Getting better ROI and boost customer engagement with your mobile app

App Annie’s regional director, Jaede Tan, shares how he sees Aussie marketers needing to rethink their app integration strategy

IDG
IDG

Apps don’t come cheap and it’s a competitive market, so marketers need to be asking some key questions before splashing out and making the investment, the regional director of app analytics company App Annie, Jaede Tan, says.

According to Tan, just focusing on app downloads is in many ways a backward approach, and marketers need to rethink their initial strategy from the outset.

"We see a lot of marketers just getting out there to drive sheer download volume, which is where the dollars are spent," he told CMO. "But you need to understand what the trickle-down effect is and how much it translates in terms of long-term value."

The first series of questions should be what kind of consumer behaviour are you seeking to drive through the app, what is the end goal and how does it translate into dollars or a cost saving.

It's time Aussie marketers rethink app integration, App Annie’s regional director, Jaede Tan, said.
It's time Aussie marketers rethink app integration, App Annie’s regional director, Jaede Tan, said.


“So many businesses make the mistake of launching an app for the sake of having one, without really thinking about those key questions,” Tan said.

In the past seven years, App Annie has been working with app developers to create proprietary data round mobile apps, including the number of downloads, the amount of revenue and usage patterns. The intention is to help teams leverage that data so that anyone interested in an app can integrate this into their business strategy, Tan explained.

"This can help add a better layer of experience from the retail to banking experience,” Tan said. “We’re finding more traditional bricks-and-mortar businesses are turning to us for solutions to better use apps to engage with consumers. And in our experience, the more time you get consumers to spend on an app, the more likely you can monetise through it.

"So we encourage integration between the product teams, the strategy teams and marketing to understand what the app is, what it means to the business and work backwards from there, looking at how to optimise the marketing spend to get the best ROI.”

Mobile app use is increasingly high globally and in Australia, app use is particularly high and advanced. This presents an exciting opportunity, and one local businesses have to take seriously, especially in the wake of Amazon's pending arrival, Tan continued.

"The average person spends about 2 hours a day looking at apps, and user engagement around the smartphone is only increasing," he said. "Australian users are some of the most advanced app users in the world – they are willing to do everything on apps, but are also very demanding. In fact, the Commbank app is the 9th highest ranked app with active users in October on iPhones. You don’t see that in many markets.

"Never before has there been an opportunity for brands to engage via a screen that is always on and can be personalised and targeted."

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

Will our manners go the same way as texting when robotic servants take over?

Much of the talk in the industry is focused on the limited amount of time that screens have left in our lives.

Katja Forbes

Founder and chief, sfyte

Social purpose: Oxygen for your brand health vitals

If trust is the new currency, then we’re in deep trouble. Here's why.

Carolyn Butler-Madden

Founder and CEO, Sunday Lunch

Customer experience disruption: Healthcare faces a bitter pill

Over the past decade, disruptors such as Amazon, Apple and Australia’s Atlassian have delivered technology enhanced customer experiences, which for the most part, have improved customers’ lives and delivered unparalleled growth. Can they do the same for healthcare?

Alex Allwood

Principal, All Work Together

Does Magento have any progressive web apps?

libertylady

​Adobe aims to compete with the big guns in digital commerce

Read more

According to the executive manager for commercial and marketing within the Events Melbourne team, Lucan Creamer, the City’s vision for th...

Armstrongsmith

Melbourne Fashion Week: Using digital and insight to drive engagement and attendance

Read more

The key difference is designers no longer have to spend all their time translating their ideas into digital models, which is the grunt wo...

Armstrongsmith

What automated design is going to do to 3D printing and product customisation

Read more

The four financial-oriented metrics employed are return on marketing investment; revenue per customer; marketing expenditure versus budge...

Armstrongsmith

Report: Accountability key to marketing's influence in business

Read more

When you cooperate with leading brands you have the upper hand. For example, I have been using help of the Best Reviewer for long now and...

Birdie Wyatt

CMO interview: How BBC Worldwide's marketing lead builds brand purpose and growth

Read more

Latest Podcast

More podcasts

Sign in