Why social selling is paying dividends for Vita Group

B2B organisation talks about its social selling program through LinkedIn supported by its marketing department

With more than 7 million Australians now on LinkedIn, there is a good chance that any professional salesperson’s prospects will be counted amongst them.

For telecommunications and electronics provider, Vita Group, use of LinkedIn has become a core part of its sales process methodology. The company has embraced the concept of ‘social selling’ by using LinkedIn’s to build the brand of its salespeople and seed ideas into the minds of clients early in the sales cycle.

Vita Group’s digital marketing manager, Sacha Hughes, says the company commenced using LinkedIn’s Sales Navigator tool for its Enterprise Solutions Group with 17 sales people and additional senior leaders in January. Sales Navigator includes a number of features that enhance the regular LinkedIn tool, assisting to uncover potential leads and updates about prospect companies and identify links between prospects and colleagues.

She says Sales Navigator also helps salespeople gain insights and news about potential leads.

“We want to work with our customers and make them feel that our people really understand their business and can really offer some valuable solutions to their business,” Hughes says.

Vita Group has also embedded LinkedIn into Salesforce.com.

“When staff are looking at a customer it is helping them see who else they might know at that company and other things they need to know about that company,” Hughes says.

Hughes says the introduction of Sales Navigator has been strongly supported by Vita’s marketing department, which sends weekly email bursts to the sales team containing relevant content for salespeople to share, while improving their profiles with better quality information and photography to help improve their personal brands.

“As marketing we see our job as really to help enable our sales team to do what they do best,” Hughes says. “We can help update their profile and find content that is relevant for them and their customers.”

While Vita’s typical enterprise sales cycle of six to 12 months makes it difficult to determine the revenue uplift so-far attributable to Sales Navigator, Hughes has been pleased to see a 20 per cent increase in the team’s Social Selling Index (SSI) score, which measures performance against professional branding, prospect identification, audience engagement and relationship building.

“We have been encouraged by the SSI moving up,” she continues. “It doesn’t take a lot of time each day, but it is not something you can just set and forget.”

Using the Social Selling Index also enables Hughes and her colleagues to pinpoint those areas where sales team members need to lift their game.

Hughes says social selling also aligns well with the Challenger sales methodology adopted by the company in late 2015, which seeks to engage clients much earlier in the sales cycle. One method of achieving this is to raise ideas that lead to new sales opportunities, such as through informing clients of business performance improvement opportunities they might have otherwise not know about. Hence publishing news and other content in a salesperson’s LinkedIn feed is one method of getting these ideas in front of potential buyers.

“Our sales people are really there to enable and teach our customers how they can better their business,” Hughes says. “It is important for us to have that relationship with customers really before they know they need it, at that pre-awareness stage.

“Social selling is about developing trust with people. So by putting up content, showing expertise and showing what we do and how we solve pain points, we are hoping that will keep us front-of-mind for new and potential customers when they need to reach out. So we saw it as a good fit for the Challenger methodology.”

Follow CMO on Twitter: @CMOAustralia, take part in the CMO conversation on LinkedIn: CMO ANZ, join us on Facebook: https://www.facebook.com/CMOAustralia, or check us out on Google+: google.com/+CmoAu

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Show Comments

Blog Posts

5 things every business can do to drive brand loyalty

If you’re in any customer-centric role, you’ll likely be familiar with the Net Promoter Score (NPS) – one of the most popular tools for brands to measure their customer sentiment.

Catherine Anderson

Chief customer officer, Powershop Australia

What the modern gig economy is doing to customer experience

Most marketing theory was established in the context of stable employment relationships. From front-line staff to marketing strategists and brand managers, employees generally enjoyed job security with classic benefits such as superannuation plans, stable income streams, employment rights, training, sabbaticals and long-service leave.

Dr Chris Baumann

Associate professor, Macquarie University

The new data hierarchy

We are all digital lab rats spewing treasure troves of personal data wherever we go.

Gerry Murray

Research director, marketing and sales technology services, IDC

Thank you! That was useful to know.

Belia Adam

Why your best social marketing brand tool could be hiding in plain sight

Read more

Because you are missing the point of the term "disruption"

Sean

Uber for the truckies: How one Aussie startup is disrupting the freight industry

Read more

Absolutely agree with this ... Facebook doesn't care what adds they show. You report an add for fake news/scam and it just remains "open...

Quasi Carbon

Unilever CMO threatens Facebook, Google with digital advertising boycott

Read more

How to create Pinball game in 4 minshttps://youtu.be/S1bsp7del3M

Alex Atmavan

Rethinking gamification in marketing

Read more

True Local - one of the least credible review sites on the entire internet.

MyNameIsStomp

Former Virgin Mobile CMO and CEO joins oOh! as first customer chief

Read more

Latest Podcast

More podcasts

Sign in