A Brand for social justice
In 2020, brands did something they’d never done before: They spoke up about race.
Coyne takes up chief customer officer post at Stars Group
Former Australia-based CMO of Crown Resorts rejoins the global gaming and gambling industry with newly created role
Former Crown chief marketing officer, Christopher Coyne, has reappeared on the gaming industry spectrum as the new chief customer officer at online gaming company, Stars Group.
The newly created position sits across the Stars Interactive gaming division. In a statement, the company said Coyne will be tasked with representing the customer across the business to help deliver the best experience possible. He officially commenced the role in August.
Stars Group owns a number of brands and events including Pokerstars, Betstars and Full Tilt.
“My job is to add the extra 5 per cent to the customer experience,” Coyne told CMO. “This was already a great business before I joined so it’s about building on that.”
An early focus is on the group’s mobile app, as well as the recently launched Stars Rewards loyalty program.
Coyne is no stranger to the gaming sector, working at Paddy Power from 2011 to 2014 in the UK before relocating to Australia to take up the CMO role across Crown Resorts. During this time, a major focus was on utilising the group’s data stores across its gaming and hotel properties to improve customer engagement, transforming its customer loyalty program, and upping the ante around its digital and mobile app properties.
Read more: CMO50 2016 #26-50: Christopher Coyne, Crown Resorts
He was also responsible for signing a sponsorship deal with the Melbourne Storm rugby league team in 2015.
Coyne left Crown Resorts last year amid speculation about a restructuring of the Crown business that also saw a number of high-profile departures including former chairman, Rob Rankin, and CEO, Rowen Craigie.
In an article on Gaming Intelligence, Stars Group chief executive, Rafi Ashkenazi, said Coyne’s wealth of senior experience across a range of gaming, entertainment and consumer brands would be a huge asset for the group.
Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu
Great content and well explained. Everything you need to know about Digital Design, this article has got you covered. You may also check ...
Ryota Miyagi
Why the art of human-centred design has become a vital CX tool
Interested in virtual events? If you are looking for an amazing virtual booth, this is definitely worth checking https://virtualbooth.ad...
Cecille Pabon
Report: Covid effect sees digital events on the rise long-term
Thank you so much for sharing such an informative article. It’s really impressive.Click Here & Create Status and share with family
Sanwataram
Predictions: 14 digital marketing predictions for 2021
Nice!https://www.live-radio-onli...
OmiljeniRadio RadioStanice Uzi
Google+ and Blogger cozy up with new comment system
Awesome and well written article. The examples and elements are good and valuable for all brand identity designs. Speaking of awesome, ch...
Ryota Miyagi
Why customer trust is more vital to brand survival than it's ever been