jerry’s AR experience. The custom experience, available via the Shazam app, also allowed customers to enter an instant-win promotion. Prizes included a year’s supply of ice cream and discounts on treats.
POSmusic’s in-store audio messages provided information on the Ben & Jerry’s brand story and information on the range of environmental and social initiatives Ben & Jerry’s supports.
During the promotion, Ben & Jerry’s gave away about 108,620 free scoops in Australia, and 17,740 scoops in New Zealand for a total of 126,360 scoops. The company said the Shazam activation and competition achieved an 82 per cent conversation rate, with POSmusic’s in-store music program helping to drive 64.3 per cent of the total number of free cone day shazams.
Ben & Jerry’s retail development manager for A/NZ, Luke Mabey, said the in-store activation aimed to sweeten the experience for customers while thanking them for “coning” together on free cone day.
“What started as a small get together in a little gas station-turned-scoop shop in Vermont, has turned into an annual global ice cream party,” Mabey said. “A few hundred free scoops 40 years ago has now turned into giving out over a 1.3 million cones a year. It was brilliant to be partnering with Shazam and POSmusic to help entertain our customers in a memorable and entertaining way.”
Shazam sales manager Asia-Pacific, Tim O’Connor, said the innovative campaign allowed consumers to access Free Cone Day content by shazaming any audio, visual or location-enabled marketing assets.
“It’s great to be working with partners who are also pushing boundaries, and importantly, we are proud to help Ben & Jerry’s connect with customers on their iconic day,” he said.
POSmusic CEO, Harley Sedman, added Ben & Jerry’s is an iconic brand with a long history connected to music.
“We are wrapt to be helping them connect with their customers in such unique and integrated way. It’s been a pleasure working with Ben & Jerry’s and Shazam to help entertain customers and close the gap between the physical and digital space,” he said.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu
As the ‘Asian century’ becomes ever more prevalent and the Fourth Industrial Revolution gathers speed, marketers are having to surf a tidal wave of creative destruction. The choice is stark: Embrace change, or resign yourself to a Darwinian fate.
Many marketers, agencies - and everyone in between - get caught up on bubble references and data points. They’ll use Facebook best practice as the only best practice for Facebook executions and only consider metrics and responses of the one channel they’re expected to deliver on.
A few weeks ago, our Prime Minister, Scott Morrison took it upon himself to tell companies and their CEOs where to go when it came to societal issues. It wasn’t an organisation’s place to get involved. Instead, he said it should be left to governments to solve societies challenges.
In this bonus last episode of this new podcast series, BrandHook MD, Pip Stocks, talks with former ANZ group general manager of marketing, Louise Eyres, talks about the importance of thinking like a customer and using intuition to solve customer painpoints.
Congratulations! So good to see a business turnaround with a good omni channel email lead strategy.Antanthonyidle.com
Anthony Idle
How Total Tools overhauled its omnichannel marketing
Well, you can always improve your service. Your customers will appreciate your efforts.
Mike Thompson
Report: Australian customer experience good but not great
Thanks for sharing! Terracotta Jewellery Online Shopping Ethnic Jewellery Online Shopping
Cotton Sarees Online
How data is driving the customers of a lifetime for BaubleBar
Informative blog. Xero is a well-known revolutionized accounting software, specifically developed to provide best User Experience and mak...
NavkarConsultancyServices
Xero evolves to fit a changing marketplace
>Writes article about how to show diversity in an authentic way>All featured opinions are from white women
Jennifer Metcalfe
Food for Thought: How can brands show diversity in an authentic way?