CMO’s top 16 marketing stories of 2016

We highlight the most-read stories on the CMO website


As the year of customer experience, digital transformation, premium programmatic and ad viewability and addressability comes to a close, the team at CMO has pulled together a list of our most-read stories for 2016 to see what issues have really been keeping marketers awake at night.


Predictions: 16 digital marketing trends for 2016
We speak to marketing leaders, analysts and industry commentators about the key ingredients needed for the digital marketing mix in 2016.

Getting to the bottom of the digital transformation process

Digital transformation is vital when it comes to how companies work, market and innovate, but up until now little has been offered by way of a maturity model showing how companies actually go through the process. Altimeter Group principal analyst, author and influencer, Brian Solis, releases a new maturity model for digital transformation in his new report, The Race Against Digital Darwinism: Six Stages of Digital Transformation.

IBM CEO: Cognition is the next big business disruptor
In just five years, every important decision made by businesses will be aided by cognitive systems that understand, learn and augment our decision making, according to IBM’s chairman and CEO, Ginni Rometty. The IBM chief, joined by Myer CEO and NAB CEO, debate the role of machine learning and cognitive systems in business, innovation and customer experience.

Kmart CEO details priorities to turn Target around
Newly installed joint CEO of Kmart and Target, Guy Russo, answers questions about whether he can resurrect one brand without hurting the other.

Big four marketing cloud vendors top Gartner's digital marketing hubs list
Adobe, Oracle, Salesforce and Marketo are leading the way for digital marketing platform capabilities, according to the analyst group's new magic quadrant, but there are plenty of challengers, as its latest research report shows.

McDonalds CMO speaks about the importance of incremental customer improvements at the 2016 Adobe Digital Marketing Summit
McDonalds CMO speaks about the importance of incremental customer improvements at the 2016 Adobe Digital Marketing Summit



McDonald's CMO: Why we're focused on incremental customer experience improvements
There is so much incremental power in doing the small, practical things for customers over tackling the big, exciting experience game changers, according to the CMO of McDonald's. The US marketing leader shares details of the fast food restaurant's digital transformation journey and why incremental experience improvements at scale is vital for customer success.

Teradata marketing applications business sold for US$90m
Private equity firm picks up the enterprise vendor's campaign management, marketing resource management and marketing automation offerings for US$90 million in cash. And the analysts are asking questions.

4 epic social media marketing fails to avoid
The race to stay ahead of the social media marketing game is forcing several companies to stretch the limits of what is achievable or authentic in the fast-evolving social space. So what are the things marketers should avoid doing when implementing an effective social media strategy? Experts reveal the common mistakes marketers make when using social media to engage with customers.

CMO Interview: How Kodak’s global CMO is bringing the brand back from the brink
CMO catches up with the brand’s global chief marketing officer, Steven Overman, to find out how he is planning to resurrect the brand in the hearts and minds of connected consumers, as well as the very relevant role Kodak can play in a world where digital and physical experiences are not only converging, but shape shifting around us.

Predictions 2016: What’s trending in big data and predictive analytics
Big data and predictive analytics have been topics of hot debate across the marketing community this year, especially as the pressure to forecast and adapt to customer behaviour intensifies. Marketing leaders, analysts and industry commentators share their insights into what 2016 holds.

The pros and cons of a masterbrand strategy
In the past few years, more and more high-profile brands, including Coca-Cola, have jumped on the masterbrand bandwagon, merging product offerings into one overarching campaign in an effort to emotionally connect with their customer on a more holistic level. We ask the experts why this approach could be wildly successful for some, and challenging for others.

ebay is one of our top 10 examples of how brands are leveraging digital technology for engagement
ebay is one of our top 10 examples of how brands are leveraging digital technology for engagement



10 examples of how brands are using digital technology to attract customers
More than ever before, brands are turning to the power of technology in an effort to attract, engage and retain customers in new and innovative ways. We take a look at 10 real-life examples of how leading brands are using the latest tech offerings like augmented reality, facial recognition and virtual apps to vamp up their marketing campaigns

CMO interview: David Jones' marketing chief on data, loyalty and turning around a retailer
The Australian department store's CMO, David Robinson, has been leading a transformation of David Jones’ marketing function, using customer insights, digital channels, content and data as his tools for change. He shares how he's investing in significant customer analytics and insights activities, along with loyalty, as part of his new omni-channel marketing strategy

Six ways to prepare for the future of digital marketing
SAS Customer Intelligence director of product management, Ryan Treichler, speaks to CMO about what intelligent digital marketing really means in today’s fast-paced technological landscape.

What you need to know about account-based marketing
Account-based marketing (ABM) is not a new concept in the B2B marketing sphere. But like many buzzwords and emerging marketing technology categories, interest has been heating up globally as marketers look for ways to better target messages and content to customers, while supporting sales teams to close ever-more complex deals. We get the lowdown on what it takes to be great at ABM.

How to leverage design thinking for a better customer experience
Great strides in technology and connectivity have seen customers expecting faster, more personalised services. In response to this, design thinking has become increasingly more important as a way of meeting those demands. Forrester’s principal analyst reveals the power of design thinking to unlock greater marketing potential.

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+:google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Latest Videos

Launch marketing council Episode 5: Retailer and supplier

In our fifth and final episode, we delve into the relationship between retailer and supplier and how it drives and influences launch marketing strategies and success. To do that, we’re joined by Campbell Davies, group general manager of Associated Retailers Limited, and Kristin Viccars, marketing director A/NZ, Apex Tool Group. Also featured are Five by Five Global managing director, Matt Lawton, and CMO’s Nadia Cameron.

More Videos

Great read. I agree that it should be a perfect balance between interacting with your customers and knowing your brand. As a business, yo...

Caroline Scott

7 ways CMOs can improve their customer engagement game

Read more

Very true. Team development helps improve collaboration among the team members. I was able to improve my team's collaboration skills by t...

Quent Sinder

Why empowering others can help make you a great leader

Read more

CRM is a very good software that can help you succeed in your business. In my company, this system has allowed me to improve customer rel...

Anna Janicka

Sensis rebrands to Thryv and brings business software to Australian SMBs

Read more

AI Leasing Assistants have finally arrived for the multifamily industry. With so many to choose from it can be hard to figure out which i...

Alice Labs Pte. Ltd.

CMO's top 8 martech stories for the week - 6 May 2021

Read more

Nowadays, when everything is being done online, it is good to know that someone is trying to make an improvement. As a company, you are o...

Marcus

10 lessons Telstra has learnt through its T22 transformation

Read more

Blog Posts

Why if marketing is all you do, you’ll never be very good at it

OK, so you’re probably thinking: “Here comes another article to badger me about living in my bubble.” And also, “I bet this bubble-bashing piece will go on to explain how I can achieve better results through some heady dose of new life experiences, new routines and annoyingly different opinions on social media.”

Dane Smith

Behavioural science lead and regional consulting partner, Ogilvy

A leader’s role in rebuilding a culture of confidence

Every day, there are new predictions and studies on the future of work, the state of the economy and the unfolding global pandemic. All of which creates uncertainty and heightens the imperative of effective leadership.

Michelle Gibbings

Workplace expert, author

Confused About Your Customers?​

​I've worked in brand and marketing for more than 20 years. But there’s one area where I’ve found myself going around in circles and I must admit I'm becoming increasingly confused.

Rich Curtis

CEO, FutureBrand A/NZ

Sign in