Facebook criticizes ad industry’s reliance on ‘proxy metrics’

Facebook’s operations and finance chiefs praised third-party measurement tools at a Morgan Stanley conference while criticizing the ad industry’s myopic view of what should be measured.

Two of the highest ranking members of Facebook’s C-suite this week spoke at a conference where they addressed the fiasco over inaccurate measurements, areas for growth in engagement and advertising, and the outlook for Workplace, its social enterprise product. Facebook COO Sheryl Sandberg and CFO Dave Wehner were interviewed on stage at the Morgan Stanley Tech, Media & Telecom conference.

The social giant will be making consistent progress and changes to how things are measured on its apps, according to Sandberg. Accurate measurement is core to Facebook’s value proposition and the company is taking steps to ensure marketers can trust and independently confirm numbers from Facebook, she said.

“The only way they know that their ads are effective is if we have the right measurement,” Sandberg said. The company discovered the first of multiple instances of inflated metrics last summer, but eventually told its advertising customers that it had over-reported video metrics for two years.

“We really did a pretty thorough review of all of our metrics and we updated a lot of them,” Sandberg said. “We’re very focused on third-party measurement, we know advertisers want it. It enables other people to grade our homework, and now you can either verify or measure all of the Facebook ad impressions you get through a third party.”

Sandberg, who celebrates her 9-year anniversary at Facebook this month, said the company’s metrics will continue to evolve and improve over time. She also asked the audience of financial analysts to consider the tactics that are usually applied to digital ad measurement and how disconnected those metrics can be from actual sales.

“The advertising industry, for a very long time and still today, focuses on proxy metrics: how many people saw an ad, how they feel about the ad, how many people watch a video all the way through,” she said. “Those matter but they matter because they are the best indications companies had for a very long time of how effective those ads were. What really matters is going all the way through from the ad to the sale.”

Facebook is executing on growth strategy

Despite Facebook’s engagement measurement challenges, the company’s core apps continue to grow at a steady clip. Daily active users (DAU) are up -- Facebook added 189 million DAUs during the last year -- but so is time spent per DAU, according to Wehner.

“It’s been a continual migration over time from text to photos to video, and with that has come time-spent growth,” he said. Video is driving longer sessions on Facebook and the ranking of the feed on Instagram, paired with Instagram Stories, has fueled longer engagement times on that app as well, according to Wehner.

[ Related: Why Facebook is overhauling video (again) ]

Meanwhile, Facebook is trying to widen its appeal among SMBs by simplifying ad products and encouraging business owners to promote a post for a few dollars, for example, instead of quickly becoming a committed advertiser, Sandberg said. “It is incredibly hard to get SMBs online,” she said. “A third of small business in the U.S., the most advanced market, have no online presence at all, not even a web page.”

More than 4 million companies are currently advertising on Facebook and 500,000 businesses are buying ads on Instagram, according to Sandberg.

Finally, Sandberg spoke about Facebook’s ambitions in the enterprise following the launch of Workplace, which she described as an app that “works and acts just like Facebook” but remains internal to your workplace. More than 1,000 companies and organizations are using Workplace today and Facebook is excited about the impact it’s already having for those customers and their employees, according to Sandberg.

[ Related: First CIO on Workplace by Facebook talks collaboration in the enterprise ]

“We’ve had our own version of Workplace all along,” she said. “We think it’s part of what’s contributed to our success. We are a very collaborative culture, we use Facebook to share so we have lots of ways people are collaborating all day and using Facebook to do it.”

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Conversations over a cuppa with CMO: Microsoft's Pip Arthur

​In this latest episode of our conversations over a cuppa with CMO, we catch up with the delightful Pip Arthur, Microsoft Australia's chief marketing officer and communications director, to talk about thinking differently, delivering on B2B connection in the crisis, brand purpose and marketing transformation.

More Videos

Hey WhatsApp chatbots need to be added to a business’ tool belt to engage with the always-on customers. Easy to build in literally 5 step...

Unnit Dedhia

How chatbot marketing brought a supernatural exhibition to digital life

Read more

We’re seeing an increase in customer loyalty after businesses began implementing Live Chat. Here’s your one-stop guide on Live Chat suppo...

Fiza Syed

Customer loyalty in the time of COVID-19

Read more

JP54,D2, D6, JetA1 EN590Dear Buyer/ Buyer mandateWe currently have Available FOB Rotterdam/Houston for JP54,D2, D6, JetA1 with good and w...

Collins Johnson

Oath to fully acquire Yahoo7 from Seven West Media

Read more

Hi This is George, Thanks for sharing this nice information about foodpanda blockchain. During this pandemic situation food delivery indu...

George David

foodpanda launches blockchain-based out-of-home advertising campaign

Read more

Did anyone proofread this document before it was published?

Beau Ushay

CMO Momentum 2020: How to embrace agile marketing

Read more

Blog Posts

Innovate or die

It’s hard to know if famed management and marketing guru, Peter Drucker, coined this phrase for dramatic effect. My belief is he was emphasising the notion that few products and markets are static and few organisations can survive without innovation.

Michael Valos

Senior Lecturer, Department of Marketing, Deakin University

Commissioning personas that get used

How to avoid the bottom drawer, and how to get value from the work you’ve paid for

Melanie Wiese

Chief strategy officer, Wunderman Thompson

Why It’s Going To Be A Bumper Holiday Season Despite the Pandemic

Behavioural science expert Dan Monheit, co-founder and strategy director of creative agency, Hardhat, writes that marketing chiefs should hold their nerve, as they have reason to be optimistic

Dan Monheit

Co-founder, Hardhat

Sign in